J F
Elite Member
I hope those "single" dealerships can hang around, but it sure doesn't sound like Deere is wanting them to.
I sent a note to JD corporate via their website telling them about this thread, and they responded with an acknowledgement. I hope they are listening to their customers.
I ordered some parts last week from our local New Holland dealer. They called me this week and informed me my parts are in. When I ordered the parts I offered to go ahead and pay for them over the phone including my Bush Hog rotary cutter parts. They said not to worry about it until I come in. My local John Deere mega dealer rarely calls to let me know a part is in and they always want my credit card number when I order a part over the phone.
They could NOT have cared less . Sorry , I'm just **** about how that is said .It will be two years soon since I purchased my JD2520. The local dealer ( that is part of a three dealership chain) was terrible we were not even close to a descent deal. I asked for a price breakdown, and realized they were actually charging more than the JD build it yourself prices. Crazy things like charging me 6 hours labor to install my 62D mower. I was very close to going out of state, and told them so. They could have cared less. In my last attempt I visited a JD dealer 33 miles away they told me up front because of the distance that they would need to charge for hauling in for service if the occasion arrived.
Couldn't have found a better dealership: the kind you walk into and everybody still says hello some call me by my fist name. Salesman standing at the counter shoulder to shoulder with the parts guy and the owner.
They gave me a fair price, and I travel down there to buy all my supplies. They had their single dealership for 52 years, and I hope they remain, after reading posts of the horror stories makes me appreciate my dealer all the more.
Sad but true, it's not just JD who is treating the smaller customer base like _ _ _ _. I had a bank trust company tell me that any account under $100K was now going to be charged $5000/year for handling the account. That tells me they do NOT want any business that 'small' (in their minds), and to go away or pay the price. So from a couple hundred/mo on average to $5K/yr for doing NOTHING- you bet I'm GONE!
Companies and banks are going for the BIG dollars because they can and want to. their not too silent message is if you want to get hammered then stick around, otherwise scram, you're wasting our time. Smaller customers take to much time and manpower to handle, and most important don't generate big enough sales. One of the 4th oldest JD dealers was put out recently in NH. It is a sign of the times and it isn't going to get better for those who are used to personalized service. I hate to see it happen, but it is reality and one needs to see the writing on the wall. MEGA is the wave, and its going to sink the small guys. They're powerless to stop the tide without serious money they just don't have.
Choose where you buy and what color wisely; 'cause if they don't want to sell to you, how well are they going to service you?!
They could NOT have cared less . Sorry , I'm just **** about how that is said .