Gittyup
Elite Member
- Joined
- Oct 4, 2007
- Messages
- 3,145
- Location
- Mid Atlantic
- Tractor
- Kioti CK25 Shuttle Shift, loaded tires, JD X739
I think that we should all assume that dealers and manufacturers are earnest companies that want to be fair and forthright rather than quickly expecting just the opposite. We owe them that respect because most of them deserve it. Sometimes a little patience is also called for.
Kioti the same. If the injector pump failure rates were significant (I suspect they are not), then Kioti might handle this differently. I'm just appreciative that they will fix the defective ones on a case by case basis. They may not always communicate very well (understatement). But, they sure seem to try to make things right for someone when things do go wrong.
It would be nice if they published a technical bulletin on these kinds of things so that we know what is breaking and what was done to remedy the situation going forward. The dealers would probably like this too, as it is often they who are left to explain to their customers. I suspect dealers don't like saying "I don't know" anymore than we like to hear it.
I have no problems with the local dealer, really. I assume, they set their service policies in a manner that best fits their particular situation. When they said they would not do it in the field, I accepted that, told them I'd think about it, and thanked them for their time.
I could've hauled it to the dealer and saved maybe as much as $150 in transport fees. But, after thinking about how much work it would be to pull it onto the trailer without a winch, chain it down twice, and then still having to drive two 1.5 hour round trips to/from the dealer, I thought it just wasn't worth it. And then they would have it for a week or two, sitting out in the weather. I'd rather it sit at my place, under shelter until it's fixed. As it is, I can go to work today and when I come home my tractor will be fixed. Cost me just the time of a couple of phone calls (and of course the traveling/service fee).
Kioti the same. If the injector pump failure rates were significant (I suspect they are not), then Kioti might handle this differently. I'm just appreciative that they will fix the defective ones on a case by case basis. They may not always communicate very well (understatement). But, they sure seem to try to make things right for someone when things do go wrong.
It would be nice if they published a technical bulletin on these kinds of things so that we know what is breaking and what was done to remedy the situation going forward. The dealers would probably like this too, as it is often they who are left to explain to their customers. I suspect dealers don't like saying "I don't know" anymore than we like to hear it.
I have no problems with the local dealer, really. I assume, they set their service policies in a manner that best fits their particular situation. When they said they would not do it in the field, I accepted that, told them I'd think about it, and thanked them for their time.
I could've hauled it to the dealer and saved maybe as much as $150 in transport fees. But, after thinking about how much work it would be to pull it onto the trailer without a winch, chain it down twice, and then still having to drive two 1.5 hour round trips to/from the dealer, I thought it just wasn't worth it. And then they would have it for a week or two, sitting out in the weather. I'd rather it sit at my place, under shelter until it's fixed. As it is, I can go to work today and when I come home my tractor will be fixed. Cost me just the time of a couple of phone calls (and of course the traveling/service fee).