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What a thread! Nice to know what gets everyone excited!
Being an accountant who went thru a lot of business school stuff, I recall exposure to models (computer assisted mostly) as tools for making decisions.
Surely mfrs these days model their decisions related to the matters above. Every model includes user-defined factors for things like quality, customer satisfaction %, etc. Factors that cost money, which tend to get a lot of scrutiny by top manangement in deciding how to approach issues.
The source of most actual (as opposed to perceived only) "product dissatisfaction" is when those factors are reduced below acceptable levels by aggressive cost cutters who are not held properly accountable for overall (as opposed to spot/short-term) results of their decisions.
Go too far for "quality", etc, and you go out of business when your competitors wipe you out on price and margin. Slack too much and your rep is shot after a time.
Good lord, look at the health care industry. Do you want low cost (affordable cost) or the best care?
I really do believe that a lot of companies have gotten this right, some have gotten it partly right, and some totally wrong. Think objectively about it and you can all identify good examples of all three. Generalizations/stereotypes rarely work, do they?
And one poster's sig says a lot: 'the older I get the better I used to be'.
A lot of wood burns in Harvard Business School study sessions (and Va Tech, too /forums/images/graemlins/smile.gif where I spent much time) over these issues.
And, from reading above, here!
Just my opinions (and if there was ever any doubt I have too much time on my hands...), but I for one enjoy this kind of discourse.
Jim
ps--some BirdSeed/bait: what do you think of the idea, prevalent in my home town years ago, that putting the police in cars with AC meant they lost at least some touch with the environment /forums/images/graemlins/laugh.gif?
And I just realized this thread has a page 2, did not read b4 posting, oops if I stepped in something by not seeing all /forums/images/graemlins/blush.gif.