Sears Tools That Suck On The Price

chopped · Feb 23, 2012

Yes I fully understand that.Thats not the part in question. This is my latest email to sears and awaiting their responce.
Thanks for the responce, I will enclose the two links to the same saw.The saw that it appears that 'someone' (Ponder rosa)? Is selling with your name on it for $199.95 and can be bought for $9.99 Even the picture seems to be the same on this product.
Sears: Online department store featuring appliances, tools, fitness equipment and more

3" Variable Speed Air Cutter

In the original I stated the product name with sears stock number and they responded with this email responce .

Dear Valued Customer,

Thank you for contacting Sears.com regarding the price of Cut off Saw.

Please accept our apology for the inconvenience caused to you.

I apologize, I have not been able to locate the same item with the information that you have provided, and wanted to ask you for some additional information. Please provide us the item # to assist you further.

We are here to assist you with your needs. As soon as we receive your response, we will continue our search.

We want you to be happy. Take our survey to tell us how we're doing.

So ill wait now. I wonder if the other TBN member got a responce for his email?

Also My review has been removed.

WM75Guy · Feb 23, 2012

More bad news for Sears.

Sears plans to spin off Hometown, Outlet stores | Business | Dallas Business, Texas Busi...

Gale Hawkins · Feb 23, 2012

repowell said:
More bad news for Sears.

Sears plans to spin off Hometown, Outlet stores | Business | Dallas Business, Texas Busi...

Thanks. Now I know why several years ago a Hometown popped up in an old Sears location.

Lowes has sinced opened up right behind them and I see next to no traffic at Hometown.

It will be interested to see if Sears will be gone in 12 months based on current trend as I understand the article.

sixdogs · Feb 23, 2012

Last month a read a news article on 10 brand names not expected to survive the year and Sears was one of them.

murphy1244 · Feb 23, 2012

rsewill said:
Thanks for filling in that gap in my memory. But where did he work? Selling tools? Or designing them? Makes a difference to me but clearly not to the court.

If you knew that why the h3ll do you ask me. If it upset you so much why did you buy one . quit your complaining and grow some.

timswi · Feb 23, 2012

Gale Hawkins said:
Good question.

I think is is mainly because Sears is doing a worse job of what it is known for and Harbor Freight are doing a better job of what they are know for.

As in another post Sears has moved to the low rent retail spaces by default all over the USA. Trying to be stock brokers and insurance agents just did not work out for them.

Harbor Freight has a clear focus.

Sears has NO focus that is clear to me.

Can anyone think of one POSITIVE thing that Sears does well today?

Not really...My dad made me go to Sears every pay day and buy at least one tool..Most of them I still have..They have been great on the returns except for that one period of time that they gave a rebuild kit for bad ratchets..That was a really bad idea.

Kobalt tools really don't look bad, just don't really know what the life is as I only have a few Kobalts bought under duress. So far so good on those.

JRTJH · Feb 23, 2012

chopped said:
Yes I fully understand that.Thats not the part in question. This is my latest email to sears and awaiting their responce.
Thanks for the responce, I will enclose the two links to the same saw.The saw that it appears that 'someone' (Ponder rosa)? Is selling with your name on it for $199.95 and can be bought for $9.99 Even the picture seems to be the same on this product.
Sears: Online department store featuring appliances, tools, fitness equipment and more

3" Variable Speed Air Cutter

In the original I stated the product name with sears stock number and they responded with this email responce .

Dear Valued Customer,

Thank you for contacting Sears.com regarding the price of Cut off Saw.

Please accept our apology for the inconvenience caused to you.

I apologize, I have not been able to locate the same item with the information that you have provided, and wanted to ask you for some additional information. Please provide us the item # to assist you further.

We are here to assist you with your needs. As soon as we receive your response, we will continue our search.

We want you to be happy. Take our survey to tell us how we're doing.

So ill wait now. I wonder if the other TBN member got a responce for his email?

Also My review has been removed.

To answer your question, no I have not received anything from Sears. As I said I'd do, I sent the following to Sears today. I plan to give them 48 hours to respond, and if I don't hear from them, I'm calling their corporate offices to talk to someone about it. Why am I so "insistent" about this? Why don't I just let it alone? Its just damned wrong and I don't think a big corporation should look the other way when one of their contractors is taking advantage of customers like this "reseller" is doing. It's just wrong and I think somebody needs to stand up and say it's wrong... So now I'll get off my soapbox

Here's what I sent Sears today:

I contacted you by this website on Saturday, Feb 18, and have not received any response by you, so I am sending a second comment hoping that I get your attention to a problem that I believe to be inappropriate, if not illegal.

A merchant on your "marketplace" appears to be resellling harbor freight tools on your website. In some instances, he has marked the price up 20 times the HF price. One example of this is at the following weblinks, one of which is on your marketplace and one that is on the harbor freight site:

Sears: Online department store featuring appliances, tools, fitness equipment and more

3" Variable Speed Air Cutter

As you can clearly see, these two tools appear to be identical and the description, a "word for word" copy appears to be cut and pasted from the HF website.

I can provide you with at least 5 additional tools that have been placed on your website by this "reseller" from the harbor freight site.

I would definitely appreciate your attention to this matter and would like to know what your action to remedy the situation will be.

Thank you sincerely,

chopped · Feb 24, 2012

Thanks for the update. I have responded to their email to me and gave them the requested links to both saw ads , But still no responce. Good luck with Corporate, as the 'phone' people cant help at all either.

JDgreen227 · Feb 24, 2012

Have been buying Craftsman hand tools since 1968, aqnd have never had any problem with getting a replacement for any of them, but as I take really good care of mine and use them for the purpose intended I rarely have to get a replacment. I did have a set of USA made wood chisels I purchased back about 1985 that had been sharpened so many times they didn't cut well, I probably paid about $15 for the set of 4 when new. They told me they had never seen wood chisels like mine, but were happy to give me a set of new ones and the individual prices were close to $45 for the set. And yes, the replacments were all USA made. I aso had several Craftsman plastic handled 2 inch putty knives that needed replacement and they no longer offer those in the Craftsman brand, but they gave me new ones that were as good or better quality and wrote on the receipt "free replacmement". So if I need a replacment they will give me one.

Back about 1989 when Sears had Surplus Stores, I purchased a pair of lightweight wood handled posthole diggers that were labeled Craftsman for about $8 each. Last year the handles on one finally broke, and the digging end of the other pair had been bent so many times it flexed back and forth. Took these back to Sears, who has a lifetime warranty on yard tools (Craftsman) and of course they no longer sell wood handed PHD. So they gave me two brand new True Temper fiberglass handled PHD's, regular price $40 each, in exchange. I have NEVER had any problem getting tools replaced at Sears. If I return something they don't have in stock, they express mail me the replacement.

There are a lot of comments here saying Sears no longer sells quality tools, appliances, etc. In many cases, probably not. The cheapening of consumer goods seems to be commonplace today. Wife and I purchased a new GE chest freezer and GE side by side fridge back in 1993. The freezer lasted until early last year, and the fridge was still working fine when I replaced it last fall. Purchased Kenmore brand to replace both, we probably will get ten years out of these new ones if we are lucky.

Gale Hawkins · Feb 24, 2012

JDgreen227 said:
Have been buying Craftsman hand tools since 1968, aqnd have never had any problem with getting a replacement for any of them, but as I take really good care of mine and use them for the purpose intended I rarely have to get a replacment. I did have a set of USA made wood chisels I purchased back about 1985 that had been sharpened so many times they didn't cut well, I probably paid about $15 for the set of 4 when new. They told me they had never seen wood chisels like mine, but were happy to give me a set of new ones and the individual prices were close to $45 for the set. And yes, the replacments were all USA made. I aso had several Craftsman plastic handled 2 inch putty knives that needed replacement and they no longer offer those in the Craftsman brand, but they gave me new ones that were as good or better quality and wrote on the receipt "free replacmement". So if I need a replacment they will give me one.

Back about 1989 when Sears had Surplus Stores, I purchased a pair of lightweight wood handled posthole diggers that were labeled Craftsman for about $8 each. Last year the handles on one finally broke, and the digging end of the other pair had been bent so many times it flexed back and forth. Took these back to Sears, who has a lifetime warranty on yard tools (Craftsman) and of course they no longer sell wood handed PHD. So they gave me two brand new True Temper fiberglass handled PHD's, regular price $40 each, in exchange. I have NEVER had any problem getting tools replaced at Sears. If I return something they don't have in stock, they express mail me the replacement.

There are a lot of comments here saying Sears no longer sells quality tools, appliances, etc. In many cases, probably not. The cheapening of consumer goods seems to be commonplace today. Wife and I purchased a new GE chest freezer and GE side by side fridge back in 1993. The freezer lasted until early last year, and the fridge was still working fine when I replaced it last fall. Purchased Kenmore brand to replace both, we probably will get ten years out of these new ones if we are lucky.

So we now know who is driving Sears bankrupt.