Yeah....you would think those things would be common sense.
In a previous life, just out of school, I sold cars for about two years. (Wise-guys please refrain from used car guy jokes /forums/images/graemlins/grin.gif) I wasn't that good at it, Country boy in the city and all that, and my old boss used to say I couldn't sell a hooker in a lumber camp! But I knew and learned the basics of how to treat a customer, especially people spending that kind of money. Most don't take those purchases lightly because it is a MAJOR life purchase. I certainly put my upcoming tractor purchase in that catagory. I don't expect butt kissing to get me to buy a tractor, but I do expect good customer service. I'm a tractor newbie and it sure would be nice to take delivery of a new machine and have a salesman or someone from the dealership spend some time showing me the basics of how to operate my tractor and gear. This is where friendliness and personality would be a plus I would think. When I give the dealership my check, I want a warm and fuzzy feeling about coming back for service, advice, and future purchases. I don't think that's too much to ask.
In a previous life, just out of school, I sold cars for about two years. (Wise-guys please refrain from used car guy jokes /forums/images/graemlins/grin.gif) I wasn't that good at it, Country boy in the city and all that, and my old boss used to say I couldn't sell a hooker in a lumber camp! But I knew and learned the basics of how to treat a customer, especially people spending that kind of money. Most don't take those purchases lightly because it is a MAJOR life purchase. I certainly put my upcoming tractor purchase in that catagory. I don't expect butt kissing to get me to buy a tractor, but I do expect good customer service. I'm a tractor newbie and it sure would be nice to take delivery of a new machine and have a salesman or someone from the dealership spend some time showing me the basics of how to operate my tractor and gear. This is where friendliness and personality would be a plus I would think. When I give the dealership my check, I want a warm and fuzzy feeling about coming back for service, advice, and future purchases. I don't think that's too much to ask.