What a nightmare, please read.

[IH782]

Tractor has been at the dealers for 40 days.

 

[IH782]

I would work with the dealer for a loaner tractor. Your trying to make a living and there is probably a 3400 hour tractor setting on the lot. If you were given use of it for a month little would be lost. Personally I like my Kubota. Hope you get the needed parts.

A loaner was given. As of right now I'm just trying to get the tractor fixed RIGHT and not just thrown together (their was metal shavings stuck in the rear remotes) when the pump gets here, if it ever does.

Mahindra will NOT let us open the pump.

If it's open I have to pay for it, and it's not cheap.

 

[ultrarunner]

Dropping the ball on communicating is a surefire way to damage the relationship...

I manage apartments and always return calls out of courtesy...

We came real close to going RED and then the Kubota Dealer mentioned he was getting Harvest returns with full warranty and the deal just made sense.

 

[IH782]

And, once again, a loaner was given because I included it in the original contract with the dealer that if something like this happens we would get one.

 

[ultrarunner]

The 4 corners of the contract subject to applicable law outlines each party's obligations.

I fully understand where you are coming from... that said... having a loaner goes a long way to making you whole... speaking as an Arbitrator...

Appears the time frame outlined to effect repair has so far been accurate.

All you can really do is hang in there... unless you can convince the Dealer/Manufacturer to rescind the sale or outright replace/credit you on the tractor.

The basic premise for Arbitration is the defect must substantially impact the Use, Value or Safety... providing a loaner mitigates the Use claim at least for the short term.

Not that it matters much... but the number of days out of service automatically extend your warranty where I am...

Most hearings for buyback/replacement provide several attempts for repair... especially when a loaner is provided.

 

[Luke'sScreenName]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Well I think Mahindra and several other brands (e.g. LS) know that, for a segment of the buyers, UPFRONT cost/value holds the vast majority of influence on purchase. And value is defined as purchase price compared only to qualities that are easily quantified on an excel spreadsheet.

So, if you are Mahindra and competing for this market segment, all the marketing department has to do is create a spreadsheet of competitors tractors with things like FEL capacity, HP, and turning radius, and a long (but extremely limited warranty. Then take this list to R&D and say "make us a tractor that at least meets the competition on most of these specs, quality/reliability only needs to meet X threshold levels". They can then price the unit 10% less than the competition.

This "formula" will sell X number of tractors regardless of the rest of the picture.

Everything else the company does only has to meet minimum "threshold" levels. Dealer support doesn't matter. Parts availability doesn't matter. Reliability after 5yrs, warrenty fufilment, quality control... None of these things matter much.

Putting resources into these other services cost money. If Mahindra devoted resources to these things (like calling a customer back or expidited shipping) then it would have to raise tractor prices.

Upfront cost should matter so you can't blame the OP for changing. I'd be beyond frustrated too but when you buy the premium you pay for one of the big 'two' is not just for the "name." You also get the other resources they have invested in. Regardless, this is your livelihood and Mahindra should be ashamed.

Also, please don't think I'm suggesting that this type of thing can't happen with "premium" brands (it does) but I think anyone would be hard pressed to suggest that it is nearly as freguent (especially as a percent of units sold!).

Just my thoughts...

 

[Kubota 2350]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Well I think Mahindra and several other brands (e.g. LS) know that, for a segment of the buyers, UPFRONT cost/value holds the vast majority of influence on purchase. And value is defined as purchase price compared only to qualities that are easily quantified on an excel spreadsheet.

So, if you are Mahindra and competing for this market segment, all the marketing department has to do is create a spreadsheet of competitors tractors with things like FEL capacity, HP, and turning radius, and a long (but extremely limited warranty. Then take this list to R&D and say "make us a tractor that at least meets the competition on most of these specs, quality/reliability only needs to meet X threshold levels". They can then price the unit 10% less than the competition.

This "formula" will sell X number of tractors regardless of the rest of the picture.

Everything else the company does only has to meet minimum "threshold" levels. Dealer support doesn't matter. Parts availability doesn't matter. Reliability after 5yrs, warrenty fufilment, quality control... None of these things matter much.

Putting resources into these other services cost money. If Mahindra devoted resources to these things (like calling a customer back or expidited shipping) then it would have to raise tractor prices.

Upfront cost should matter so you can't blame the OP for changing. I'd be beyond frustrated too but when you buy the premium you pay for one of the big 'two' is not just for the "name." You also get the other resources they have invested in. Regardless, this is your livelihood and Mahindra should be ashamed.

Also, please don't think I'm suggesting that this type of thing can't happen with "premium" brands (it does) but I think anyone would be hard pressed to suggest that it is nearly as freguent (especially as a percent of units sold!).

Just my thoughts...

Good post, and right to the point.:thumbsup::thumbsup:

 

[sixdogs]

Even way back when Kubota was a much smaller company, I heard that they stood by their product. The Japanese have learned to do that. Same with Deere. Maybe not as much as we would now like but they generally have stood by their products for over 100 years. That's why they have brand loyalty and why the others better figure it out or they won't make the long term cut. Someday sales will stall for a while and customers wont be so easy to come by.

 

[IH782]

The 4 corners of the contract subject to applicable law outlines each party's obligations.

I fully understand where you are coming from... that said... having a loaner goes a long way to making you whole... speaking as an Arbitrator...

Appears the time frame outlined to effect repair has so far been accurate.

All you can really do is hang in there... unless you can convince the Dealer/Manufacturer to rescind the sale or outright replace/credit you on the tractor.

The basic premise for Arbitration is the defect must substantially impact the Use, Value or Safety... providing a loaner mitigates the Use claim at least for the short term.

Not that it matters much... but the number of days out of service automatically extend your warranty where I am...

Most hearings for buyback/replacement provide several attempts for repair... especially when a loaner is provided.

Yes, the loaner was a big help and I mostly understand the legal aspects of it, lol.

BUT, I still can't comprehend the way I have been treated my Mahindra. When I say I will call someone back I do it, and not two week after I said I would.

At this point I just want to make sure the pump has not had metal go through it. If it has, the pumps on the engines are junk as are the packings in all the hydraulics.

 

[IH782]

Dave made a very interesting point; why wasn't someone like the OP "brand loyal?" The OP had a previous, very good, experience with another brand.

Their were reasons why we went with Mahindra, one was dealerships going out of business, and I other is we just wanted to see what the competition offered.

Just because you have bought a Ford for 30 years doesn't mean Chevy or any other brand hasn't made great strides in the industry.