Broke the new Deere

[1010]

I have to say i have a longer fuse with age but none the less - my diesel truck cracked an injector nozzle last week while on vacation, had to get towed, I was lucky, only destroyed a glow plug no apparent piston/cylinder/head damage, jet ski blew two spark plugs, we all ended up with ecoli from the lake, now turned into a cold/cough, septic system backup from all the rains a month ago, shop AC failed, ran over something in hwy ruined sidewall in truck tire - got 4 new ones, starter went out on son in laws deere mower, so as you can see i have plenty to rant about but i just keep praying and keep giving it all to God, he is in control and i am just walking along trying to help others along the way. I dont know how i could deal with all this w/out him and a wonderful wife, family and friends and of course all of you who have helped me with things on here.

There's IRON in these words.. So true!!

 

[ovrszd]

I don't know why anyone thinks this is a great dealer?

The longer this goes on, the more incompetent the dealer looks!

I was watching "Live PD" the other night. A guy took the taser away from the cop, and shot/tased him (the cop) in the nuts with it!! lol

This dealer needs to get a taser and go find the mechanic who's been working on this tractor and do the same thing!! lol

SR

I agree. Even though you went a bit left at the end...

 

[Doofy]

The only thing the Dealer may be guilty of is not supervising the assembly crew to make sure everything was done properly. Crap happens and he is making an effort to make it right. I have seen many worthless shops and unethical dealers.

 

[searcyfarms]

we call can learn and do better, so mr rob, what if mr DEERE mother ship provided the info to the dealer, tech, and they have an issue from the engineering side of the house, or documentation, do you give any grace to the locals there? I dont point any fingers nor blame unless i have solid facts and multiple faults, none of which i have seen here as of yet.

I have made so many mistakes over the years im thankful for GRACE, these folks take care of it, do it in a reasonable amount of time, and have never once blamed me or tried to discount my claims or questions.

I work in the service industry and provide customers with my skills/time/effort, i say im sorry when i fail and i own my mistakes, maybe that helps me with my perspective as i know what its like to be yelled at and told i am an idiot/incompetent and then i just smile when i fix the problem and say hey if you have any more issues let me know i will take care of it.

that just me, im an old school farm boy and my word is all i have as well as my handshake, im too trusting my wife says, and I have been taken advantage of more than once because of it, but I sleep well at night and those folks that got the better end of me, well, they have that to sleep on. I dont think i would rest well if i was all wound up about all the things i could be wound up about.

kinda like the little girl saving starfish - it may not matter to everyone but the one i just threw in the water it mattered to him

 

[Doofy]

Amen, Brother! There are just some things that are not worth blowing a gasket over.

 

[ovrszd]

Yeah, Rob went a little over. But I agree with his point.

The mechanic, parts guy, secretary, janitor, etc., is the dealer. So far the dealer has not displayed attention to detail. The first problem wasn't on the dealer. Everything subsequently is on the dealer.

I wouldn't rant to the dealer about it either. They are showing you their level of competence. It's naive to expect them to function at a level above that.

No stone throwing. Just discussing.

 

[Diggin It]

If it were my machine, I would have preferred they didn't just swap obviously failed parts. I would rather they had spent a couple of extra days if necessary going through the whole thing, first to get a better idea of what caused the problem (which I'm not sure anybody knows yet) and second to make sure of what else might have been damaged. Those steps would have been in their better interest rather than making repeated trips to haul it back.

 

[rScotty]

If it were my machine, I would have preferred they didn't just swap obviously failed parts. I would rather they had spent a couple of extra days if necessary going through the whole thing, first to get a better idea of what caused the problem (which I'm not sure anybody knows yet) and second to make sure of what else might have been damaged. Those steps would have been in their better interest rather than making repeated trips to haul it back.

That's a very good way to approach mechanical problems.... or any problem. But it is also a method that requires an unusual level of ability.
Not every repair shop has even a single mechanic with that kind of knowledge and ability. There just aren't enough of those guys to go around. Never were, and even fewer today.
rScotty

 

[Jstpssng]

That's a very good way to approach mechanical problems.... or any problem. But it is also a method that requires an unusual level of ability.
Not every repair shop has even a single mechanic with that kind of knowledge and ability. There just aren't enough of those guys to go around. Never were, and even fewer today.
rScotty

It also costs money. Consider the number of machines worked on each month, and then ask how many or few actually come back with more problems, then we could determine if the suggestion would be worthwhile. I've known auto "mechanics" who will use customer's cars for their own use, stating that they were "checking it out."

 

[searcyfarms]

i dont think many, if any would have caught the hairline crack in the lift casting that failed im sure it was small and then after i mowed for an hour and a half it fractured more and then the next time I moved it - just the movement of the tractor finished it off - i leave the deck suspended and it had been sitting overnight hanging from when i had been mowing - if it took that long to fracture completely/open up and break, i dont think anyone would have caught that NOR would i expect any dealer to use my machine for 1.5 hours to test it

the noise when going over a grade and scalp/deck rollers move up on deck, i have never mentioned it because i wasnt able to get it to replicate frequently - i knew i had 5 yrs of wty so wasnt that concern and figured one day when it did it enough to be obvious/duplicate then we could address more easily - my wife n daughter mow most the time and they would say it did it and of course the old proverbial when you take it to the shop it doesnt do it, i couldnt get it to happen frequently enough and if i did it was just slight and i couldnt get off the tractor to investigate because of all the safety stuff so the other night when my neighbor was here we tag teamed it, he is old school retired mechanic and we found it in short order

my wife wasnt around when i could get it to do it the couple times it did act up so i cant really blame the shop since i didnt mention it nor did they possibly experience it when it was there for their work

we are getting storms here, round one is over, power is out, working from cell phone and another wave about an hour out - hopefully power will come back on and maybe the deere guy will still come out later this afternoon