Got a phone # to a factory rep. & will be calling Monday. I'll keep y'all posted on the outcome.
If he does not take care of it, politely ask to talk to his supervisor. And work your way up the chain of command.
I had to go all the way to the top once, to get a very small problem solved.
About 25 years ago, I had a weekend job as a professional photographer. I desperately needed to buy a part for a very expensive, heavy duty Bogen camera tripod. (Context: Bogen is the John Deere of camera tripods), Everyone at Bogen customer service kept telling me, I needed to order it through an authorized dealer. The problem was, no dealer had a part number, or a way to order a part quickly. I had 5 days before I had to use the tripod for a job, and I was determined.
After many calls to various departments, I finally asked to talk to Lester Bogen, (the well known owner of the corporation), and actually got them to put me through to him! When I explained the situation, he apologized, and transferred me to a person who informed me they had orders to overnight ship me the part, and anything else I wanted, no charge.
I learned, if your persistent, sooner or later, you will find yourself talking to someone who has the power to correct the situation, and does not have the time to argue with you. That's when you will get your satisfaction.
