I worked for 10 years as a driver at Toys R Us. When they ran the transportation, we had a book with exact directions to every store. When they outsourced the transportation to JB Hunt, I stayed on and gave them my book full of instructions. Every new driver (and there was a constant stream of them, unlike the 5% turnover under TRU) was told to look in the master book and make a copy of the directions to any location he hadn't been to yet. And they still would depend on their GPS, the most fickle friend a trucker ever had. We had several stores that if you didn't know what parking lot entry to use, you would end up behind the store facing the dock with no way to turn around. And we had one store (Fayetteville, AR), that if you followed the GPS and ended up in front of the store, you could not get to the dock behind the store. You had to know to leave, go somewhere else, and come back with the proper turns to end up behind the store.