Out here, we have the same Fed-Ex contract driver all the time, same with UPS. Our Fed-Ex stuff all comes out of the same hub (Saline, Michigan) every time and both the UPS drivers and Fed-Ex drivers actually put the stuff on the back deck and of course give a biscuit to the pup and he appreciates that.
Amazon, on the other hand don't even get out of their delivery van, they open the window and toss it. Amazing how lazy they are. I have a very expensive item coming via Amazon delivery, cannot wait to see if it actually gets delivered or not and not holding my breath either. I 'track' everything, all the time.
Something is very amiss with them (Amazon delivery) an what it is or how to cure it, I have no idea but I suspect it has to do with pay scale and the lack of ability to hire and retain competent employees.
One of my hunting buds manages 60 Fed-Ex independent contractor trucks and he has no issues with his drivers what so ever but then they actually get excellent compensation and health and welfare as well. I suspect the Amazon delivery drivers (and I also assume they are contract delivery drivers) get substandard compensation and marginal health and welfare as well.
I'm just assuming as I never asked any of them what they get or don't get because they never seem to get out of the vans they drive, at least not here.
I kind of wonder what the driver said about the caved in doors on his truck when he got back to the distribution center, probably nothing...lol