My dealership is owned by three brothers. One of them runs the parts department and is normally behind the counter with two other parts guys and a very capable lady they have hired recently. Of course, they sell a lot of parts and also ring up items from the large self-service aisles with all kinds of general tractor/farm stuff. They even have big screen monitors behind the counter so you can see the Illustrated Parts Diagrams and your part as they look it up. I always look at the other folks there as maybe someone who spends lots of money with them and may need a tiny part for a mega-dollar piece of machinery. I don't seem to see the same folks there everytime I go, but different folks who look like hard working farmers needing some help. Anyhow, with 4 friendly people working the counter, it's never a long wait.
Recently, I was standing in line behind a fellow who told me to go ahead of him. I then noticed that he was one of the technicians from the shop who needed a part lookup and was allowing me as a customer to go ahead of him. As I ordered my part, he overheard me talk about the brake master cylinders I needed for my backhoe and then took the time to advise me on time saving procedures, making sure I replaced all the copper gaskets with new ones, and the best way to bleed the brakes. I left the counter with a lot more than the parts I paid for.:thumbsup: The brother who was working there also noticed I had one of their old worn caps on and tossed me another gimme cap. Now that's a place I will return to whenever I need anything else.
