Dealer Deere protects arrogant dealers?

[Ken45101]

I guess I've found out why some JD dealers can be arrogant.

A couple of months ago, I went into the local JD dealership, interested in skid steers (with joystick controls) and a 60 hp tractor. The salesman did show me what they had in skid steers, but had nothing to show me with hand or joystick controls nor could he locate one for me to even get a feel for how it handles even in the dealer's lot.

When I asked about 50-60 hp tractors, he told me they were "in that direction". Go look for myself, no salesmanship at all.

I ended up going to the local Kubota/NH dealer who was happy to spend time with me over several days, set up both Kubota and NH tractors side by side so that I could compare them closely. I finally decided on a NH TT-60, it's in my barn now.

I finally found a Deere forestry dealer a little futher away who has exactly the Deere skid steer I am interested in. He is even willing to bring it to the farm for me to try out. BUT because of Deere's dealer protected areas, he will get penalized 10% if he sells to me.

Geesh, Deere thinks I should order out of a brochure instead of dealing with a good dealership who is willing to work with me?

Oh, did I mention that I already had a JCB demo unit here for two days and the NH dealer has offered to let me try one out for a few days? But Deere expects me to commit to a purchase just on their glossy brochure?

I'm getting really turned off at Deere's approach to serving customer's needs. As as (small) Deere stockholder, I'm wondering if this is really a company that I want to invest in.

 

[ddivinia]

I guess I've found out why some JD dealers can be arrogant.

A couple of months ago, I went into the local JD dealership, interested in skid steers (with joystick controls) and a 60 hp tractor. The salesman did show me what they had in skid steers, but had nothing to show me with hand or joystick controls nor could he locate one for me to even get a feel for how it handles even in the dealer's lot.

When I asked about 50-60 hp tractors, he told me they were "in that direction". Go look for myself, no salesmanship at all.

I ended up going to the local Kubota/NH dealer who was happy to spend time with me over several days, set up both Kubota and NH tractors side by side so that I could compare them closely. I finally decided on a NH TT-60, it's in my barn now.

I finally found a Deere forestry dealer a little futher away who has exactly the Deere skid steer I am interested in. He is even willing to bring it to the farm for me to try out. BUT because of Deere's dealer protected areas, he will get penalized 10% if he sells to me.

Geesh, Deere thinks I should order out of a brochure instead of dealing with a good dealership who is willing to work with me?

Oh, did I mention that I already had a JCB demo unit here for two days and the NH dealer has offered to let me try one out for a few days? But Deere expects me to commit to a purchase just on their glossy brochure?

I'm getting really turned off at Deere's approach to serving customer's needs. As as (small) Deere stockholder, I'm wondering if this is really a company that I want to invest in.

Yeah - the protected territory stuff is not good for the customer.

D.

 

[Duffster]

There is ways around it.

It is my understanding the dealer only has to pay the penalty if they get caught and/or the other dealer complains.

 

[Ken45101]

There is ways around it.

It is my understanding the dealer only has to pay the penalty if they get caught and/or the other dealer complains.

Oh, I do have a way around it. But it's giving me a bad feeling about Deere and also explains the attitude of the local dealer.

I believe that good companies and good dealers should be rewarded with my business. Makes me want to go back to the New Holland dealer even if I think the Deere might be a better machine for me to buy.

 

[LBrown59]

I guess I've found out why some JD dealers can be arrogant.

A couple of months ago, I went into the local JD dealership, interested in skid steers (with joystick controls) and a 60 hp tractor. The salesman did show me what they had in skid steers, but had nothing to show me with hand or joystick controls nor could he locate one for me to even get a feel for how it handles even in the dealer's lot.

When I asked about 50-60 hp tractors, he told me they were "in that direction". Go look for myself, no salesmanship at all.

I ended up going to the local Kubota/NH dealer who was happy to spend time with me over several days, set up both Kubota and NH tractors side by side so that I could compare them closely. I finally decided on a NH TT-60, it's in my barn now.

I finally found a Deere forestry dealer a little futher away who has exactly the Deere skid steer I am interested in. He is even willing to bring it to the farm for me to try out. BUT because of Deere's dealer protected areas, he will get penalized 10% if he sells to me.

Geesh, Deere thinks I should order out of a brochure instead of dealing with a good dealership who is willing to work with me?

I'm wondering if this is really a company that I want to invest in.

Don't sound like ya do.

 

[Gator6x4]

I guess I've found out why some JD dealers can be arrogant.

A couple of months ago, I went into the local JD dealership, interested in skid steers (with joystick controls) and a 60 hp tractor. The salesman did show me what they had in skid steers, but had nothing to show me with hand or joystick controls nor could he locate one for me to even get a feel for how it handles even in the dealer's lot.

When I asked about 50-60 hp tractors, he told me they were "in that direction". Go look for myself, no salesmanship at all.

I ended up going to the local Kubota/NH dealer who was happy to spend time with me over several days, set up both Kubota and NH tractors side by side so that I could compare them closely. I finally decided on a NH TT-60, it's in my barn now.

I finally found a Deere forestry dealer a little futher away who has exactly the Deere skid steer I am interested in. He is even willing to bring it to the farm for me to try out. BUT because of Deere's dealer protected areas, he will get penalized 10% if he sells to me.

Geesh, Deere thinks I should order out of a brochure instead of dealing with a good dealership who is willing to work with me?

Oh, did I mention that I already had a JCB demo unit here for two days and the NH dealer has offered to let me try one out for a few days? But Deere expects me to commit to a purchase just on their glossy brochure?

I'm getting really turned off at Deere's approach to serving customer's needs. As as (small) Deere stockholder, I'm wondering if this is really a company that I want to invest in.

As far as the investment goes I would say YES. It sounds like John Deere is looking after the Stockholder money. You advised you have already demoed a JCB unit for several days, are looking to demo a New Holland for several days. All this beg the question, if all the units are speced the same exactly what are you looking for.

 

[two_bit_score]

As a customer I don't like the dealer protection deal either but I can understand it, somewhat. If it becomes an issue with me and a dealer I'll be talking to a JD company rep about it. If so, I'll up date you on the results.

I really don't think it will become an issue.

 

[Ken45101]

As far as the investment goes I would say YES. It sounds like John Deere is looking after the Stockholder money. You advised you have already demoed a JCB unit for several days, are looking to demo a New Holland for several days. All this beg the question, if all the units are speced the same exactly what are you looking for.

Deere is looking to protect the stockholders by turning customers away? By protecting dealers who do not respond to customer needs?

What am I looking for? Stability, especially going uphill. The JCB sure didn't meet that need plus the fact that putting over the tire tracks on a JCB is problematic.

I said that I had an offer to demo a smaller NH unit but didn't plan to follow it up. I have been leaning toward the Deere if I can find one to try out (even on a dealer lot) but, frankly, Deere's dealer protectionism is turning me off.

Both I and a friend have come away from the local Deere dealership feeling that they weren't interested in dealing with customers (perhaps you need to be buying a $250,000 combine to get their attention?) OTOH, the Kubota and NH dealers I've talked with have been very customer oriented.

 

[whitedogone]

Deere is looking to protect the stockholders by turning customers away? By protecting dealers who do not respond to customer needs?

What am I looking for? Stability, especially going uphill. The JCB sure didn't meet that need plus the fact that putting over the tire tracks on a JCB is problematic.

I said that I had an offer to demo a smaller NH unit but didn't plan to follow it up. I have been leaning toward the Deere if I can find one to try out (even on a dealer lot) but, frankly, Deere's dealer protectionism is turning me off.

Both I and a friend have come away from the local Deere dealership feeling that they weren't interested in dealing with customers (perhaps you need to be buying a $250,000 combine to get their attention?) OTOH, the Kubota and NH dealers I've talked with have been very customer oriented.

The Ultimate Skid Steer Smackdown! | The Battles

 

[whitedogone]

One of my neibours down the road had a tt60. I have used it a couple of times and that has to be one of the most odd operator stations there ever was. He hated it as well. Ended up trading it on a 4720.