Mahindra can't deliver my 5035 HST

[TSO]

even though my panties would be in a bunch about this if I was the OP ... deep down you have to accept that if they give you your deposit back, and you're ultimately not out any money, then they didn't do anything illegal. the idea that you could secure the tractor you wanted to be built, and then they reneg on the deal, however unsavory, is just a potential fact of life sometimes.

However, if I was Mahindra, and aware of the vast mediums that potential owners and customers can have to complain about issues, I would make an attempt to satisfy the potential customer. Even if it meant sacrificing a small portion of my profit margin.

And even if I was upset about it, I would still have a hard time not buying a 5035 if that was the tractor I wanted. Shoot, if I found the right deal on a 5035, I would have a difficult NOT trading up to it myself as it is ... that's a nice tractor.

 

[DavesTractor]

I'd bail on the deal. Tell Mahindra to refund all our money and then never go back to them. If the dealer carries another brand of tractor, see if he has one you want and then buy it from him as he seems to have been dealing in good faith. Otherwise, seek elsewhere.

Remind me what Mahindra did wrong in this case. Obviously the customer gets his money back if the deal does not go through, but "never go back to them" indicates that Mahindra was less than honorable in this case.

The customer knew the tractor was not on the lot and had to be ordered. At the same time, the distribution point shipped the last of these to dealers and by the time this dealer's order was submitted and received, there were none to be shipped. So they did a dealer search and found one. All real normal stuff. If the customer for some reason does not want a dealer trade (and as long as it is new, I do not see why he would not want it), then the deal is undone....but why does that make Mahindra bad?

I am wondering why some folks are taking the position that Mahindra was somehow taking advantage of the customer. If they could not find a 5035HST to fulfill the deal and could only offer a new Tier IV unit at a much higher price, then some sort of discount would have made sense from a customer satisfaction point of view. I get that. Interesting that the original poster has not returned.

 

[ultrarunner]

Interesting that the original poster has not returned.

Excellent Point and something to ponder.

A new member with one post and then nothing???

Anyone can write whatever they choose on the net for the most part.

 

[AchingBack]

Excellent Point and something to ponder.

A new member with one post and then nothing???

Anyone can write whatever they choose on the net for the most part.

Probably a horse of a different color. To the dismay of many, Mahindra has become a big player in the USA.

 

[bindian]

Remind me what Mahindra did wrong in this case. Obviously the customer gets his money back if the deal does not go through, but "never go back to them" indicates that Mahindra was less than honorable in this case.

The customer knew the tractor was not on the lot and had to be ordered. At the same time, the distribution point shipped the last of these to dealers and by the time this dealer's order was submitted and received, there were none to be shipped. So they did a dealer search and found one. All real normal stuff. If the customer for some reason does not want a dealer trade (and as long as it is new, I do not see why he would not want it), then the deal is undone....but why does that make Mahindra bad?

I am wondering why some folks are taking the position that Mahindra was somehow taking advantage of the customer. If they could not find a 5035HST to fulfill the deal and could only offer a new Tier IV unit at a much higher price, then some sort of discount would have made sense from a customer satisfaction point of view. I get that. Interesting that the original poster has not returned.

Dave,
Your last sentence says it all.
hugs, Brandi

 

[TomSeller]

Most all "contracts" have an "out clause" (cancellation) for both parties governing what happens in the event the deal can not be satisfied. It is as much of a valid outcome of the contract as delivering the tractor.

 

[maxmah3621]

Hi everyone, My first post on this forum and unfortunately it is not a happy one. I ordered a 5035 HST from my local dealer and gave a substantial deposit on October 21 and was told to expect delivery late November or early December. The order was placed with Mahindra and my dealer was notified that there were no units in stock but there were units en route to the warehouse so the tractor would be built and shipped as soon as it arrived. My dealer just recently returned from the dealer meeting and has learned that Mahindra is no longer able to provide the tractor that was ordered and that if I want a tractor it will cost an additional $3500. I guess the new tractors have additional pollution controls and this is why there is a price increase. I am a little upset now that I have waited a month and Mahindra has just decided to let me know that my tractor is not available unless I want to shell out for the new model. I must say that my dealer has gone out of their way to find another new unit within a reasonable distance without much luck and is very upset as well because now they will probably lose the sale. I think Mahindra should at least try to meet me in the middle and split the extra charge since the order has been in the system for a month now but their attitude is give us $3500 more or too bad. This doesn't sit well with me and I think I will just start looking at other brands now. If this is how they treat potential customers I don't think I want to find out how customers are treated once they have your money.

Cheers

Hey bud I must tell you that Mahindra did in fact run out of the 5035 HST models, They sold way more 5035's than they could have ever imagined this year. I ran into the same problem a month ago as well I was able to get another one from another dealer in my area, but did cause some delay, I must say it was very disappointing in the fact we were unable to get one. Mahindra has come out with their new tier 4 versions and that is the one you would get if you did decide to wait to get it. I will say the new Mahindra 3550 is a very impressive tractor and runs a runs and operates as well if not better than the tier 3 version. The crumby part of the whole situation is the addition cost that the tier 4 requires due to government requirements. trust me Mahindra does not want to have to raise prices one bit but due to the new emissions they were forced to find a better solution to the new requirements. The new tier 4 compliant Mahindra engine is AMAZING, no DPF filters more power and better fuel efficiency. You will be pleasantly surprised with the changes. I promise it worth the wait. I realize the there is the cost issue, but I can almost bet your dealer wishes he could do more to help. But at the same time should have known of the avaiblilty of the that tractor.
In closing I realize I have rambled and possibly gone back and forth on what I said but I will say this its worth the weight. and also I would take a look at that PST trans as well its awesome!!

 

[LindenBruce]

So the new Tier 4 5035 version tractor is using what? Common rail fuel injection with computer controls? Which means O2 sensors? Any catalytic convertors? B.

 

[2Buckslake]

Just a few thoughts about the new tier 4 engines. I work for a JD engine distributor, and have personally seen some of the new tier 4 engines. You would be money ahead to find a pre 4 model. The engine controls are a technicians nightmare, kinda like O'bamacare! LOL! The increased cost is substantial, too. I have seen several versions, some with Urea injection, some with catalysts, the final to be equipped??? Manufacturers are behind the eightball with all the new emission regulations that big brother is imposing on everyone, which is going to cost everyone.

 

[LindenBruce]

Well, it's not like the manufacturers didn't know it was coming. They have had years to get designs done and engines tooled up. Computer controls are a fact of life for emissions controls today. If done right the systems should provide many many years of trouble free service. But, what type of diagnostics are these computer controlled Tier 4 tractors using? Is it going to be like automotive mandated uniform OBD trouble codes? Will you be able to use electronic code readers and scanners to trouble shoot problems? Or is it going to be like the late 70's and early 80's where each manufacture used their own unique trouble shooting systems and language? Who has the answers? I have no clue and just asking. B.