Also received the iRobot vacuum cleaner refund yesterday and started shopping for a replacement. Funny how the reviews that compare a half dozen or more of them never touch on reliability, customer service, or availability of replacement parts, but the reviews posted by people on Amazon sure do. Some of them are just hilarious, like this one:
Showing 1-10 of 116 reviews(1 star). See all 1,324 reviews
1.0 out of 5 starsKamikaze Neato, meant for greater things.
ByCRSon July 17, 2016
Let me preface this review by saying we loved our Neato Botvac. We wish we could give him five stars for doing a great job of vacuuming, but have to give him one star because of his dramatic and tragic demise, and the difficulty in dealing with his manufacturer on his warrantied return.
Our little Neato was a greatly anticipated addition to our family, and we welcomed him with excitement and open arms in January of 2016. As promised by his creators, he diligently worked each day to vacuum a large home with a lot of dog hair, mountain pine pollen dust, and day to day crumbs and debris. Working for two to three hours at a time, he would move around, creating a gentle hum as he vacuumed our great room with ease; navigating under chairs, over rugs, and around the two Labrador Retrievers. He occasionally would get hung up on a floor vent, and he would call for us with a gentle beep-beep, or if we were out of earshot, a polite on-line prompt. He also would let us know when it was time to empty his dustbin. He picked up a surprising amount of dirt for such a compact machine, and we gloated with pride over our efficient and effective Neato. As time went on, he began to get more comfortable with us--increasingly brave and more adventurous as he traveled through his daily cleaning journey. This pioneering spirt was greatly appreciated, as Neato began ambling further afield, cleaning long hallways, finding new rooms and vacuuming adventures with every turn. We laughed and took pictures like proud, amused parents when Neato, by his own volition, ventured outside--and in the process, vacuumed our deck with a dogged determination and what seemed like a renewed sense of purpose. Of course, we gently chided him and brought him back inside, reminding him he was an indoor vacuum, unlike his distant and ungainly cousin, the Shop-Vac. As time went on, his roaming adventures continued, and as his arc of travel grew wider, we would occasionally lose our fair haired boy. A distant beep would summon us from across the house, and we would search in a frantic panic as his incessant beeping that sounded like a sad bleat from a lost lamb calling for his mother echoed in our ears. In hindsight, we realize that was the turning point. Now we lie awake at night with tears in our eyes and guilty regret in our hearts. We look at each other, with words unspoken yet understood--we should have known that our Neato was crying for help. That his roaming far afield was a sign of a more deeply rooted problem. That vacuuming the deck wasn't funny, it was a call for attention. That he wasn't happy with us at all. That he wanted to find a way out. And find a way out was just what our dear Neato did. In a final act of lonely desperation, Neato hurled himself down a landing in a Kamikaze death spiral, plummeting over two flights of stairs, exploding into tiny bits and pieces that were a shadow of his former, vibrant self. His lights flickered on and off as my husband raced to the lower level, finding him in a heap of parts on the floor. A few long, distorted and pained beeps were the last words he spoke.
Now some may say our Neato was only a robot with no heart and no soul. That he simply malfunctioned, wandered off track and lost his way, not knowing that the landing was dangerous and a place to be avoided. We prefer to believe that he longed for more, and felt trapped like a caged animal in the monotony of his day to day life as a small appliance. That like winged Icarus, if he could get closer to the sun, he would find true happiness and peace. We want to believe he realized he was meant for greater things--not just a lowly wi-fi enabled robot meant to vacuum up dog hair and yesterday's crumbs, but a free and noble creature--meant for the sky, not the floor.
And so we say goodbye to our brave and fearless Neato. You were loved. You are being replaced by the Neato Corporation, ℅ the Funai Service Corporation, who are making me pay shipping for your return, and who have not been easy to deal with when it comes to fixing a problem for a product that is still under warranty--requiring multiple submissions of the same pictures, invoices and statements. We can only hope that your replacement is as diligent as you have been, but a lot less adventurous. We have learned our lesson and will keep New Neato restricted to a smaller area- no taste of the road, no adventure, no outdoor journeys. A simpler life, but a safe one.
Good luck little friend! We will miss you.
:laughing::laughing::laughing::laughing::laughing:
Sadly, almost all of the designs offered today have at least 10% one star ratings, and some have more than 25% combined one and two star ratings. I'm looking for at least 90% four and five star ratings, and it seems that the technology hasn't yet caught up with the ability to produce something that works reliably for at as long as the warranty.:confused2: