Hieronymous
Silver Member
- Joined
- Sep 10, 2015
- Messages
- 103
- Location
- Wigan, U.K.
- Tractor
- New Holland TC40DA, Sisis Quadraplay, John Deere Aercore 1500, Flail Mower
deleted
Are New Holland for real?
- Thread starter mikealphahotel
- Start date
- Views: 4414
Hieronymous
Silver Member
- Joined
- Sep 10, 2015
- Messages
- 103
- Location
- Wigan, U.K.
- Tractor
- New Holland TC40DA, Sisis Quadraplay, John Deere Aercore 1500, Flail Mower
fried1765
Super Star Member
- Joined
- Jan 6, 2015
- Messages
- 10,089
- Tractor
- Kubota L48 TLB, Ford 1920 FEL, 8N Ford, Gravely 12 HP "Professional", 48" SCAG Liberty
Time to go hug my little simple/straightforward 1988 4x4 32HP Shibaura powered Ford 1920 FEL again.
Last edited:
Hieronymous
Silver Member
- Joined
- Sep 10, 2015
- Messages
- 103
- Location
- Wigan, U.K.
- Tractor
- New Holland TC40DA, Sisis Quadraplay, John Deere Aercore 1500, Flail Mower
amarlow
Bronze Member
brian55
I am surmising, from the underlying attitude of your responses, you are exactly why I don't take my cars/trucks/tractors to the OEM dealer repair shop for any sort of work or maintenance or repair at all. You come across as old school, as if you are entitled somehow to harbor ill will and bad expectations of all your customers. (They all want something for nothing...) Not the sort of person I want 'supervising' my vehicle maintenance and diagnostics.
There is a world of difference between an owner of a New Holland tractor (or Ford truck, or Chevy coupe...) asking his/her OEM (or dealer) for a specific part number.... and the same owner asking for a shop supervisor to diagnose a problem over the phone based on vague data, no OBDII code info, a poor description of the misbehaviour, etc.
But either way, the person on the other end of the phone (or email) has already put their money on the table, already placed their faith in YOUR company, its products, its value over YOUR competition.
You "understand their stance"? Wrong. Taking time to be a good and caring representative of your dealer, your company, can only pay off in positive ways. A kind and patient response today leads to positive references, future business opportunities, good will, a continuing good relationship. The pissy attitude tainted treatment of a customer engenders the END of a relationship.
You (yes you, Brian) want to keep ALL purchasers of New Holland (read: your company) tractors happy-happy-HAPPY! so they will NOT migrate to Deere or Mahindra or Kioti.....
It's also the right thing to do. Period.
"Not sure why they should look up the part number for you. The way you worded it, it sounds like you had no intention of buying the part from them. You just wanted the part number so you could search other places."
No matter where he will eventually purchase the part, the OP's original purchase of the tractor is justification enough for a simple, straight forward, honest answer to the question, "What is the part number for this particular widget?"
Anything less is just spitting in his eye.
~Allen
I am surmising, from the underlying attitude of your responses, you are exactly why I don't take my cars/trucks/tractors to the OEM dealer repair shop for any sort of work or maintenance or repair at all. You come across as old school, as if you are entitled somehow to harbor ill will and bad expectations of all your customers. (They all want something for nothing...) Not the sort of person I want 'supervising' my vehicle maintenance and diagnostics.
There is a world of difference between an owner of a New Holland tractor (or Ford truck, or Chevy coupe...) asking his/her OEM (or dealer) for a specific part number.... and the same owner asking for a shop supervisor to diagnose a problem over the phone based on vague data, no OBDII code info, a poor description of the misbehaviour, etc.
But either way, the person on the other end of the phone (or email) has already put their money on the table, already placed their faith in YOUR company, its products, its value over YOUR competition.
You "understand their stance"? Wrong. Taking time to be a good and caring representative of your dealer, your company, can only pay off in positive ways. A kind and patient response today leads to positive references, future business opportunities, good will, a continuing good relationship. The pissy attitude tainted treatment of a customer engenders the END of a relationship.
You (yes you, Brian) want to keep ALL purchasers of New Holland (read: your company) tractors happy-happy-HAPPY! so they will NOT migrate to Deere or Mahindra or Kioti.....
It's also the right thing to do. Period.
"Not sure why they should look up the part number for you. The way you worded it, it sounds like you had no intention of buying the part from them. You just wanted the part number so you could search other places."
No matter where he will eventually purchase the part, the OP's original purchase of the tractor is justification enough for a simple, straight forward, honest answer to the question, "What is the part number for this particular widget?"
Anything less is just spitting in his eye.
~Allen
brain55
Veteran Member
I said I doubted I would do the same.
I was off on Monday, but my dispatcher still forwarded technical questions to me throughout the day. Guess what, I still answered them. I got asked by one person the head bolt torque and valve clearance on their L3350 Kubota. I could easily have let them know I wasn't in the shop that day and made them wait until Tuesday, but I didn't. I gave Google a shot and found it for them, if that hadn't worked, I would have walked out to my shed and pulled that service manual out of my personal service library and looked it up that way. The customer was beyond pleased, first that I even called him back because other dealers hadn't, and secondly that I gave him the information he needed. I never told him I was at home or that he could have looked it up for himself.
So regardless of what I may think, my actions are to take care of the customer.
Brian
I was off on Monday, but my dispatcher still forwarded technical questions to me throughout the day. Guess what, I still answered them. I got asked by one person the head bolt torque and valve clearance on their L3350 Kubota. I could easily have let them know I wasn't in the shop that day and made them wait until Tuesday, but I didn't. I gave Google a shot and found it for them, if that hadn't worked, I would have walked out to my shed and pulled that service manual out of my personal service library and looked it up that way. The customer was beyond pleased, first that I even called him back because other dealers hadn't, and secondly that I gave him the information he needed. I never told him I was at home or that he could have looked it up for himself.
So regardless of what I may think, my actions are to take care of the customer.
Brian
CDennyRun
Gold Member
Customer relations and tech support are a big deal. I would expect any OE shop to give me a part number if I requested it. I'm a CNC mechanic by trade, and deal with really crappy customer support from folks in Italy, Germany, and even the US. It seems like customer support is going to the pits with just about everything.
The few good people I do know in the industry that help me, keep a steady income from my parts purchases, and sometimes I even help their customers free of charge with over the phone troubleshooting if I have experience with something they don't (which happens). My time is valuable to me and my company, but I know building a network is also just as valuable. Unsolicited references go a looong way! If you turn a wrench, help and share. It'll come back around.
Chris
Edit: Due to lack of customer/tech support on many of our machines, we have been saying "screw it" and redesigning what they call "proprietary" and fabricating our own assemblies, to fix what they screwed up from the start. This results in us not buying their $14k part, and building it in-house for $4k, at which point there is no more questions on where and when we can get parts in, and be up and running again. If they were helpful and prompt, we would have just spent the $14k. Their loss... our gain.
The few good people I do know in the industry that help me, keep a steady income from my parts purchases, and sometimes I even help their customers free of charge with over the phone troubleshooting if I have experience with something they don't (which happens). My time is valuable to me and my company, but I know building a network is also just as valuable. Unsolicited references go a looong way! If you turn a wrench, help and share. It'll come back around.
Chris
Edit: Due to lack of customer/tech support on many of our machines, we have been saying "screw it" and redesigning what they call "proprietary" and fabricating our own assemblies, to fix what they screwed up from the start. This results in us not buying their $14k part, and building it in-house for $4k, at which point there is no more questions on where and when we can get parts in, and be up and running again. If they were helpful and prompt, we would have just spent the $14k. Their loss... our gain.