Unfortunately its more common than not. Is it right? I suppose its up to the buyer to be more forceful and knowledgable. Remember, they need our business, its not the other way around. I tell the tractor dealers the same as I tell the car dealers. I don't want to waste time so give me your best deal upfront since I have other dealers to visit. It does take a bit of time but I find it has worked well for me. I also visited the maintenance areas and even talked to some of the mechanics. Its not hard to tell who has their act together. The price, maintenance capabilities, and a bit of gut feeling goes into the decision to buy. Hope this helps.
Ken