What a nightmare, please read.

[kthompson]

I bought a chain saw about 3 years ago now a very well respected brand. Have brother in law who had same model. He bragged on his and so did everybody who has that brand I talked to. Ran fine maybe twice and began to have issues with it. Long story short it locked up. Was told no warranty as it ran hot or ran with no oil in the fuel either one is not covered. Really no help at all? NO HELP AT ALL. I told the mechanic sir I paid $$$ for that saw and plan to get that out of the saw. You said you know (due to how often it was in the shop) it always had oil in the gas so not that and no way you can say I ran it hot. I sent email to the company direct for the dealer claimed no coverage. Saw was not old at all, maybe 60 days and had been in the shop at least three times. It took a few days but finally the dealership called me back needed me to bring saw back and us take care of issue. By now had block replaced by a non dealer-shop and have the old parts to prove the damage. They ended up giving me full credit on the first saw and I could have taken the cash and walked but still needed a saw. Had no confidence in that model so did as OP here talked with shop and upgraded and yes I paid the difference for that was fair. Oh what a wise decision it was. Glad I stayed with the dealer and that brand. That had to be just a lemon saw but very pleased with the model up and decision to remain there.

 

[LD1]

I bought a chain saw about 3 years ago now a very well respected brand. Have brother in law who had same model. He bragged on his and so did everybody who has that brand I talked to. Ran fine maybe twice and began to have issues with it. Long story short it locked up. Was told no warranty as it ran hot or ran with no oil in the fuel either one is not covered. Really no help at all? NO HELP AT ALL. I told the mechanic sir I paid $$$ for that saw and plan to get that out of the saw. You said you know (due to how often it was in the shop) it always had oil in the gas so not that and no way you can say I ran it hot. I sent email to the company direct for the dealer claimed no coverage. Saw was not old at all, maybe 60 days and had been in the shop at least three times. It took a few days but finally the dealership called me back needed me to bring saw back and us take care of issue. By now had block replaced by a non dealer-shop and have the old parts to prove the damage. They ended up giving me full credit on the first saw and I could have taken the cash and walked but still needed a saw. Had no confidence in that model so did as OP here talked with shop and upgraded and yes I paid the difference for that was fair. Oh what a wise decision it was. Glad I stayed with the dealer and that brand. That had to be just a lemon saw but very pleased with the model up and decision to remain there.

Can you share what model/brand that was?

 

[tkevan]

whew...that was some reading.

I think it's time for Mahindra to quit second sourcing tractors and putting their badges on them. The vast majority of problems are with tractors that don't come out of a Mahindra factory, i.e. the TYM in this thread. Mahindra can't source a part from their factory that they don't produce. They are at the mercy of TYM. Sucks. If I were trading the 2538 in, I'd look to a model actually made by Mahindra.

They also need to hire more mid-level support if they're stretched too thin, or fire and replace the ones they currently have if they're not performing. Sounds like at least one will probably be freshening up the resume once the National Rep has a sit down.

 

[kloudbuster]

Providing a loaner does help but let's not forget it was provided because the op had the wherewithal to put it in the contract.

I wonder if he would have without the contract

 

[kthompson]

LD1, it was Stihl and the model not sure what it was now. I moved up in grade to heavier model with compression release. Both had 20 inch bars but there was good bit difference in the chains and speed at which the upgrade cuts, my impression but no head to head test. If you need to know the models PM me and I can get them to you. Think my brother in law still has his so can get old model from him and no problem to walk to shop to get model of new saw. The shop that repaired my saw said it was very obvious the saw was running too lean for the piston side away from the intake was gouged very heavy.

 

[newbury]

33 pages, that's a lot of reading :confused2: <snip>

Heck, I've only read 9 pages.
345 posts, but only 9 pages

 

[TomSeller]

I think it's time for Mahindra to quit second sourcing tractors and putting their badges on them..... Mahindra can't source a part from their factory that they don't produce. They are at the mercy of TYM. .

When you stop to think about it, Mahindra is at the mercy of a competitor, TYM. Both sell tractors in the US. Strange bedfellows some manufacturers choose, only really apparent years later.

I prefer brands that keep as much in house as possible.

 

[DavesTractor]

When you stop to think about it, Mahindra is at the mercy of a competitor, TYM. Both sell tractors in the US. Strange bedfellows some manufacturers choose, only really apparent years later.

I prefer brands that keep as much in house as possible.

I understand what you are saying, but in this case TYM would be committing suicide if they decided to purposely mess with Mahindra on parts to try to better compete with them in the USA. Most of TYM's worldwide production is sold as Mahindra. If Mahindra suddenly decided to not buy any TYM tractors, I think TYM might go the way of Hanjin. If it happened over a few years they could ramp up sales through another channel perhaps, but TYM in my opinion has always been better at making tractors than selling them.

There is merit in your statement of course, but I do not think it is an issue of competition that caused the parts shortage.

Most tractor companies outsource some models. There are exceptions, with Kubota, Branson, Yanmar and Kioti (and there may be more) that pretty much build their own stuff. Worldwide, Mahindra builds the vast majority of what is sold as Mahindra, but in the markets where there is a strong demand for compacts, we get M&M, Mitsu and TYM.

As to strange bedfellows in the tractor world, I agree. Barn cats have a cleaner family tree than many tractor companies.

 

[tkevan]

I understand what you are saying, but in this case TYM would be committing suicide if they decided to purposely mess with Mahindra on parts to try to better compete with them.....

Dave,
I doubt they're messing with them from a competitor standpoint, but if they have a model that uses a common part, their supply chain would likely get first fill. Mahindra is taking a beating on stuff they aren't producing in house. How many of these problem children are coming out of the homeland? Very few.

 

[TomSeller]

There is merit in your statement of course, but I do not think it is an issue of competition that caused the parts shortage.
.

I did not say or imply it had anything to do with the parts shortage. It seems like every manufacturer that has a supplier as a competitor ends up being more expensive for the same/ similar tractor. I think rebranding a whole or near whole tractor is a strange way to go about the business. I'd just buy a TYM. I'd just buy a LS. I'd just buy a Yanmar.