Livid: oil drain plug fell outta my Tundra

[Soundguy]

Having been in the vehicle/equipment repair business for 25+ years.....

Every situation is different, if the mistake/situation was an honest one, I would give them another chance and have on numerous occasions. If the situation arose from incompitence or neglidgence, then they will lay in the bed they made.

methinks your criteria are overly vauge.. or rather yet.. subjective.

'honest' and 'negligent' can overlap, neither has to be mutually exclusive.

IE.. and honest mistake can be a sign of negligence.

IE.. I honestly neglected to check part 'B' before I let it leave the shop.. it slipped my mind.

NNegligence does not have to have malice attached.. it just has to 'happen'.

that said.. I don't automatically ditch every retailer I've ever had a problem with... most notably restaurants.

if the organization at fault attempts to make it right.. that weighs heavilly onmy decision to patronize. As does the particulars of the issue. If it is clearly a staffing issue.. those tend to correct themselves quickly. If it is instead a company policy issue.. those on the other hand tend to be the ones you walk away from, .. IE.. those are the 'bad experiences' that usually generate usefull 'experience' when choosing the next organization to do business with..

soundguy

 

[deerefan]

methinks your criteria are overly vauge.. or rather yet.. subjective.

'honest' and 'negligent' can overlap, neither has to be mutually exclusive.

IE.. and honest mistake can be a sign of negligence.

IE.. I honestly neglected to check part 'B' before I let it leave the shop.. it slipped my mind.

NNegligence does not have to have malice attached.. it just has to 'happen'.

that said.. I don't automatically ditch every retailer I've ever had a problem with... most notably restaurants.

if the organization at fault attempts to make it right.. that weighs heavilly onmy decision to patronize. As does the particulars of the issue. If it is clearly a staffing issue.. those tend to correct themselves quickly. If it is instead a company policy issue.. those on the other hand tend to be the ones you walk away from, .. IE.. those are the 'bad experiences' that usually generate usefull 'experience' when choosing the next organization to do business with..

soundguy

Well said...falls in line with my way of thinking.