Grapples - where can I actually find one? everythingattachments help!

[RayfromTX]

I am a moderator on a large discussion forum. In that capacity I have learned that in these situations, what works the best for a vendor when confronted by an attack on their business or their character is to sit back and let their fans defend them and then take the high road in their response if they respond at all. Potential customers are born from this approach. When a vendor gets defensive or worse yet, attacks back, the results can be disastrous. EA has a huge fan base. They have no need to offer more of a response than to offer to help resolve any issues of customer service and smile broadly as they watch their past good will step up and pay dividends.

 

[buckeyefarmer]

I am a moderator on a large discussion forum. In that capacity I have learned that in these situations, what works the best for a vendor when confronted by an attack on their business or their character is to sit back and let their fans defend them and then take the high road in their response if they respond at all. Potential customers are born from this approach. When a vendor gets defensive or worse yet, attacks back, the results can be disastrous. EA has a huge fan base. They have no need to offer more of a response than to offer to help resolve any issues of customer service and smile broadly as they watch their past good will step up and pay dividends.

Good words, hard to do, but is the best course of action.

 

[EverythingAttachments]

I'm not very good at just sitting back to watch things unfold.
I think we aren't your typical "vendor" or "manufacturer". I'm on my customer's level and do speak candidly as any other member does and not usually as "proper" or "official" as some tend to expect. I don't get any messages ran by a board for approval. Some like this a lot, and some, not so much, but I just try to be as true and real as I can when dealing with customers on TBN, facebook, phone, email...wherever. Everything Attachments is here to provide the best quality and value you'll find and we try our best to ensure the satisfaction of every customer.

I mentioned this situation on another of my social media outlets concerning people's interpretation of my responses/responsiveness.

Here's one guy's view...

"EA is definitely charting new territory in customer service, excellent customer service that is. I was recently giving Travis EA grief for not always being "delicate" enough in these situations. Thinking about it now though, most companies are going to have someone or a team of people out on social media representing the company, and that's pretty much all they do.. This puts a disconnect between someone who can actually address an issue and the customer, as all you get is boilerplate bs responses. With EA, there are no hoops to jump through to get an issue resolved.
I don't see how anyone could claim bad service. I mean the estimated build times were a "little" off, but they seem to have been doing better with them now (this is an assumption based off recent comments in this group). It almost seems like people are intentionally trying to draw Travis in on this stuff."

And my response to his response:

"I like the perspective. It's very true. I'm here with answers for those inquiring, those waiting, those who just received, and those who've had their EA products for years. If there is a problem and EA or our product is to blame, you better believe we'll go above and beyond to ensure satisfaction. We all know everyone can't be pleased and some people's idea of exceptional service is totally unacceptable to others, but we truly treat our customers as we expect to be treated in a world where fast is expected and customer service has slipped. I'm not sure what happened with the guy on the TBN thread who has done business with us, but I'm going to do some investigating and try to find out!"

Travis

 

[FTG-05]

Can't speak to EA's grapples, but when I ordered my EA ED grader blade last year, EA/Travis was very helpful, answering all my questions and being upfront about the wait time. I don't even know what the wait time was now. If I needed another implement, I'd buy from them again.

 

[rbtjr]

Just saw this thread. We have bought five attachments from EA. In every case, our experience with EA, Travis and the attachment has been outstanding, all things considered. We did have a little wait time in a couple of instances, but we knew that up front. As to the pricing, IMHO EA provides really good value for the price. As you can tell, I am a fan of EA and Travis, and will buy whatever else I need in the future from EA if they sell what I want and need.

 

[houser52]

I've also bought several things from EA and Travis. Since they're local for me I pick up my order at their facility. Travis and everyone there have always treated me well and took the time to explain everything or just chat.

A few weeks ago after shopping around at different places I bought a new post hole digger from them that they had in inventory. It went together just like a puzzle with every part fitting exactly like it should. Very well made and I didn't have to cut, hammer, beat or bang anything to get it together.

I'll be going back to see them, hopefully in a few weeks, when I pick up my second EA grapple.

 

[LMychajluk]

First time EA Customer here.

I ordered a Wicked Grapple back in April, before I even put the money down on our first tractor, because I was aware of the (at the time) 6-7 week lead time. EA promptly contacted my tractor dealer to get some details on the installation and promptly shipped the 3rd function kit I needed to them so they could install it and not hold up the delivery of the tractor itself. The Grapple, however, did take more like 11 weeks to arrive. Was I happy about it? Not really... I could've used it sooner, but I understand that they are still a relatively small company with limited production capabilties making an in-demand product, and are actively working to address thier production issues with new facilities and equipment. I was very impressed with the quality of the grapple when I received it, and will not hesitate to buy from EA again, though next time I may plan ahead a little more and order early in the season.

FWIW, I've ordered items from other companies that present themselves as much larger than EA and make specialty (though not neccessarily 'made to order') products for a relatively small market and have had to wait over 6 months for delivery, with no insight into when my order would arrive, even after calling Customer Service. I'll think twice before ordering from them w/o a guarantee that my order would ship out promptly.

 

[dwalk19]

I ordered a box blade from them last year, it was very well built and have been super pleased with it, i plan on ordering from them again soon, and although its the day of everybody wanting everything now, i understand that they are growing and expanding and trying to keep up with the demand, and aslong as they keep their prices reasonable i will continue to buy from them and refer them to other people, and i am glad to be able to ask questions and get answers/info so easily,

 

[EverythingAttachments]

Thanks for all of the encouragement, guys! It's awesome to hear about the positive experiences you've had with us and you'll be part of the EA family moving forward.

We're investing a LOT of the dollars you've spent with us to improve our lead times and Ted is confident it's going to start showing very soon.
I shared some info earlier in this thread, but here's a few more specifics.

In addition to the two lasers we are currently using, a Cincinnati 6K watt CO2 laser has already been delivered.
We're adding a 10K watt Bystronic fiber laser, which is 2x faster than our current Mitsubishi and Cincinnati. It is scheduled for delivery next week.
A Bystronic tubing laser has been ordered.
A 3rd press will be delivered soon. One of our existing press brakes is being installed at the new facility right now.
A new saw is also ordered.

The plan is to have attachment building activity in the larger facility by early next month.

We are sincerely as fed up with these lead times as everyone waiting, so hang with us and get ready for a MUCH more capable and efficient EA VERY SOON.

As always, THANK YOU so much for the support.
Travis

 

[Mainahs70]

There're here...... Box blade and grapple came in yesterday. Look great. Quality is as advertised. Will give a review later but only issue I could mention is the additional delay; was quoted 8 weeks, ended up 12. I'm sure they will have better handle on estimates as they grow accustomed to their success. Quality and price equals very good deal. Need to get WR Long third function to stop blowing fuses in order to use the grapple.