XP Internet Security rogue program

[tallyho8]

My wife just got another rogue program on her computer. She was using Google Chrome and got the XP Internet Security 2010 (virus, worm, trojan, whatever it is).

I'm about to start searching the web to find the best way to remove it.

Has anyone had it yet and found the easiest way to get rid of it?

 

[JimRB]

I usually start with a download and install of Malwarebytes or maybe superantispyware.

 

[RadarTech]

Check out trend micros house call..
And also use spybot search and destroy

 

[MossRoad]

My wife just got another rogue program on her computer. She was using Google Chrome and got the XP Internet Security 2010 (virus, worm, trojan, whatever it is).

I'm about to start searching the web to find the best way to remove it.

Has anyone had it yet and found the easiest way to get rid of it?

Read up on it a bit more before you start trying to remove it. There are a few free tools designed to clean up just that specific problem. Also, if I recall correctly, it may infect your system restore, so if you try to do that, it just restores itself. malwarebytes is a good start.

 

[radioman]

do security tango. click on lets dance Security Tango - Keep Your Computer Clean .


Do not skip any steps !!

 

[tallyho8]

Last night I downloaded Malwarebytes to the infected computer but it did not help because the rogue program was able to block it. After reading up on it for hours I see that I must download Malwarebytes with my computer to a flash drive so that I can install it in her computer in the proper way.

This is going to take some time and I have a heavy schedule today so I may be able to try again tonight.

 

[dcyrilc]

Last night I downloaded Malwarebytes to the infected computer but it did not help because the rogue program was able to block it. After reading up on it for hours I see that I must download Malwarebytes with my computer to a flash drive so that I can install it in her computer in the proper way.

This is going to take some time and I have a heavy schedule today so I may be able to try again tonight.

I got one of those a couple of years ago. What a PITA. Another vote here for Malwarebytes. Don't give up, you'll get it.

 

[aczlan]

Try SuperAntiSpyware It randomizes its name so that the malware cannot block it based on the name and has removed everything that I have thrown it up against.

Aaron Z

 

[Phils]

While we were on a vacation our nephew (housesitting) got something bad installed on our computer. At least he fessed up to it.

I knew I had Malwarebytes on a USB stick from the office and tried to install it. NO GO. Whatever infected the machine wouldn't let me install the program. And then I looked at my programs and remembered that I'd already installed Malwarebytes.

I ran the program, problem gone.

And I learned that installing Malwarebytes AFTER an infection can be problematic.

Phil

 

[brin]

We had a virus attack my wifes computer a few months ago...the thread is on TBN about it ..and it was called an " Open With Virus " no matter what you try to open on your computer a window would come up and say " open with " I tried malware and it got rid of some of the worms and viruses but after talking to the Geek Squad at Best Buy and another computer service person ..it was deemed incurable ..so instead of reformatting ..I ust went to wally world and bought a new laptop and got a great deal..$348.00 is what that virus cost me and we had McAfee up to date on the computer..so the lesson is be very careful what you click when a window opens..these virus programs immitate all of the various Virus Scan companies and once you click to close the window or fix the problem you install all of the viruses...it is disgusting this goes on...but what can you do ? Just be aware.

 

[MossRoad]

While we were on a vacation our nephew (housesitting) got something bad installed on our computer. At least he fessed up to it.

I knew I had Malwarebytes on a USB stick from the office and tried to install it. NO GO. Whatever infected the machine wouldn't let me install the program. And then I looked at my programs and remembered that I'd already installed Malwarebytes.

I ran the program, problem gone.

And I learned that installing Malwarebytes AFTER an infection can be problematic.

Phil

You can also start the machine in safe mode and install it that way.

 

[MossRoad]

We had a virus attack my wifes computer a few months ago...the thread is on TBN about it ..and it was called an " Open With Virus " no matter what you try to open on your computer a window would come up and say " open with " I tried malware and it got rid of some of the worms and viruses but after talking to the Geek Squad at Best Buy and another computer service person ..it was deemed incurable ..so instead of reformatting ..I ust went to wally world and bought a new laptop and got a great deal..$348.00 is what that virus cost me and we had McAfee up to date on the computer..so the lesson is be very careful what you click when a window opens..these virus programs immitate all of the various Virus Scan companies and once you click to close the window or fix the problem you install all of the viruses...it is disgusting this goes on...but what can you do ? Just be aware.

Those kind of stories make me sick. I have probably gained 20 pounds by eating all of the cookies and cakes(I won't take money) that I have been given for resurrecting PCs that were deemed incurable or broken by "professional" computer repair outfits. It is not that the computer is incurable. It is that they cannot cure it and make a profit. Big difference. They should be up front about that.

 

[SandyTX]

See if you can boot into safe mode "press f8" at bootup.

Then choose safe mode with command prompt.

This will load up safe mode without any of the startup items (virus).

Should load a blinking cursor command prompt.

Then run system restore (depends on if your on xp/vista/win7 on the command).

xp type this %systemroot%\system32\restore\rstrui.exe

vista/win 7 type this rstrui.exe
or c:\windows\system\restore\rstrui.exe


I had this same virus/trojan a few weeks back. I got it by visiting a random joke website. I knew when I picked up the virus so I rolled back to about 1 hour before I got it. Once the system was restored I ran trendmicro housecall. Its a free app updated daily which will help remove viruses.

HouseCall - Free Online Virus Scan - Trend Micro USA

Good Luck!

 

[MossRoad]

See if you can boot into safe mode "press f8" at bootup.

Then choose safe mode with command prompt.

This will load up safe mode without any of the startup items (virus).

Should load a blinking cursor command prompt.

Then run system restore (depends on if your on xp/vista/win7 on the command).

xp type this %systemroot%\system32\restore\rstrui.exe

vista/win 7 type this rstrui.exe
or c:\windows\system\restore\rstrui.exe


I had this same virus/trojan a few weeks back. I got it by visiting a random joke website. I knew when I picked up the virus so I rolled back to about 1 hour before I got it. Once the system was restored I ran trendmicro housecall. Its a free app updated daily which will help remove viruses.

HouseCall - Free Online Virus Scan - Trend Micro USA

Good Luck!

I'm fairly certain that the infection the OP is talking about infects the system restore points. If you run restore, you just re-infect yourself.

 

[tallyho8]

My wife's computer is virus-free again. :thumbsup: I used malwarebytes and installed it according to easy instructions here. How to remove XP Security Tool 2010, XP Defender Pro, and Vista Security Tool 2010 (Uninstall Guide)

I'm posting all the info here in case it happens again, I will know where to easily find it.

Thanks to everyone for the help.

 

[SandyTX]

I'm fairly certain that the infection the OP is talking about infects the system restore points. If you run restore, you just re-infect yourself.

Thanks for the heads up; I just know it worked for me doing a system restore and then running the house call.

 

[dcyrilc]

My wife's computer is virus-free again. :thumbsup: I used malwarebytes and installed it according to easy instructions here. How to remove XP Security Tool 2010, XP Defender Pro, and Vista Security Tool 2010 (Uninstall Guide)

I'm posting all the info here in case it happens again, I will know where to easily find it.

Thanks to everyone for the help.

Glad to hear you got it fixed.:thumbsup:

 

[MossRoad]

My wife's computer is virus-free again. :thumbsup: I used malwarebytes and installed it according to easy instructions here. How to remove XP Security Tool 2010, XP Defender Pro, and Vista Security Tool 2010 (Uninstall Guide)

I'm posting all the info here in case it happens again, I will know where to easily find it.

Thanks to everyone for the help.

Good for you! :thumbsup:

 

[budgie9]

I am the same as Mossroad, got a few pounds added due to people not watching their computers and what they are downloading then taking it along to those who don't care - other than to sell you a new computer.

I have been using AVG anti virus and Spybot for many years and can honestly say I have avioded all these nasties.
I have to ask if some of you guys don't actually know how to run your anti virus and other safegaurding programs.
Because as I see it, most never even look past the front screen of the program once it is installed. How about going through the preferences and checking out the Help once in a while, so you know and UNDERSTAND how the programs work. It can save you a lot of hassle in the long term.
I don't wish to start a fight here, but from my 27 years in the computer business I find most people don't even check for updates let alone understand how the programs work. They just expect it to protect them.

 

[radioman]

Those kind of stories make me sick. I have probably gained 20 pounds by eating all of the cookies and cakes(I won't take money) that I have been given for resurrecting PCs that were deemed incurable or broken by "professional" computer repair outfits. It is not that the computer is incurable. It is that they cannot cure it and make a profit. Big difference. They should be up front about that.

yeah- makes me sick too. When I hear my freinds buy a new pc since it was "infected" and they got a sticker shock from quotes from geek quad or simalar companies- they just upped and got a new pc, it kinds feels like a blow to me. I too can help people with pcs but they know I cant get back to them fast enough when thier pc craps out and they wanted it yesterday. Dunno what to tell them- it takes time to deinfect a pc or reload and install preventive measures for them.