Are New Holland for real?

mikealphahotel · Mar 7, 2016

I wanted a part for my TN55s and asked new Holland for the part number. They told me I have to buy a parts catolgue (for $491.89) to get the number.

Are they for real? I have since contacted a dealer who has ordered me the part but I couldn't believe this (lack of) customer service.....

davesl708 · Mar 7, 2016

Wow. I guess in the future let the dealer find your parts for you. Never have I heard you have to buy a parts manual. It should be available electronically and they just email or download.

I had a 1985 Bayliner cruiser and not only did they send me a parts list for the engine but sent a owners manual to go with it.

smstonypoint · Mar 7, 2016

See New Holland (TN55S) - SUPERSTEER TRACTOR (11/98-12/03) Parts Diagrams for an online parts listing,

Steve

Kosmo · Mar 7, 2016

Go to the Messicks web site, click on the tractor ad right here on this site. They have all the part #'s and diagrams. They probably have as good a price as you're going to get from any NH dealer. The dealership you went to obviously doesn't want the savvy customer's business. I'd call them back and tell them "thanks for the help but you lost my parts business".

brain55 · Mar 7, 2016

Not sure why they should look up the part number for you. The way you worded it, it sounds like you had no intention of buying the part from them. You just wanted the part number so you could search other places. I doubt I would do the same, but I understand their position.

Brian

mikealphahotel · Mar 7, 2016

brain55 said:
Not sure why they should look up the part number for you. The way you worded it, it sounds like you had no intention of buying the part from them. You just wanted the part number so you could search other places. I doubt I would do the same, but I understand their position.

Brian

Brian

My question was to the manufacturer, using an app they provide for owners in Europe. I might buy from one of their dealers but they still make the sale, ultimately, as they will now from the order I have placed. My incredulity is that the manufacturer is so unhelpful. Why should they look up the part number? Because it will increase their sales and keep their customers happy.

mikealphahotel · Mar 7, 2016

Sorry, Brain55

Happy Gilmore · Mar 8, 2016

I've had great success with Messick's!

Ed of all trades · Mar 9, 2016

My reply would have been. I will remember that when It is time to replace this tractor. Thank you. Ed

brain55 · Mar 9, 2016

mikealphahotel said:
Brian

My question was to the manufacturer, using an app they provide for owners in Europe. I might buy from one of their dealers but they still make the sale, ultimately, as they will now from the order I have placed. My incredulity is that the manufacturer is so unhelpful. Why should they look up the part number? Because it will increase their sales and keep their customers happy.

This is why there are dealers. I doubt any manufacturer is going to look up part numbers for you, except for very small lines. I miss read your post originally, I thought you had called a dealer and were told to buy a manual. I can see being upset about that, though I would still understand their stance if they had the impression you weren't going to buy the part from them.

As a shop supervisor I get multiple calls a day from customers wanting me to fix their machines over the phone. There are some things I can point them in the right direction on and other things I can't. There are too many variables in a lot of cases. As these machines get more advanced there is going to be less and less that I'll be able to help with over the phone. There is no way I'll be able to troubleshoot somebody's CAN BUS system over the phone, and my response is going to have to be "you'll need to bring that in", "we can send out a tech at $125/hr" or, "you'll need to buy a service manual".

Brian