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  1. #1
    Veteran Member
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    Jan 2007
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    1,182

    Default 50 hour service RANT!

    Guys, I need to relieve some steam. I took my kubota in to the local dealer last Wednesday. They were supposed to have it back to me by last Friday, but didn't call. They finished it Monday around noon and I had to call them to find that out. I went and picked it up Tuesday, early evening. I brought her home, put her in the garage. I hadn't bothered with her until today.

    That's where the trouble starts. First, in a previous life, I was a Flight Engineer. Isn't much about my particular aircraft I don't know. I'm also an FAA Airframes and Powerplant Mechanic. Not boasting, just establishing my attention to detail and I absolutely insist on the same standard of excellence when it comes to my stuff, as I would do if I were fixing your airplane...

    Anyhow, being that it was the first service, I figured I'd let them do it. They gave me a song and dance (when I bought it last December) about how the first service is the most important, how it looks good for the warranty if something goes wrong (if they did the service), blah, blah, blah. I know that speel is BS and a 2 year warranty is a 2 year warranty. Truth is, I just didn't feel like doing it nor having to dispose of umpteen gallons of hydraulic fluid and engine oil. Anyhow, that's not the issue.

    The issue is this. Since I don't trust anyone (call me paranoid or whatever, it's cool) I marked (inconspicuously with a red 'sharpie') each bolt that had to be removed to drain fluid, marked the filters (all 4 of them, it's an HST) and made a lot of "mental" notes of the situation.

    I was going to go do some pasture bushhogging today, so I FINALLY go out to the garage for a little quality assurance/spot checking on their handy work.
    Here are my notes:

    1. Oil quantity is overfilled. Cold engine, oil level is 3/4" ABOVE the FULL line! That's unsatisfactory!!!!!!!!!!!!!!!!

    2. The tranny hyd. fluid level is 1/8" BELOW the LOW line! (Yes, the 3 point is in the fully lowered position).

    3. Somebody (in their infinite wisdom) decided they would adjust the toe-in on the front tires. Oh by the way, it's not due until the 200 hr service. The toe in was already in limits (5/16"), because I check it regularly...(I know, I'm geeky like that). Anyhow, the right tire tie rod nut was backed off 4-5 turns! Believe me when I tell you guys that it wasn't that way when I dropped it off with them!!!!!!!!!!!!!! It was tight and jammed against the stop!

    4. The front axle has 2 bolts that are required to be removed to properly drain the oil from the front axle assembly. Guess what? Yep, they removed the left side, but not the right. Ironically, the left side also has the bolt you remove to check the fluid level and the filler bolt. That's right, they only let out probably 1/2 of the front fluid. Because the right side bolt sits low, it's impossible to drain all the fluid from just the left side. SoB's...

    5. Tranny hyd. fluid draining. There are 4 bolts that must be removed to properly drain the hyd. fluid. Guess what? Yep, you get a trip to Aculpulco!!! ding, ding, ding....Nope, they only removed 1 of the bolts. They removed the larger one in the middle and bottom of the tranny housing. There is one more just forward of that one and 2 back in the back, which, sit low and there's no way to properly drain out all the fluid if the rear two aren't removed. So, those arseholes only drained about 3/4 of the fluid.

    6. This may be "nit-picky", but to me it matters. On a 50 hour service, they are supposed to grease the battery terminal connections. They didn't. They are dry as a desert bone. I would have let this go if not for all the other BS.

    7. They wrote on the invoice sheet that they washed the tractor. NOPE, if anything they took it through a mud hole. When I took the tractor in, you could have eaten off any part of the tractor. I run a tight ship. I keep my tractor clean. There wasn't a speck of dirt on it when I dropped it off. Man that burns me up.

    After I did my inspection, I got on the phone and called the service manager. I told him that this was unacceptable and that I was highly upset. I think that part was a no-brainer since I was using expletives that MikePa would ban me for if I used them on this site.

    Long story short, they are coming to pick it up tomorrow and take it back. I told him that when I was in the Navy, if I had done my job like that, people would have died and I would have been amongst the dead! He was like "yes sir", "sorry sir", "I'll fix everything sir"....blah, blah, blah.

    Why don't they just come out and tell you the truth? You know, we cut corners, overcharge, overbook the maintenance shop, crack the whip on those guys and demand that they do a specific number of units a day, all at your (the sucker who brought it in) expense, because half the dumbarses out there don't know shat from shinola and don't even know how to check the oil, much less read their owner manuals... (disclaimer, sentence is a "run-on" I know...I did it to illustrate my point better).

    Word to the wise for all you newbies to the tractor industry like myself.
    DO YOUR OWN MAINTENANCE, AS I WILL DO FROM NOW ON!!!!!!!!!!!!!!!! Don't trust anyone. Those guys are good people, I don't doubt it, but it's kind of like your wife taking your car in to the mechanic..."ma'am, you need a new tranny (when she came in for a new alternator belt). They'll do you in the drive-thru!!!

    I wonder how many schmucks go in for all their services and get shafted like this...and don't even know it?

    I feel better! I know it was long, but thanks for listening guys.

    Podunk
    Last edited by Podunkadunk; 08-02-2007 at 12:40 AM.

  2. #2
    Gold Member keving's Avatar
    Join Date
    Jun 2006
    Posts
    368
    Location
    Virginia/WV
    Tractor
    Kubota 7040HDC

    Default Re: 50 hour service RANT!

    Sorry to hear about their incompetence. I trust my dealer and I still do my service for much of the same reasons. I wouldn't let them have it back...

    Maybe you can call in an airstrike on them...LOL
    keving
    M9540HDC

  3. #3
    Elite Member RonMar's Avatar
    Join Date
    May 2005
    Posts
    2,733
    Location
    Port Angeles WA
    Tractor
    Jinma 284 delivered 06/28/05

    Default Re: 50 hour service RANT!

    Do you know how hard it is to get qualified people these days, let alone competent ones? Heck, my wife is continually having trouble finding people to clean rooms at the hotel where she works(head housekeeper). I would not take it back to them. What happens when you complain and send your food back to the cook? Not many people are as observant as you appear to be, particularly with mechanical items. They probably don't get many complaints like this as the customers usually don't know the differance. If the service manager was genuine, he probably chewed out the service tech that did the work, but I doubt he fired him for it, nor will he be monitoring his work any closer(who has time). Guess who is going to be wrenching on your machine again? Hum, I wonder how long a HST will last with a handfull of shavings applied downstream of the filter? Now that he knows you are watching, those bolts might get touched, but it dosn't mean the maintenance won't get gundecked...

    I would demand that the dealership refund your money and provide new fluids and expendables to compensate for your waste of time. I would not put the machine back into their hands to screw it up again. I would say I had lost faith in their ability to deliver and will perform the work myself. You obviously know more about what needs to be done than they do.

    Good Luck
    Ron

  4. #4
    Banned
    Join Date
    Jan 2007
    Posts
    532

    Default Re: 50 hour service RANT!

    If this helps any the same thing happens to me EVERY time I take a vehicle in for service.

    One vehicle 2 quarts more than the vehicle could hold.
    Next vehicle, nothing was touched, evidenced by dirty oil, and dust or mud on the drain plugs or fluid level indicators.
    Next vehicle 4 quarts too much oil ( it was a big truck )
    Next vehicle took in for a low tire - “nothing found“, wife drove home with a 4“ nail in the tire on the freeway.

    And on , and on and, on..........

    Come to think of it I have NEVER had a proper service from any dealer I have ever gone to.

  5. #5
    Bronze Member
    Join Date
    May 2005
    Posts
    97
    Location
    Lopez Island, WA
    Tractor
    Kubota/L3400

    Default Re: 50 hour service RANT!

    Wow, Podunk, sorry to hear about your trouble. I am not mechanically inclined but I did manage to do my own 50 hr service, so I'm intimately familiar with all the bolts you describe. The owner's manual even describes exactly what to do. Maybe the mechanic has never seen the owner's manual?
    Kubota L3400, FEL, Backhoe, mower deck, trash fork, box blade, 5x10 dump trailer, Post Hole Digger.

  6. #6
    Super Member mjncad's Avatar
    Join Date
    Aug 2006
    Posts
    5,114
    Location
    In the civilized First World
    Tractor
    A couple

    Default Re: 50 hour service RANT!

    Podunk:

    I hope you have another kubota dealer that you can turn to if you need service that you don't have the tools to do yourself.

    Never mind the pressure put on the techs by the boss to crank out work; I sometimes wonder if some of guys in garages can even read, let alone understand the manual.
    Paraphrasing Douglas Adams - So long and thanks for all the bacon.

  7. #7
    Super Star Member
    Join Date
    Apr 2001
    Posts
    11,009
    Tractor
    NH TC25D

    Default Re: 50 hour service RANT!

    Quote Originally Posted by Podunkadunk
    Guys, I need to relieve some steam.
    Instead of just ranting here, send all this information to kubota USA and cc: the dealer. Oh, any moderator would ban you, not just me.

  8. #8
    Elite Member czechsonofagun's Avatar
    Join Date
    Jun 2006
    Posts
    3,238
    Location
    Old Dominion
    Tractor
    Kubota B1750

    Default Re: 50 hour service RANT!

    Call me paranoid, but I dont take any of my vehicles to the shop unless it is absolutely necessary. There was this lady with Ford Taurus, she always went to the dealer for service at the right mileage, yadda, yadda yadda and the car was getting worse and worse - the dealer service could not find the problem.

    Finally, her friend checked out the car - spark plugs on the front bay of the engine were in OK shape, spark plugs on the rear bay were different, and burned down to the core. They never bothered to replace them. Now replacing plugs is easy, even in hard to reach place, how do they deal with more complicated problems, I dont really want to know.
    Regards,

    Prokop


    I was put on Earth to accomplish a certain number of things. Now I'm so far behind, I'll never die!

  9. #9
    Epic Contributor Soundguy's Avatar
    Join Date
    Mar 2002
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    Location
    Central florida
    Tractor
    ym1700, NH7610S, Ford 8N, 2N, NAA, 660, 850 x2, 541, 950, 941D, 951, 2000, 3000, 4000, 4600, 5000, 740, IH 'C' 'H', CUB, John Deere 'B', allis 'G', case VAC

    Default Re: 50 hour service RANT!

    Know you know why i do all the service and repairs on my tractor that i possibly can.. vs taking it in someplace.

    You never know what will come back broke or incorrect once you let it out of your sight.

    Youd think the dealer would run a better dept than that.. as it is.. he's eating alot of money to redo the service correctly... when he just could have done it corectly in the first place... I guess that proves the old quote.. "treat it like it wasn't yours"...

    good luck!

    Soundguy


    Quote Originally Posted by Podunkadunk
    Guys, I need to relieve some steam. I took my kubota in to the local dealer last Wednesday. They were supposed to have it back to me by last Friday, but didn't call. They finished it Monday around noon and I had to call them to find that out. I went and picked it up Tuesday, early evening. I brought her home, put her in the garage. I hadn't bothered with her until today.

    That's where the trouble starts. First, in a previous life, I was a Flight Engineer. Isn't much about my particular aircraft I don't know. I'm also an FAA Airframes and Powerplant Mechanic. Not boasting, just establishing my attention to detail and I absolutely insist on the same standard of excellence when it comes to my stuff, as I would do if I were fixing your airplane...

    Anyhow, being that it was the first service, I figured I'd let them do it. They gave me a song and dance (when I bought it last December) about how the first service is the most important, how it looks good for the warranty if something goes wrong (if they did the service), blah, blah, blah. I know that speel is BS and a 2 year warranty is a 2 year warranty. Truth is, I just didn't feel like doing it nor having to dispose of umpteen gallons of hydraulic fluid and engine oil. Anyhow, that's not the issue.

    The issue is this. Since I don't trust anyone (call me paranoid or whatever, it's cool) I marked (inconspicuously with a red 'sharpie') each bolt that had to be removed to drain fluid, marked the filters (all 4 of them, it's an HST) and made a lot of "mental" notes of the situation.

    I was going to go do some pasture bushhogging today, so I FINALLY go out to the garage for a little quality assurance/spot checking on their handy work.
    Here are my notes:

    1. Oil quantity is overfilled. Cold engine, oil level is 3/4" ABOVE the FULL line! That's unsatisfactory!!!!!!!!!!!!!!!!

    2. The tranny hyd. fluid level is 1/8" BELOW the LOW line! (Yes, the 3 point is in the fully lowered position).

    3. Somebody (in their infinite wisdom) decided they would adjust the toe-in on the front tires. Oh by the way, it's not due until the 200 hr service. The toe in was already in limits (5/16"), because I check it regularly...(I know, I'm geeky like that). Anyhow, the right tire tie rod nut was backed off 4-5 turns! Believe me when I tell you guys that it wasn't that way when I dropped it off with them!!!!!!!!!!!!!! It was tight and jammed against the stop!

    4. The front axle has 2 bolts that are required to be removed to properly drain the oil from the front axle assembly. Guess what? Yep, they removed the left side, but not the right. Ironically, the left side also has the bolt you remove to check the fluid level and the filler bolt. That's right, they only let out probably 1/2 of the front fluid. Because the right side bolt sits low, it's impossible to drain all the fluid from just the left side. SoB's...

    5. Tranny hyd. fluid draining. There are 4 bolts that must be removed to properly drain the hyd. fluid. Guess what? Yep, you get a trip to Aculpulco!!! ding, ding, ding....Nope, they only removed 1 of the bolts. They removed the larger one in the middle and bottom of the tranny housing. There is one more just forward of that one and 2 back in the back, which, sit low and there's no way to properly drain out all the fluid if the rear two aren't removed. So, those arseholes only drained about 3/4 of the fluid.

    6. This may be "nit-picky", but to me it matters. On a 50 hour service, they are supposed to grease the battery terminal connections. They didn't. They are dry as a desert bone. I would have let this go if not for all the other BS.

    7. They wrote on the invoice sheet that they washed the tractor. NOPE, if anything they took it through a mud hole. When I took the tractor in, you could have eaten off any part of the tractor. I run a tight ship. I keep my tractor clean. There wasn't a speck of dirt on it when I dropped it off. Man that burns me up.

    After I did my inspection, I got on the phone and called the service manager. I told him that this was unacceptable and that I was highly upset. I think that part was a no-brainer since I was using expletives that MikePa would ban me for if I used them on this site.

    Long story short, they are coming to pick it up tomorrow and take it back. I told him that when I was in the Navy, if I had done my job like that, people would have died and I would have been amongst the dead! He was like "yes sir", "sorry sir", "I'll fix everything sir"....blah, blah, blah.

    Why don't they just come out and tell you the truth? You know, we cut corners, overcharge, overbook the maintenance shop, crack the whip on those guys and demand that they do a specific number of units a day, all at your (the sucker who brought it in) expense, because half the dumbarses out there don't know shat from shinola and don't even know how to check the oil, much less read their owner manuals... (disclaimer, sentence is a "run-on" I know...I did it to illustrate my point better).

    Word to the wise for all you newbies to the tractor industry like myself.
    DO YOUR OWN MAINTENANCE, AS I WILL DO FROM NOW ON!!!!!!!!!!!!!!!! Don't trust anyone. Those guys are good people, I don't doubt it, but it's kind of like your wife taking your car in to the mechanic..."ma'am, you need a new tranny (when she came in for a new alternator belt). They'll do you in the drive-thru!!!

    I wonder how many schmucks go in for all their services and get shafted like this...and don't even know it?

    I feel better! I know it was long, but thanks for listening guys.

    Podunk

  10. #10
    Veteran Member
    Join Date
    Jan 2007
    Posts
    1,182

    Default Re: 50 hour service RANT!

    Update: After reading the replies, I reconsidered. I'll be calling the kubota dealership back when they open this morning to demand a full refund. I'll go get the materials needed from the dealership and do it myself. If I get any "friction" when I call, I'll post the details.

    Podunk.

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