You should take care of the basics first. If you've never dealt with torsion springs then you really should hire it out. They can be very dangerous. The torsion spring and the hub the cable winds up on play a very crucial role. When set up properly (without a door opener) the door should feel almost weightless no matter if open, closed, or in between. My smaller door only has one spring while my larger door has two. Hopefully you only have one spring, having two adds an extra level of complexity. Chances are one of the hubs slipped. If you would like to repair it yourself I've done both of mine several times.
According to your post date, you stayed up late or got up early.> Yup two springs, 9 full turns ea. Last week the door started binding when it got almost down then reversed because one cable spool slipped a little, I pulled the door down, unwound BOTH springs, got the door nice and level, put tension back on BOTH cable spools and really tighten down the bolts on the spools, re-wound both springs, tighten those bolts down good. Door goes up&down good, stays halfway.
Sounds like the consensus here is, raise the track and unwind the spring a little. I assumed the people who installed the door wound the springs up in the right direction because I wound them back up the same way, as I wound the springs, they kept pushing out on the shaft, don't know if it's possible to wind them up in the other direction or not. Right now I need a couple more cups of ambition.