3720 delivered today

[WilliamBos]

A new tractor was an option but 6-8 weeks for them to order it and have it shipped and setup etc.I didnt want to wait that long with the snow season and having sold my other tractor already.The engine is the only thing wrong and the rest of the tractor is fine and has all the extras on it i ordered already installed.I really didnt see the point of a new tractor when they are installing a completely new engine and turbo.I ll have the tractor back to me in one week from when they picked it up to having it back good as new.

I agree. They are pulling an engine off the line to take care of you, and if the tractor has no other issues worth waiting 6 weeks, and since it is set up the way you like it, go with the new engine.

Keep us posted.

 

[GaryF]

Hope everything works out, by any chance you got the tractor in Pembroke NH?

 

[Nuru]

Ditto good luck on the new engine and with the tractor.

 

[vic654]

The tractor is finished with new engine installed. The engine was a complete unit from flywheel hoses filters etc.The dealer was even surprised he thought it was just going to be engine,They said a complete engine would be sent and it sure was.It was overnighted tuesday and arrived late wed.

They installed it thursday and friday and today they where checking out the whole tractor to make sure everything was working fine.The service manager personally took the lead on this project and did all the work with JD tech.I have to say they did a great job taking care of this problem with the service manager going all the way to JD corporate and insisting they need a new engine and anything less the customer would not accept.

I will have the tractor back monday and report my findings .

Vic

 

[WilliamBos]

The tractor is finished with new engine installed. The engine was a complete unit from flywheel hoses filters etc.The dealer was even surprised he thought it was just going to be engine,They said a complete engine would be sent and it sure was.It was overnighted tuesday and arrived late wed.

They installed it thursday and friday and today they where checking out the whole tractor to make sure everything was working fine.The service manager personally took the lead on this project and did all the work with JD tech.I have to say they did a great job taking care of this problem with the service manager going all the way to JD corporate and insisting they need a new engine and anything less the customer would not accept.

I will have the tractor back monday and report my findings .

Vic

Excellent!! Glad to hear you have an excellent dealer, and a company who stepped up to the plate for you. They were not joking when they said "complete engine" either. If someone see or gets a JD with no engine, you will know where it is.

 

[mtg65]

Great news. It's good to hear that the dealer and manufacturer are working together to make things right and ultimately making you, the customer, satisfied. It sounds like you chose a good dealership and product! Enjoy your new tractor.

 

[two_bit_score]

Please let us know how this turns out for you.

 

[JohnDeere4300]

I am glad you got your tractor fixed.

You must have a good dealer, better than where i live.

Now you can enjoy it.

 

[crashz]

Could you let us know who the dealer is? I live near the NH border and would like to find a good JD dealer. The one that I know of does not cary much for tractors and the one near our place in NY is very pricey.

Thanks!
Leo

 

[vic654]

Tractor is back and looks good as new.Everything under the hood is brand new.My dealer really handled this situation as best as they could.If anyone in the area of NH i would recommend James Rosencrantz and sons they are a real standup dealer who i believe has been in business for over 70 years.

The GM kevin rosencrantz and service mgr paul rosencrantz where great in keeping me well informed and in the promptness of taking care of the problem.If your looking for a new tractor give scottt miller a call he was my saleman and he was great to deal with.I bought it at there Kensington rt107 location.After i get to use it a little ill let you guys know how its working.

Thanks for the time Vic