Dingo Man,
You are lucky to have gotten past Connie. I too have dealt with her and decided i was not going to anymore since speaking with her is futile at best.
I was not able to get anyone to answer the phone one day when i wanted to speak to Kioti HQ and decided to call back and punch the button for DEALER service- and lo and behold i was IN! I spoke to one of the dealer rep guys and quickly established a relationship that helped me eventually resolve the DK-40 squeal in reverse issue which plagued many DK-40's over the past few years. Once in I never let go- I got a direct email address and patiently hammered on Kioti over about a 6 month or more time frame, allowing time in between emails for them to come up with a solution. They did, I applied it to my tractor and it is now completely resolved with many hours on the clock since.
Forget about a new tractor that will NEVER happen. they are making attempts to repair yours under warranty- which is their sole obligation while under warranty. No where does it say they will give anyone a new replacement tractor- and believe me they will not do it, not today, not tomorrow, not ever.
Forget Connie, deal respectfully as possible with your dealer, but don't take any c*^p or anything other than a fully complete repair. The fact you are getting a loaner tractor is amazing in itself these days.
Corporations have bulldogs like C*@^8e at their front desks and on the phone to keep the public at bay. Unfortunately they are fairly to very effective at doing just that.
BTW, Kioti corporate has told me on numerous occasions that they are not looking at nor do they care about web forums. They believe more incorrect information is out there on places like TBN than they can believe exists. These are the facts of the matter and speak further to their wanting to be isolated from the public and problems they might otherwise have to deal with. I'm only reporting the way they do things; I'm not saying I agree with it or support it. It would be great if we could all get along, customers (TBNers), dealers and corporate/manufacturers, but unfortunately that is NOT the way its setup and they would not make as much if it did work the way we'd like it to. Sure they might have more loyal customers in the long run and not keep having to recreate the wheel; but they're quagmired in their own stupidity and won't get their heads out anytime soon. So best we get what we can and feel lucky we get anything, after the 'deal' and they've taken our money. Not meant to be pessimistic, just realistic in today's no givebacks corporate culture.
