A little rant

[two_bit_score]

I agree there is really no use in contacting the owner, unless you know them personally.

Sorry to hear you got the rug pulled out from under your deal, twice.

I've never made a living in sales but it seems to me that there are a lot of missed opportunities. But, I also think salesmen get worked over by customers a lot too.

How many times have you heard about somebody backing out if a deal, trying to pull something to get a freebie, just being a down right pain to work with, complaining about everything (remember somebody on here wanting to get support for taking his tractor back because the steering wheel emblem didn't stay in the same position after being turned a few times) etc?

I know, it goes with the job.

Bottom line is, when you do find somebody who is good to deal with then stick with them.

Everybody in business is not worth doing business with.

 

[slowzuki]

Friend of mine ended up buying a Cat 303.5 and trailer package together from Cat, financed via Cat. Had better luck dealing with them and the price was competitive. He also had priced the same thing via JD and Volvo but he didn't like the Deere unit as well, and the Volvo dealer doesn't normally do mini's.

 

[ultrarunner]

A little off topic...

Sometimes the most difficult customer/sale leads to future business.

Seen it happen many times... especially with immigrant families.

Not uncommon for every nickle and dime to be hashed out... it can be cultural.

Once you make that first satisfactory sale... future sales to family and friends can materialize.

My Grandfather became very good friends with a Chinese Business man that opened and was very successful in the restaurant business... that first sale years ago took more than a day...

After that, a respect developed and he recommended my grandfather to friends and employees... we always knew because they would they were sent by him...

I think it is called earning my business.

 

[MossRoad]

Not informing the owner is like not telling your neighbor their house is on fire.

 

[two_bit_score]

Not informing the owner is like not telling your neighbor their house is on fire.

Not even remotely. Unless you know them personally.

 

[Combustix]

I would not right a letter I would make an appointment to see the owner or GM. I would sit down an explain why he lost my business. I am sure he would be appreciative. Having been in charge of 1000 employees you will never here of issues such as this. We would here about letters weeks later but at that point was a mute issue. Those that came in directly had their issues handled then and there

 

[Taylortractornut]

Id talk to the manager/ owner. Ive had salesmen sell units out from under me before with out the managers knowing. I bought truck one time because It had air brakes that was the sole reason I wanted it. They had 2 trucks on the lot one with Lucas hydraulic brakes. I wont have them.


I get the info go get m money I have driven the truck and paid 500 down for them to hold it. I get there that weekend and I was doing the pre trip and saw it had Lucas brakes on it. I get the sales man and he told me a man offered a 1000 dollars more even though I had already put a down payment on it. He had put my truck on the reserve lot. I busted up in the owners office and aked him what kinda cut rate operation he had goin. He got the salesman i nthere and made it right, also he kocked off 900 on the price cuttin the salesmans commison.

 

[Robert_in_NY]

Thanks for the advice, I am going to talk to the owner the next time I go by the area and let them know but I would be surprised if they did anything. I have had mixed results, one time I complained about an issue on a different board and the owner of the dealership saw the post and took the steps required to resolve the problem. The people who got in trouble didn't help themselves though as they printed a copy of the complaint on the message board and sent it along with the baler. The owner had wrote on it when he faxed it to the manager asking what was going on with the customer (me) so I know if the owner didn't see the post then I would probably still be waiting for my baler to be delivered :laughing:

The other problem occured at the NH dealer, I would refer friends to the dealership who were wanting to buy new tractors. If they ran into the salesman I dealt with they bought a tractor. If they met the store manager they came back to me swearing about their terrible experience. I contacted the store owner and all that did was get me in trouble with the store manager (who is the the owners BIL). I tried to help them out by referring friends and family to them but I quit after that and now have nothing to do with that dealership at all. The store manager likes to tell people their stupid if they want a tractor he doesn't think they need. I have heard him go off on potential customers who insisted they wanted a particular tractor for a particular job and he would flat out tell them he wouldn't sell them one in an arrogant and rude manner.

The best dealer around this area is a small dealer who deals with Kioti now but use to sell Valtra and Agco. They go out of their way to help you even if you tell them your just thinking about a possible purchase. Its a family run business and its just a great place to go to so I try to buy as many implements from them as possible as well as ATV's and accessories. They have store hours that actually work for everyone and are open seven days a week during their busiest times just so their customers can keep going if they need a part or want a new atv/snowmobile/utv or tractor.

 

[Fixemall]

Sounds like you had a Lamb and Webster rodeo

 

[MossRoad]

Not even remotely. Unless you know them personally.

So let's discuss that.

Why wouldn't you talk to the owner?