Constructive Feedback from Former Potential JD Customer

[AuburnAlum]

Why on earth would someone post this on some random internet forum? If you want anything other than attention and a pity party, send it to JD and the dealers.

Why did you even waste the time to reply? I wrote this post because I am in the business of customer satisfaction. I sell technology that does automatically search for sentiment on JD (or any company) for that matter. Companies focus on blogs and forums as they are the best indicator of customer sentiment and what customers are talking about. They may even have 'ghost' members that read these individually.

 

[ovrszd]

Why did you even waste the time to reply? I wrote this post because I am in the business of customer satisfaction. I sell technology that does automatically search for sentiment on JD (or any company) for that matter. Companies focus on blogs and forums as they are the best indicator of customer sentiment and what customers are talking about. They may even have 'ghost' members that read these individually.

You make your living by gathering data concerning customer satisfaction?? You sell technology that searches the web for posts pro/con of specific companies??

 

[AuburnAlum]

You make your living by gathering data concerning customer satisfaction?? You sell technology that searches the web for posts pro/con of specific companies??

Yes. That is a small part of my business, but companies for a number of years now have started to look to the Internet to mine customer information.

 

[ovrszd]

Yes. That is a small part of my business, but companies for a number of years now have started to look to the Internet to mine customer information.

So you started a thread on TBN about feedback from a "Former Potential JD Customer" for the sole purpose of selling that feedback?????????????????

 

[AuburnAlum]

So you started a thread on TBN about feedback from a "Former Potential JD Customer" for the sole purpose of selling that feedback?????????????????

Calm down. No. I am not selling anything on this form to anyone. JD is not my customer, I have no interest in doing business with JD and the company that I work for I have no ability to even choose to talk to JD. IF JD uses the technology that I work with to search for customer sentiment they may be able to find this post helpful along with the responses.

Again, I am on this forum for my own personal interest to buy a tractor and to educate myself, not for the purpose for furthering my business or career. That. Is All.

 

[Industrial Toys]

Corporations only listen to what they want to hear anyway. Maybe JD will be so innovative and gutsy, as to be the first to have a "DISLIKE" button!

 

[ovrszd]

Corporations only listen to what they want to hear anyway. Maybe JD will be so innovative and gutsy, as to be the first to have a "DISLIKE" button!

Good one!!!

 

[wcampbell47]

I am no authority on this subject but allow me to express what I have observed and been told by a dealer or two. Manufacturers and especially JD have established dealerships that cater to the large scale farmers and other dealerships that cater to the small land owner. As you can readily see there is a great divide in the type of equipment each of these dealership types can offer. One company may have a dealership of each type, but don't think you will find them on the same sales lot. Now that does not speak to the salesman issues. Just because you see JD green on the lot does not mean they are selling the equipment you need/want.

Fortunately the dealer I use has the large Case/IH equipment on his lot but right up front next to the road is the whole line of Kubota tractors. He has the ability to deal with both. Who knows why the corporate types set up their business models the way they do????

 

[TCowner]

I just finished a tractor purchase at a John Deere dealer in SE Minnesota and I must say I was treated with courtesy and professionalism. I had been researching the Deere 4066r for some time and made a decision I was going to get compact tractor with a nice cab. I got prices from three different dealers and even the two that were substantially higher in price still treated me well. The sales "consultant" new his product and in one area where he wasn't exactly sure he didn't try to pretend like he had the answer. He said he would get the correct information and get back to me.. I had a phone call within 20 minutes.

In the end we put together a deal on 4066r with H180 loader with several upgrades. I took about 3 weeks and a dozen phone calls to decide exactly how I wanted the tractor and loader equipped and was never made to feel I was bothering the salesman. My experience was pleasurable, so much in fact, that I contacted one of the owners (they have 8 dealerships in SE Minnesota) that I have known for 25 years and told him.

So, it is possible in this day and age to have a good experience with a tractor purchase from John Deere. I too, over the past 30 plus years of buying John Deere products from dealers, have gotten an occasional "stinker" that can sour the feeling of trying to own John Deere products. But generally speaking, I have been pleased.

 

[Industrial Toys]

Buying is usually the easy part. It's what potentially happens after that, that matters most to me. I will never forget when I helped my Mom and Step Dad buy a dodge 600 back in the eighties. That saleman was the nicest guy you could meet. When we went back a couple of days later to pick up the vehicle, my step Dad had some concern and approached the salesman. He was kind of busy with other people but was basically rude, wouldn't give us the time of day and simply referred my step Dad to the service dept. I felt so bad for my step Dad. I will never forget that and generally never take a human at face value.