Wow, what a sales tactic full of all kinds of BS.
For starters, mold needs 55-60% + humidity to survive. Not something likely to be found in HVAC ducts circulating conditioned air that is more likely to be 30-40%
Second, mold and bacteria is two totally different things. Bacteria doesnt make mold. Thats just BS.
Infact, the only place you are likely to have any mold issue in ducts is the bathroom vents and laundry. Because that isnt conditioned air, and is exhausting really humid air. But whats the concern there, they are EXHAUSTING.
Now if your vents are reversible and can PULL in air as well as exhaust, then I would have some slight concern. Had one like that at my old house, fan was reversible and had a heater. But had doors that closed off outside air and thus no air being pulled through the vent that "may" have mold. But one of those flapper doors could fail I suppose.