JimR
Elite Member
AAA+ rating goes out to Concord Tractor in Chichester, NH. I have no affiliation with this dealer at all. My posting is about my own personal experience with this dealer with my smoking and rapping engine. First off they are the nicest group of people that I have ever dealt with. I deal with a lot of people in my job as a machine builder/service tech. Concord Tractor didn't care that I did not buy my tractor there. They kept me up to date with all the progress on my tractor. I never called them to ask how things were going. I had a real bad prior experience with my local dealer with a bad fuel injector and plugged up DPF that cost me almost $1600.00 under warranty. That told me to go out and find a new Kioti dealer. Concord Tractor is an hour further away than the local dealer. I will gladly bring my tractor there when needed in the future. My engine was toast and needed either a rebuild or replacement. We believe that Bio Diesel is the culprit. My diesel fuel was tested by a 3rd party and it had a very low Cetane rating. Kioti voided the warranty on the engine due to that issue. Had the rating been normal I would have been covered under warranty. After going over all the numbers I decided to go with a new engine versus a rebuild job. Hats off to Tony the service manager for arranging the meeting with the Kioti Rep. We went over what they would cover under warranty on both solutions as to a rebuild or new motor. This was not just a an engine block job. My tractor has a new complete engine with new injectors, CCRT/DPF exhaust system, turbo, high pressure fuel pump, all new hoses, switches and senders. Concord Tractor did this job for me in what I considered record time. Within an hour they had the codes checked and found the blown turbo. I was on my way home from there when they called me on my cell phone. Within a week they had the cylinder head off and motor checked out. Once the new motor arrived they had that in and done. Thanks go out to everyone at Concord Tractor for making me smile again and the great service that you did for me. I do have to say thanks to the Kioti Rep for all that you did to help me out with this problem. My tractor is purring once again.
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