Gary Fowler
Super Star Member
- Joined
- Jun 23, 2008
- Messages
- 11,917
- Location
- Bismarck Arkansas
- Tractor
- 2009 Kubota RTV 900, 2009 Kubota B26 TLB & 2010 model LS P7010
You sound like another dealer trying to justify your charges. I dont know of any dealers around here that EAT the cost of pickup and delivery or anything else not covered under warranty as most charge at least $200 for that service. I agree that warranty coverage doesnt pay the dealers normal rate, but he should still make money with warranty work by keeping his mechanics busy. HE shouldnt loose money if he has competent mechanics and proper shop tools and equipment. And if you send in your tractor for repair, warranty or otherwise and it has 6" of mud all over it, they will charge you to clean it off, none that I know of do anything for free anymore. You and TractorTidy keep throwing out the Less than Ideal conditions, what are you calling less than ideal conditions, heck if they dont have an enclosed shop with concrete floor and heat then they should modernize their shop. None of them try to fix anything in the field anymore and charge you the pickup and return fees or the owner has to "eat the cost" of transporting it himself which isnt reimbursed by dealer or warranty regardless of where you buy it.Mr. Gary Fowler & Mike1369,
Sounds like you probably have never been in the position to have to do Warranty Work on a Tractor from a dealers standpoint, "ALL" manufactures have their set times allowed for repairs and only pay you for the allotted time they deem required for the repair, many times it is not sufficient time to do the repairs in less than ideal conditions and as a dealer you are fortunate to break even on repairs AND Warranty's do not pay for pickup and delivery of the tractor or cleaning time, dealers eat that cost too. Gary, one dealers sin doesn't make all Dealers guilty, that's no way to go about doing business. Mike1369, as you already know nothings free, so getting the cheapest price and the best service would be ideal but a bit unrealistic. If you do have an issue I don't see the dealer all the way from Indiana driving down to pick up your tractor and fix it, so they can afford to sell at a cheaper price, they plan on never seeing the Tractor again! TractorTidy's got it right here. Mike1369 congratulations on your purchase, the P7010C has been a great tractor and should serve you well for a long time!
The issue is now mute however A Man's Word still means a lot out here and you did break it with the original dealer according to your post, you should have at least asked him to match the deal or get really close to it.
You both have to be dealers to have the mentality that you do. Answer this for me, If I have a broken tractor and agree to install the parts myself rather than bring it in, do you charge the warranty for installation of the part, I would bet yes you do. Who's to know that you didnt install it.