Bought a new 2016 Camry XSE.....had an argument with the finance manager

   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #1  

RollingsFarms

Veteran Member
Joined
Mar 26, 2007
Messages
2,298
Location
South Carolina
Tractor
Few John Deere's and one Ford 3600 diesel.
I decided to buy my mom a new car today, 2016 Toyota Camry XSE. I wanted her to look at other brands but she was dead set on another Camry and I wanted her to have nicer features since her 2013 Camry L is pretty plain. The car stickered for $27,xxx and they had LE's on the lot for about $300 below that price and a few were HIGHER. I don't see why you'd pay close to or more for a lower level LE when you can get basically a loaded XSE. I got $13,000 trade for her 2013 Camry which I thought was good seeing as how we only paid $19xxx for it. It only had 18,000 miles and they offered me $10k at first and I said no dice and stood firm. I ended up talking them down $2500 on the new car and they gave me $13000 for my trade. I knew they'd try some funny math and hide the numbers somewhere so I was prepared to look for that in the finance office. More on that in a min.

This new Camry is head and shoulders above the 2013 she had. It has XM, heated leather/suede seats, sport tuned suspension, basically everything the XLE has minus a sunroof and full leather seats. She liked white so that's the color I got and for a 71 year old woman it looks like a sporty ride. It has some sweet 18 inch wheels on it too.

So, now on to the argument with the finance manager who almost blew the sale. I bought from the same salesman I dealt with on her previous car. Guy is a straight shooter and goes above and beyond what most salesman do. He's great to deal with. Where this dealership falls apart is their finance managers. If they'd allow the customer to deal directly with the salesman and only the salesman then they'd have something. Most car dealers need to heed this suggestion because every finance manager I've met has the people skills of a government official. He tries to sell me GAP insurance, I tell him I have too much equity in the car and don't want it. He goes on and on about how much the car will depreciate and what if a deer hit it and totaled it. I said "well I thought Camry's held their value better than that, maybe I need to go buy something else." He was dumfounded and then proceeded to tell me if I was his accountant that he'd fire me because I didn't understand depreciation.lol I said I own a farm and an electrical company, I depreciate equipment on a 5 year basis, I've done ok for myself this far.lol Then he tries to sell me some maintenance plan that's pre-paid for $899. The math didn't work at all but I couldn't make him understand that. He said each service (after my free ones) would run me $80. My mom MIGHT have her car serviced twice a year since she doesn't drive but 10,000 miles a year. If I bought the service plan it came out to $89 a service but in his own words I'd be paying $80 if I didn't have it. See where the math is bad? All I know is I'm smart enough to know finance managers don't sell you anything that benefits YOU more than THEM. That's what I tried explaining to him but he just thought I was an idiot when it came to money. I was so close to walking out but I knew my mom wanted this car.

So, we start singing papers and guess what I find in the paperwork as I'm looking it over? Yep, the $899 service I said I didn't want. I was getting mad now, I pointed it out to him and he tried to makeout like I said I wanted it. I said, are you really going to be the one that blows this sale when you're at the home stretch, all over $899? He begrudgingly took it off and printed out new paperwork that I looked over again. I really hope I get a survey from Toyota because I'm going to burn this guy a new one on it. I love the car and I'm glad my mom is happy but this is exactly why car dealerships have the reputation they do.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #2  
That is exactly why I call salesmen vultures.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#3  
That is exactly why I call salesmen vultures.

The salesman couldn't have been better, it's the finance managers that have absolutely zero people skills.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #4  
The salesman couldn't have been better, it's the finance managers that have absolutely zero people skills.
Finance managers are supposed to flog extras that you don't need. They are not supposed to write the stuff into the contract after you've already declined it. Your guy is a weasel/snake and is not to be trusted.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#5  
Finance managers are supposed to flog extras that you don't need. They are not supposed to write the stuff into the contract after you've already declined it. Your guy is a weasel/snake and is not to be trusted.

I understand trying to upsell me on things but calling me an idiot basically because I declined it and gave reasons why just made me want to punch the guy. Then what really made me mad was after I declined it, I found it in the contract.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #6  
I know we aren't supposed to mention dealer names, but where do you live in SC? I'm going to be shopping for a new Tundra in the not to distant future.;)

Steve
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #7  
I understand trying to upsell me on things but calling me an idiot basically because I declined it and gave reasons why just made me want to punch the guy. Then what really made me mad was after I declined it, I found it in the contract.

Yes, sounds like he needs to swallow a few teeth!

Chris
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#8  
I know we aren't supposed to mention dealer names, but where do you live in SC? I'm going to be shopping for a new Tundra in the not to distant future.;) Steve

Just avoid the Toyota dealership in Sumter at all costs ;)
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#9  
Yes, sounds like he needs to swallow a few teeth! Chris

I hope I get a survey to fill out. I've always relieved one from John Deere and GM.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #11  
but this is exactly why car dealerships have the reputation they do.

Very true, and I have had the same experience myself. BUT not all car dealerships do this. They probably are in the minority, but there are hassle free ones out there.. And then there are the ones you went to today. I can think of 2 good ones and several bad ones in my area. One thing I always do is as soon as the butt hits the finance managers seat is tell them I don't want to consider anything that was not in my deal. Before they have a chance to even offer it. And then I tell them if they offer me anything I am going to walk. This usually puts a stop to the rip off hassle. Or better yet I just trade at the ones that don't do this crap to start with.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#12  
Thanks. Sumter is well outside my shopping area. Steve

Their prices are very competitive. With that said, they make up that competitiveness by trying to upsell you on $1500 of stupid packages that are on a small sheet next to the msrp sticker so it looks like THAT's the msrp and it's not. They'll take it off but you have to squeal a bit. My saleswoman knew I wasn't playing that game so he didn't even bother, the finance manager is a snake though so be careful.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #13  
Their prices are very competitive. With that said, they make up that competitiveness by trying to upsell you on $1500 of stupid packages that are on a small sheet next to the msrp sticker so it looks like THAT's the msrp and it's not. They'll take it off but you have to squeal a bit. My saleswoman knew I wasn't playing that game so he didn't even bother, the finance manager is a snake though so be careful.

Just curious. Have you ever checked the posted prices at 403 - Forbidden: Access is denied. in Asheville? I have used their posted prices as a starting point in negotiations with local dealers in the Upstate.

Steve

Contrary to what it says, the link does work.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #14  
When I bought my GMC truck, they were nice folks and straight shooters and didn't try any bull at all -- I was really pleased with that experience. But I can remember a previous purchase of a Honda where I basically had to tell the finance guy "listen I am only buying the car, so stop wasting our time with the extras". It was relentless -- warranties, paint treatment, interior treatment, tire warranty, extended warranty, etc, etc, etc. And they act like you must be stupid when you turn all that stuff down. Another time a finance manager said something like "as a gift to you we will defer the first monthly payment due date for 90 days". To which I replied, no thanks, that will just rack up more interest at the worst possible time in the loan's life. I wonder how many idiots fall for that one. Those finance guys are a bunch of sly dogs.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #15  
We picked a white Camry similar to the op and the finance guy did try to push the gap insurance but turned it down and that was it.

It just depends on the dealer and as already stated, if they offer it, it benefits them.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#16  
When I bought my GMC truck, they were nice folks and straight shooters and didn't try any bull at all -- I was really pleased with that experience. But I can remember a previous purchase of a Honda where I basically had to tell the finance guy "listen I am only buying the car, so stop wasting our time with the extras". It was relentless -- warranties, paint treatment, interior treatment, tire warranty, extended warranty, etc, etc, etc. And they act like you must be stupid when you turn all that stuff down. Another time a finance manager said something like "as a gift to you we will defer the first monthly payment due date for 90 days". To which I replied, no thanks, that will just rack up more interest at the worst possible time in the loan's life. I wonder how many idiots fall for that one. Those finance guys are a bunch of sly dogs.

Yeah he basically told me I was stupid for not wanting GAP insurance on a brand new car with thousand and thousands in equity in it. His argument was "but it depreciates so rapidly and if you hit a deer it will total the car and you'll be screwed cause your insurance won't cover the car and blah blah blah". I replied "if a deer totals this car and does frame damage to it then you better keep this piece of junk and I'll be on my way to buy something else!" And said the same thing about the depreciation. "Toyota always touts how Camry's hold their value so well and you're telling me how fast they depreciate. I wonder how Toyota corporate would feel hearing you say that?"
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#17  
We picked a white Camry similar to the op and the finance guy did try to push the gap insurance but turned it down and that was it. It just depends on the dealer and as already stated, if they offer it, it benefits them.

Did they drop it after you turned it down once? Because this jerk went into a whole speech about what GAP is and why I needed it and how stupid I was for turning it down and if I was his accountant he'd fire me because I make bad financial decisions. It was quite comical watching this guy beat me up when I'm buying a $27000 car and hadn't even signed the papers yet.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #18  
Did they drop it after you turned it down once? Because this jerk went into a whole speech about what GAP is and why I needed it and how stupid I was for turning it down and if I was his accountant he'd fire me because I make bad financial decisions. It was quite comical watching this guy beat me up when I'm buying a $27000 car and hadn't even signed the papers yet.

He did drop it. My wife had researched it and our insurance company told us they'd charge us $20 yr if we wanted it so we did it to cover us as we were just leasing it. They were like $20mo. Toyota hasn't contacted us regarding the dealer although I'd give them high marks. We do like the Camry a lot and it's 75% American made. Only one vehicle, the Chevy van has a higher percentage.

On another note, they also sell Ford and I told the salesman to contact me regarding a new Edge lease for my FIL. After a month and him not calling we went to another dealer and ordered a new Edge. Its a nice improvement from his '13.
 
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager
  • Thread Starter
#19  
Here's that sticker of those dumb packages they try to tack on to the price. It's on every single vehicle on the lot too and it's really hard to get them to drop it. You really have to stand firm and make them think you're about to walk and then they still are hesitant to take it off.
 

Attachments

  • image-2893082677.jpg
    image-2893082677.jpg
    495.2 KB · Views: 223
   / Bought a new 2016 Camry XSE.....had an argument with the finance manager #20  
Sir, you aren't going to like this, but you should always seek financing outside the dealership, only then will you know the true 'deal' you are getting. If you are a member of a credit union, check their rates and terms, then get pre-qualified. You then walk into the dealership in (somewhat) of a position of stregnth. After you negotiate the price, and when you go to the financing team, let them know your prenegociated financing deal (price per K per term). If they can beat it, ok, if not, you know you shopped the best financing deal. And good to you for helping your mother, I lost mine 3 months ago. Enjoy these times with her. And PS, don't ever fall for that extra add-on crap. Good luck.
 

Tractor & Equipment Auctions

2025 CATERPILLAR 255 SKID STEER (A60429)
2025 CATERPILLAR...
2008 Ford Fusion SE Sedan (A59231)
2008 Ford Fusion...
2004 AGCO Gleaner 3000 Corn Header (A61307)
2004 AGCO Gleaner...
2016 Toro Workman HD-X 4WD Diesel Utility Cart (A59228)
2016 Toro Workman...
2018 Honda Rubicon TRX500FA5 4X4 ATV (A59231)
2018 Honda Rubicon...
2465 (A60432)
2465 (A60432)
 
Top