Add me to the list of those who had Hughes Net and hated it. When it worked, it was fine. Speeds were good and I was happy. Of course, when it rained, it stoped working. When it was cold in the morning, it stoped working. When there was a lot of dew out, it stoped working. When just about anything happened in the atmosphere, it stoped working.
I had my dish replaced, several modems replaced, changed to a different satelitte, all my cables replaced and two radio transmitters replaced. I forget how many service calls that I had, but in every case, they sent out somebody different. They don't actually do the work themselves, they sub it out to a local company. In my experience, these companies either go out of business every couple of months, or Hughes just changes who they use that quickly. In every single case, the guy that came out badmouthed Hughes and the previous installer/service guy.
Replacement parts are all remanufactured, and quality control is so bad that even with several un opened boxes of replacement parts, none of them work. I could go several weeks waiting on parts, only to have the guy show up with a truck load of them and not be able to find one that worked!!!!
Customer support is in India. While I don't really have an issue where it's at, there is a game that you play when you call them. First question they will ask is about the weaher. If you say it's clear outside, they will start the proccess of trying to identify the problem. If you tell them it's cloudy outside or raining, they will tell you to call back when it's clear outside. Anybody who tells you that weather does not affect satelite internet is lying to you. TV satelite has a stronger signal and does better in the rain, but its nowhere near what commercial satelites are like for having enough power to get through the clouds.
There are three levels of help in India. First is just a waste of time. Second will do some more tests and then send out a service tech. Third is when you actually talk to somebody in the States. I've gotten that far twice, but in the end, the problem is still the basic flaw in the system. Interent satelitte transmitters and receivers are not reliable.
Good luck,
Eddie