Shed kit / installation issues

[Michael Aos]

"This product is hand crafted on your lot and moving the building once constructed will void your warranty and potentially compromise the structural integrity; therefore it’s not intended to be moved."

Probably shouldn't be tipped or lifted then either.



Assembly

 

[Diggin It]

^^ Then call them back and have them fix it even if they have to tear it down and start over. Or demand a full refund of at least the add-on and install fees if not the full amount.

 

[Doofy]

Shoddy workmanship should not be tolerated but that seems to be the norm these days. No pride in the jobs they do and very little obvious skill. Sad.

 

[newbury]

<snip>

With quite a bit of trepidation, we went forward with the 2nd install. Couldn't hardly have been more perfect. They called 1 day prior. Then called 45 minutes prior to arrive. Arrived on time. Built the whole shed in 1 day and the quality of workmanship is much, much better. It's maybe not 100% absolutely perfect, but darned close. Very nicely done.

There were no adjustments or compensation for all of the issues and time on the first shed.

Now my problem. The 2nd shed was built without the floor upgrade (floor joists are 16" on center instead of 12" on-center) we paid for. The upgrade is advertised as 35% stronger than the standard build.<snip>

Couldn't hardly have been more perfect.

It's maybe not 100% absolutely perfect, but darned close.

floor joists are 16" on center instead of 12" on-center

Those statements just don't make sense. I don't think 16" and 12" OC are "darned close".
Why did you accept that?
When did you figure out it was 16" vs 12"?
From their viewpoint if you let them get away with 16" OC you may be out of luck.

Is this another example of what happens with legalization of marijuana?

 

[Michael Aos]

I verified that the joists were 16" on center before the installer left on Wednesday night. I couldn't remember at the time whether the upgrade was from 24" to 16", or from 16" to 12". Apparently he didn't know either.

I checked the website for for the correct specs on Wednesday night and measured both sheds on Thursday morning. One has the 12" (like it's supposed to), and the other is 16". I called the installer. He said he builds them all with 16" on-center and to take it up with the office. I called the office and left a voicemail.

Especially compared to the first one, I felt this installation was done very well, except for this one detail.
--

Those statements just don't make sense. I don't think 16" and 12" OC are "darned close".
Why did you accept that?
When did you figure out it was 16" vs 12"?
From their viewpoint if you let them get away with 16" OC you may be out of luck.

Is this another example of what happens with legalization of marijuana?

 

[HillStreet]

We purchased a YardLine shed from Costco in June for $3500, plus $150 floor upgrade, plus $600 installation. To be installed in August.

We purchased another Yardline shed from Costco in August (before the first one was installed) for the same $3500, plus $150 floor upgrade, plus $600 installation. To be installed in December.

The first install was awful. When he showed up, the installer worked a couple hours a day for a week and got it mostly done. Took another crew another several days to try and address all the issues caused by the first guy. 10 days of work, spread over about 2 months. It's not pretty, but we finally agreed it was "good enough".

With quite a bit of trepidation, we went forward with the 2nd install. Couldn't hardly have been more perfect. They called 1 day prior. Then called 45 minutes prior to arrive. Arrived on time. Built the whole shed in 1 day and the quality of workmanship is much, much better. It's maybe not 100% absolutely perfect, but darned close. Very nicely done.

There were no adjustments or compensation for all of the issues and time on the first shed.

Now my problem. The 2nd shed was built without the floor upgrade (floor joists are 16" on center instead of 12" on-center) we paid for. The upgrade is advertised as 35% stronger than the standard build.

I'm going to call either the shed company or Costco tomorrow. Haven't decided which yet.

What would be a reasonable ask at this point? I expect they'll offer to refund the $150 floor upgrade I paid for and didn't receive, but I don't really feel like that's enough. I really wanted that upgrade.

I could kinda use another shed...

Hey, its your money and you should get what you paid for. Complete replacement is what you should demand because the work was not done in a workmanlike manner. You should have been more involved in that process when the guy showed up day one.

 

[Jstpssng]

Tell them that you will accept a refund for the upgrade IF they will sign off on the warranty, allowing you to move the shed to fix it yourself. Then buy enough PT 2x6s to build another frame underneath, this time 12" OC with the joists perpendicular to the originals. This will make more work for you but most likely a lot less hassles.
Or do as the poster above suggests and hold them to what they promised and that you paid for. However
my experience with contractors is that if they didn't do it right the first time, it won't be right the second time after they've been paid and are working for free.

 

[fried1765]

Tell them that you will accept a refund for the upgrade IF they will sign off on the warranty, allowing you to move the shed to fix it yourself. Then buy enough PT 2x6s to build another frame underneath, this time 12" OC with the joists perpendicular to the originals. This will make more work for you but most likely a lot less hassles.
Or do as the poster above suggests and hold them to what they promised and that you paid for. However
my experience with contractors is that if they didn't do it right the first time, it won't be right the second time after they've been paid and are working for free.

A $150 refund for the upgrade is NOT ENOUGH!

Don't fix it yourself!
You don't want them to "fix" it either!
You want them to REPLACE the entire shed!

 

[Diggin It]

^^ Not necessarily. It might be worse next time.

I wouldn't contact the contractor though with the dispute. I'd raise a ruckus with the grocery store I was paying to be a member of.

 

[Doofy]

If being nice doesn't get results...Small Claims Court will. Document everything.