RK warranty

[Leo182]

I'll be testing the RK warranty and customer service. I bought a RK 37 in March 2019. This past weekend while using the backhoe, the rod snapped on the dipperstick cylinder. I wasn't digging in rough ground. No roots or big rocks. I went to the Morgantown WV store and was told it should be covered, but would have to file a claim through the Parkersburg WV store since that's where I bought it. I called this morning and spoke to Curtis to file the warranty claim and found the backhoe now only has a one year warranty, however it was 2 years when I got mine. I'll be waiting to hear back from Curtis today to see how they're going to handle this.

 

[Peter 315]

I think my kubota is the same way one year on loader and backhoe ...Its 50/50 on getting it fixed for free under the warranty That rod should have never broke the bypass valve should open first.... Is it a crappy weld.... any pictures....

 

[Leo182]

I only have this one picture. Can't really see much from this. I have the rod folded back over the stick in this picture. I was really surprised because I thought I would hit the relief before the rod snapped.

 

[Peter 315]

I had the same one bend on my JD770 when my brother used it... Looks like it broke at the base were the threads start , If the don't cover it you can get a new rod made from a hyd shop..

 

[Leo182]

Quick update. I got home today and checked my paperwork. Curtis was right. It was only a one year warranty, which happened to expire 12 days before the break down. Not sure where I got two years from. So, I guess it's time to get the shovel out and try to remember how it works.

 

[Peter 315]

The short handled ones work better to lean on....

 

[fried1765]

Quick update. I got home today and checked my paperwork. Curtis was right. It was only a one year warranty, which happened to expire 12 days before the break down. Not sure where I got two years from. So, I guess it's time to get the shovel out and try to remember how it works.

Suggest leaving the shovel where it is, and taking your wallet to a hydraulics shop.

 

[Leo182]

Good idea fried, but my shovel is probably worth more than my wallet.

 

[4570Man]

You can have a hydraulic shop make a rod but probably the better thing would be to just buy a who new cylinder.

 

[TractorGuy]

Quick update. I got home today and checked my paperwork. Curtis was right. It was only a one year warranty, which happened to expire 12 days before the break down. Not sure where I got two years from. So, I guess it's time to get the shovel out and try to remember how it works.

So they won't cover it because it's 12 days out of warranty?