Bought a new Kioti CK35.............

[Armed in Utah]

Nearly a month ago........haven't heard boo or go to **** from my Utah dealer...is this the norm ? They get the $16K sale and forget about the consumer ? Not even a call....hey how's the new tractor ?? Just curious how other Kioti sales have gone in the USA...very happy with the machine....got a 5' box scraper & 6' rock rake so far with the sale....of course the 130 FEL....have lots of pending projects for the CK35....gonna need a PHD soon too....weather permitting.............:thumbsup:

 

[sodamo]

Well.....
Welcome to the pack

 

[lakngulf]

No news is good news???

 

[VictorW]

Congratulations on the new tractor. I think every dealer is different just like when buying a car. Some call and some don't. When I bought my CK30hst several years ago, he rolled it off the truck, we talked a bit, and then he said if you have any problems or questions, give me a call. That worked for me.

 

[IslandTractor]

I've had two dealers. One I never heard from again and they did not follow up well when I called. My second dealer did not make a followup call but was extremely clear when he delivered the tractor that I should call if any issue came up. I don't like answering the phone so the approach used by my second dealer was ideal for me. They have been most helpful when I do call. I am glad my dealer doesn't subscribe to a robomarketing philosophy the way that some big corporations do.

 

[ERE]

Welcome to the pack. I never heard from my dealer after the sale, and he subsequently went out of business a year later leaving me with the nearest dealer a hundred miles away. When I bought my Volkswagen diesel, the dealer called me every 4 month. Bit of a bother. I agree with Island, don't call me unless you have information for me. I know how to call if I have a problem.

I haven't had any problems in the past five years - hope you are as happy with your machine as I am with mine!

 

[JoelD]

I've purchased three new homes and never once had the builder or Realtor call to check in. I've purchased two or three new cars and not had a call. I've purchased Disney vacations and never got a call. I've even purchased a couple of happy meals and not received a call. I can't recall the last time I got a customer satisfaction call, Honda threatens with letters saying I'll get a customer sat call but they've never come.

I wouldn't have even thought about receiving a call.

But now that I think about it, McDonald's owes me a call

Joel

 

[DK35vince]

Nearly a month ago........haven't heard boo or go to **** from my Utah dealer...is this the norm ? They get the $16K sale and forget about the consumer ? Not even a call....hey how's the new tractor ?? Just curious how other Kioti sales have gone in the USA.

Over the years I've bought cars, tractors, motorcycles, snowmobiles, zero turn mowers, Etc.
I've never had dealer call and I can't say I ever expected a dealer to call.

 

[dourobob]

Well, this is turning into a bit of a customer service discussion so here goes

I ordered a hydraulic top link and hose kit from Welcome ? AGRISTORE USA

Surprised that I got a call from Brigit at Agri Store the day after the shipment arrived (and it was on time exactly when UPS said it would be) just to make sure everything was OK.

Did not expect it. Glad to have received it and it only took about 30 seconds.
She didn't ask for any more business but, if they are selling what I need I'll sure give them high consideration if the price is competitive.

My $0.02
Bob

 

[Mike Gibson]

I bought a CK-27 and when it was delivered the dealer stuck around and showed me the features and things to watch for. About a month later I got a nice letter from him asking if everything was going well. So I'm happy with the machine and the dealer.