Glrret
Silver Member
This content comes from another thread that I was on, but I though it should be a topic of its own so that some that may be interested will see it.
I had a very informative and enjoyable conversation with the North-East Regional Service Rep yesterday. I placed a call to the customer service department at Mahindra corporate office yesterday and explained that my dealer was not forthcoming with a response to my questions and solutions to my problems. I was told the the Service rep would be contacting me.
When he called I explained the cold running engine and no heat problem. He informed me that there are 3 issues with Tier-4 engines running cold and the heater issue on 2555's that Mahindra that is aware of and that they are working on solutions.
I will try to explain based on my understanding.
1. Mahindra is waiting on the EPA on approving and updated software version for Tier-4 ECU's to resolve the puffs of smoke and uneven running when cold..
2. Mahindra has found additional problems with 2555 and 2565 engines running cold. The problem is the by-pass hose from the radiator to the engine that by-passes the thermostat is to big. This is allowing to much coolant to by-pay the thermostat and prevents the motor from warming up and thus never reaching normal operating temperature. The engine is running as if it has no thermostat at all. Solution: New much smaller hoses for the by-pass.
3. On the new Tier-4 tractors with cabs, the heater hoses that were installed by the factory are to flexible and are kinking where the hoses enter and exit the cab frame on the way to the heater. Plus there is an issue with a valve in the roof of the cab that is also affecting the flow, the design is not allowing the air to be pushed out of the heater lines, thus no water flow. Solution: is new hoses, replace valve, and vacuum the lines to purge air from the hoses.
The service reps are waiting on Mahindra to release new part numbers for all the parts needed to fix these problems. He says that he expects the new part numbers to be available sometime in the next two weeks. He also said this will not be a recall to repair. But a notice and training will be provided to all the dealers. When a customer identifies the cold running engine puffing smoke or no cab heat the dealership can order the parts and provide the fix to owners at no charge provided your tractor is still under warranty.
I hope this helps those of you that have been wondering if there will ever be a fix for these issues.
I had a very informative and enjoyable conversation with the North-East Regional Service Rep yesterday. I placed a call to the customer service department at Mahindra corporate office yesterday and explained that my dealer was not forthcoming with a response to my questions and solutions to my problems. I was told the the Service rep would be contacting me.
When he called I explained the cold running engine and no heat problem. He informed me that there are 3 issues with Tier-4 engines running cold and the heater issue on 2555's that Mahindra that is aware of and that they are working on solutions.
I will try to explain based on my understanding.
1. Mahindra is waiting on the EPA on approving and updated software version for Tier-4 ECU's to resolve the puffs of smoke and uneven running when cold..
2. Mahindra has found additional problems with 2555 and 2565 engines running cold. The problem is the by-pass hose from the radiator to the engine that by-passes the thermostat is to big. This is allowing to much coolant to by-pay the thermostat and prevents the motor from warming up and thus never reaching normal operating temperature. The engine is running as if it has no thermostat at all. Solution: New much smaller hoses for the by-pass.
3. On the new Tier-4 tractors with cabs, the heater hoses that were installed by the factory are to flexible and are kinking where the hoses enter and exit the cab frame on the way to the heater. Plus there is an issue with a valve in the roof of the cab that is also affecting the flow, the design is not allowing the air to be pushed out of the heater lines, thus no water flow. Solution: is new hoses, replace valve, and vacuum the lines to purge air from the hoses.
The service reps are waiting on Mahindra to release new part numbers for all the parts needed to fix these problems. He says that he expects the new part numbers to be available sometime in the next two weeks. He also said this will not be a recall to repair. But a notice and training will be provided to all the dealers. When a customer identifies the cold running engine puffing smoke or no cab heat the dealership can order the parts and provide the fix to owners at no charge provided your tractor is still under warranty.
I hope this helps those of you that have been wondering if there will ever be a fix for these issues.
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