Warranty (or dealer) problems?

   / Warranty (or dealer) problems? #1  

krazsk

Silver Member
Joined
Oct 28, 2009
Messages
200
Tractor
Bobcat CT225, McCormick X10.50H
I had the fuse blow for the air conditioning. I replaced it twice and it immediately blew again, within seconds of turning the fan on high, so the fuse blew 3 times. I took the tractor in to the dealer that sold it to me, when I dropped it off, I said that I expected this to be a warranty item, it was well within the warranty period. The technician worked on it, (they said for 8 hours) and couldn't find any problem. I picked up the tractor and haven't had any problems since. I got a bill from the dealer for $525. He said it wasn't warranty because he didn't replace any parts, that was for the technicians time. I refused to pay the bill, my opinion of 2 year bumper to bumper means I shouldn't have to write a check. Am I nuts? Ok, I probably am nuts, but am I wrong on this? Do any of you non dealers think I should pay it? Any dealers have an opinion? Thanks for any comments. The fuse hasn't blown since, but I haven't run the a/c either.
 
   / Warranty (or dealer) problems? #2  
I would run the a/c on high. IF the fuse blows, don't pay the bill because the dealer didn't fix it. If the fuse doesn't blow argue with him about paying a bill on a warranty item. Re-read your warranty and go to head office if necessary.
 
   / Warranty (or dealer) problems? #3  
Why the heck would he take 8 hours to say that circuit tested okay? I could train someone on DC circuit testing and they could still do it faster
 
   / Warranty (or dealer) problems? #4  
Why the heck would he take 8 hours to say that circuit tested okay? I could train someone on DC circuit testing and they could still do it faster
seven hours and fourty-five minutes of 'dogging it' and fifteen minutes to test the circuit and screw the customer for 8 hours.
 
   / Warranty (or dealer) problems? #5  
Why the heck would he take 8 hours to say that circuit tested okay? I could train someone on DC circuit testing and they could still do it faster

My thoughts exactly! I cant figure how someone could get 8 hours into it.
 
   / Warranty (or dealer) problems? #6  
He said it wasn't warranty because he didn't replace any parts,??

What about the blown Fuse???? Right there is your part.
 
   / Warranty (or dealer) problems?
  • Thread Starter
#7  
Yeah Murphy, that's what I wrote in the letter, but it just doesn't make any sense that I have to pay for technicians time under warranty if he cannot fix or find the problem. This is actually McCormick that I am dealing with (red Kioti). But i am looking for opinions here. I called the head of Warranties at Mccormickusa and asked for a copy of the warranty. He was pretty evasive, but then finally said he'd email it to me. He said there was no warranty information online. I guess I hope there is no warranty issues for the next 2 years. Then I will just have a red colored DK50 Kioti and I can get service at the Kioti dealer ( or the Bobcat dealer). I certainly don't need the McCormick dealer even now if they won't warranty anything.
 
   / Warranty (or dealer) problems? #8  
You don't always need old parts for warrant work, but he should of called McCormick before turning the warrant papers in.
 
   / Warranty (or dealer) problems? #9  
Either you got a Warranty or not! You paid for this you should NOT have to pay again. Don't back down on this.
 
   / Warranty (or dealer) problems? #10  
My ck 35 started started to drip hydro fluid from the hst at 48 hours. Brought it back to the dealer I bought it from in Morris il. He is now a kubota dealer. He looked at it and stated tractor needs to be split. He offered to trailer it 2 hours south to an existing Kioti dealer (nice gesture). The dealer split tractor, replaced a seal or two and reassembled. It still leaked, they split it again, called Kioti about some differences from what the manual showed (their apparently is two schematics for the ck35). They repaired it again and said it was ready. I drove the 125 miles, picked it up, thanked them and returned home. After one hour of cutting some grass, I noticed it dripping again. Called them on Monday and said I'll be bringing it back. After 10 days I called them, still hadn't looked at it. I also called Kioti. I was worried about an internal problem, and it doing it again. I inquired about a trade in, possibly having Kioti assist, since it was only 7 months old. The numbers didn't work (over 8k to upgrade to a dk40 hst). When I called dealer back, they still hadn't looked at tractor, "I thought you were trading it in", I said NO, just repair it and I'll pick it up. Then it got interesting (to say the least), after not hearing from them, I called back in 7 days, service manager wasn't in, left message to call me. No call back. 2 days later I called again, talked to manager, who stated "we can't get it to leak, it's not Leaking, we have nothing to test it with" ( because I took my TNT off the 3 pt, lol). He said pick it up. I drove the 125 miles (again) and arrived at dealer. I looked under tractor and saw the drips of hydro fluid resting on the bottom of the case. I snapped a couple pics and loaded tractor ( it was obvious they were not going to fix the tractor). I showed the pic to the manager, he shrugged his shoulders and pointed to the mechanic area. I asked for a receipt (to see, show what was done). He said "I'll have to charge you for it". REALLY, I said I need something to show what you did or didn't do. He started at $30 but got it down to $5.xx for shop supplies. The receipt says. "We couldn't test tractor because customer removed equipment to test with". I returned tractor exactly the way I bought it new. And, what about the drips!
I hauled tractor back northeast to a dealer in Lowell in. I showed service manager my reciepts and what the problem was. He chuckled at the receipt, knowing the tractor has at least 3 test ports for the hydraulics. He said it will be a little bit as they were backed up a bit.
They repaired and replaced the hst and said it was ready. Just from talking to him, I think they took a bath on the repair. Before picking tractor up, I called the the sales dept., we were able to come to a deal on a new dk40 hst.
After 7 months, I had a tractor again. It started at the end of July and ended in Febuary.
That's my dealer Experiance so far in a nutshell. I can't believe the one south of me is still a Kioti dealer (doesn't say much for Kioti corp).
 

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