Big trouble with new Diesel.

[davygp38]

I have no facts to back-up this. But go to a Cattle sale barn and count the Chev. Duromax trucks. Will not need more than one hand.
Talk to the drivers of these in the parking lot. injectors,carrier bearings,loose wheel lug nuts. then the rear ends coming apart as drivers are traveling down the road. Then ask them of the warranty insurance coverage. dismal.
Not mashing Chev. trucks but the gas seem OK it is the problems of long distance drivers are having with Diesel.
Just what do you do when a load of cows are sitting beside the road awaiting for a tow truck. Knowing the load is going to be carried by some one else and they will get the money.
ken

In my case, I only drive 3-5k miles a year with a truck. I tow maybe 600 miles a year. When I do tow, I pull an average of 15k-20k GTW. I also haul a lot of fire wood, and Stone. There was no doubt I needed a bigger truck. I priced out every truck on the market, both new, and used. For my needs, it did not make any economic sense to buy a new truck of any brand. I wanted a late model extended cab Dually loaded. I found this truck, which fit the bill perfectly. Out of the three brands, I found that for the years 2005-2009, the Duramax-Allison combo were the higher rated engine tranny combo. The Ford was higher rated for chassis durability, the Dodge was behind both. For the right price, and mileage, I would have bought either a Ford, or the Chevy/GMC. I still think $25500 is a good price for this fully loaded 56K mile truck. If the salesman had not reneged on the warranty, we would not be having this problem. If I had not subsequently had oil leaks, and Vibration issues, I might have been open to a compromise on the warranty. I think most people would agree that any late model vehical reasonably maintained, with 56k miles on it should be able to make it to 100k miles. I will let everyone know what the out come is when I meet with the General Manager this week.

 

[Ken]

In my case, I only drive 3-5k miles a year with a truck. I tow maybe 600 miles a year. When I do tow, I pull an average of 15k-20k GTW. I also haul a lot of fire wood, and Stone. There was no doubt I needed a bigger truck. I priced out every truck on the market, both new, and used. For my needs, it did not make any economic sense to buy a new truck of any brand. I wanted a late model extended cab Dually loaded. I found this truck, which fit the bill perfectly. Out of the three brands, I found that for the years 2005-2009, the Duramax-Allison combo were the higher rated engine tranny combo. The Ford was higher rated for chassis durability, the Dodge was behind both. For the right price, and mileage, I would have bought either a Ford, or the Chevy/GMC. I still think $25500 is a good price for this fully loaded 56K mile truck. If the salesman had not reneged on the warranty, we would not be having this problem. If I had not subsequently had oil leaks, and Vibration issues, I might have been open to a compromise on the warranty. I think most people would agree that any late model vehical reasonably maintained, with 56k miles on it should be able to make it to 100k miles. I will let everyone know what the out come is when I meet with the General Manager this week.

I wasn't discouraging you for the purchase but hope for the best with the warrenty. I would check with the State Insurance Dept. see what they say about your problem. This state loves to get a insurance problem the issuer will quickly settle to get them off the back.
ken

 

[davygp38]

I wasn't discouraging you for the purchase but hope for the best with the warranty. I would check with the State Insurance Dept. see what they say about your problem. This state loves to get a insurance problem the issuer will quickly settle to get them off the back.
ken

I have to say, that the feedback I have gotten has been helpful. I come from a Ford family, and I have not stopped getting comments from my dad, and my uncles, about how I should have gotten a Ford. If I have to start over with a different truck, it will probably be a Ford. Even my wife(who doesn't drive,)is ragging on me to get a Ford. I still feel the truck should work for me if I can get the extended warranty fixed.

 

[timswi]

I have to say, that the feedback I have gotten has been helpful. I come from a Ford family, and I have not stopped getting comments from my dad, and my uncles, about how I should have gotten a Ford. If I have to start over with a different truck, it will probably be a Ford. Even my wife(who doesn't drive,)is ragging on me to get a Ford. I still feel the truck should work for me if I can get the extended warranty fixed.

This is certainly not a reflection on GM...I know plenty of people with late model DMAX's and they are thrilled with them...Just a case of slightly bad luck..Could happen with any brand.

 

[Diamondpilot]

Tranny lines are a know Allison issue. Its been this way since GM put them in trucks. It will leak again unless you do a good aftermarket conversion to the lines.

Vibration could be anything but my Dmax and my neighbors both had bad carrier bearings.

Rear axle seals are common also. I never had this issue in the 9 months I had mine and my neighbor has also been luck in his 80,000 miles but I know guys who have done 2 sets now.

Sorry for all your troubles.

Like others said its a deal that the selling could not finish. You should be able to walk if he can not get it done.

Long story short, welcome to buying a used truck.

Chris

 

[PoorMansCat]

be wary of the dealer if all they want to do is credit back the cost of the warranty...

 

[JB4310]

I bought the truck as a cab and chassis no bed on it. Although it is possible that something might have happened at the body installers shop. Even if there was no problem with the truck, we had a deal on the warranty. There was no mention of a waiting period on the warranty, in fact he had me go out and verify the mileage with him, because that was the effective mileage of the warranty.

I'm not a GM man and actually know no one who owns a Duramax. Still I tried to be nice telling you it should be a good truck. I thought the price was way to high but others said it was fair.

As far as warranty goes, if that truck was originally sold as a chassis cab, then it's in the VIN and the warranty company would have that spit back out of the system as a commercial vehicle. If it was sold/ built as a pick up then the only reason they would question it's use is the dealer must of told them about the flat bed and GN.

I told You I had the same situation with my ram 3500 CC, the salesman did something that allowed them to take my money for the extended warranty.
I knew from the beginning that someday it might be a problem if I had a claim, and was taking a chance.
What I'm going to do is pull into another dealer before this extended warranty is expired, for warranty work and they will check the system and find out if this truck is truly covered. If it wasn't then I would expect they would have to refund me the money I payed for it????

Not sure but I think they would have to refund me the cost if it was never really covered.

As far as brand war goes, I met a Hotshot trucker that runs a 2007 Ram 3500 pick up (still had the 5.9) with a goose neck, reserve 50 gallon tank in the bed. Hauling this giant car carrier 5 or 6 car. Over 30,000 GVW, CDL, med card, logs the works. basically an over the road trucker.

He hauls cars for export, to ports in NY and NJ. He said the only trucks he sees doing what he's doing are Cummins powered Dodge's, which has been my observation as well.


JB

 

[TroySD]

The 2007 Chevy's should have a 5 year 100k mile power train warranty that is transferable to the second owner for no charge. I sold Ford's and GMC's for 5 years from 2004 to 2009 and was both a sales consultant and a finance manager. Just because its a CC does not mean it is a commercial vehicle. The registration and use of the vehicle deems it commercial. However, the issuing company has final say, not the dealership. Generally speaking the sales man doesn't have a lot to do with the warranty. The finance and insurance manager as well as the General Manager is the person you need to be dealing with. In a case like this, I have seen dealerships (of good report) 'unwind' a deal and find you a different truck.

The warranty you purchased should have covered above and beyond General Motor's powertrain warranty. (internally lubricated part of engine, transmission, and drive lines)

If we really want to talk about bad diesels lets talk about the 6.0L from Ford. You aren't going to be seeing any reliability there. The dealer I worked at was the regional center for the "lemon" buybacks that Ford had in the region. I can't begin to tell you how many 6.0L's that we had that were overhauled, fixed, and then resold at auction. (Noted at auction, they were MFG Buyback, and had to be titled, and disclosed for resale). I can't say the 6.4L was any better due to the fact that it was replaced by the 6.7L shortly after debuting.

Work closely with the General Manager, Finance Manager, and Service Department manager. You salesman will be of little help, due to the fact he has little to no pull. However, he is generally paid on commission and should be doing everything he can to keep you happy with your new truck. If you bring it back he loses his money!

Good Luck

 

[hawkeye08]

My advice, try to stay calm, but be firm. You're just trying to get what you paid for and agreed to.

 

[sandman2234]

This is certainly not a reflection on GM...I know plenty of people with late model DMAX's and they are thrilled with them...Just a case of slightly bad luck..Could happen with any brand.

Funny, I know a couple of people, and have talked to others while out on the road, that had 6.0 Ford diesels that croaked and they went to the DuraMax because Ford wouldn't/didn't do anything about it. One guy chunked a 6.0 and Ford didn't want it back as a trade in, so he took it to Chevy and traded it in. Not sure what they did about the motor, because it was still under warranty. He was tired of spending his vacation times in a Ford shop while they bubblegumed a problem. With that said, and since I have 4 chevys here, I am seriously trying to buy a Ford (used, 2000 model with a diesel) just to have something to pull my tractor with, so I may be a brand basher crossover, lol.
David from jax