They are aware of the freezing issue, i have been advised by the septic pump operator that he has not seen so many fields freezing in the past it just seems to be because of the new systems and the professionals are more worried about ground protection from the effluent then freezing protection. My contractor has been helpful but he feels he cannot make any changes to the system as it must comply (which it does) it just means more maintenance for me and i need to find a happy medium on coverage during the winter months. I do not have a system operational and maintenance manual but the contractor did come down a tell me everything i need to do to the system.
I am pretty sure that the contractor must supply a system manual and drawings for your system - that is the law in BC and I understand, the rest of the country too.
Changes can be made to the system as installed, providing the local Health Department are informed and additional drawings and description supplied to them for examination.
Again, I am of the opinion that there is a lot of "bovine manure" being shovelled here over your predicament. The owners have to be supplied with drawings, descriptions, Certificate of Compliance by the local planning department (health Department, Planning Department etc.) as it would be an illegal system without the Certificate of Compliance. An illegal system makes the owner liable to all sorts of local and provincial code violations (depending on whether the local inspectors is having a good day or not).
To cover your backside, you need to go back to the regulating authorities and push to get the drawings - they may go after the builder on your behalf. You should not be put in a position of not knowing and having to rely on the builder/installer for knowledge (serious conflict of interest here) on your brand new system.