I've been going to the same place for >30 years, and under three owners/franchisees, even brands. (Pennzoil, Gulf, etc) So three trucks and five cars later I'm still waiting for a hiccup in customer satisfaction.
I suggest that like tractor dealers, some places are good, some are bad. My pet place is crewed more by underemployed area mechanics in their 50s than guys under 40. We learn patch-ups and shortcuts from their years of experience under cars & trucks and do most of our own work.
Somebody cross-threaded a drain plug, (not mine) so oil change places are to be avoided?
More than one passenger plane has crashed, so don't fly?
Everything in life should be so simple.
Meanwhile, my neighbor spends 45 min changing his own oil for ~$5 less than I pay, and also every 3k mi. Maybe he just likes spilling and splashing the old stuff. He doesn't top up washer, brakes, tranny, coolant, etc. He doesn't check his tire pressure every oil change, or lube door hinges every year.
He says I'm wasting $$. I drive a car for ten years and resell it to someone who's been waiting. His usually go to junkyard in 4-6 years, ... with healthy engines if nothing else.
btw, All fluid/filter changes on all
tractors are done by yours truly.