Defective new tractor

   / Defective new tractor #11  
Yes, I understand your frustration. I had to have my dealer come out for an issue after 50 hours, but it was resolved quickly. I bought a new machine and did a lot of research about the dealers before I pulled the trigger. A good dealer is a blessing.

Let the dealer do his thing and please keep us posted.

BTW, I was so pleased with my LS dealer I bought my ZT from him last year even though I paid a tad more.
 
   / Defective new tractor #12  
I used to do tech support for computers. New owners often had similar responses. Big ticket items get repaired, cheap items get replaced. (think toasters) Many times the problem was due to malicious software. Replacing the machine would not get to the cause and the problem would just affect the new one. I know it is frustrating, but most likely it is something minor that they can fix an you will be trouble-free after this.
 
   / Defective new tractor #13  
Thanks for all the replies. Especially noting that the dealer would first have to determine what is the issue with the tractor. This is my first "brand new" purchase of a big ticket item. I've got some learning curves. I will be patient and have faith in dealer. After all. They did pick it up quickly. Also, need to stop listening to friends and relatives suggests on "what should have been done". Again, thanks for the well reasoned responses.
Yes we get it much better now. I want to share a quick story about my Aunt.

My Aunt had bought a brand new Lincoln Navigator. She was not a newbie at buying new vehicles. She has always bought a new vehicle about every two years for many years. Always Fords and from the same dealer.

At about 500 miles on this Navigator, she starts hearing a horrible rattling noise every time she would stop and take off. It was loud!

She finally decided enough with that and took it back to the dealer to be fixed. She went in yelling at how good of a customer she was and they sold her a lemon! She told the owner she wanted something else as she no longer wanted that peace of junk!

They told her they understood and promised they would fix her car. She would not have it. Getting even more mad she saw a King Ranch F150 on the show room floor and said I want that!

After them trying to calm her down and promising she did not buy a lemon they gave up. They took her Navigator in on trade and sold her the King Ranch.

As she was getting ready to leave, the mechanic came up to her and said her car was fixed and she was good to go. She told him that is your car, I am taking home that new King Ranch in there.

The mechanic said would you like to know what was wrong with the car? She said it doesn’t really matter any but what?

He then held up a water bottle and said this was on your roof and was rolling around inside your roof rack. Lol

She lost about $5,000 on a 20oz bottle of water.

Just be patient, it will work out.
 
   / Defective new tractor #14  
Yes we get it much better now. I want to share a quick story about my Aunt.

My Aunt had bought a brand new Lincoln Navigator. She was not a newbie at buying new vehicles. She has always bought a new vehicle about every two years for many years. Always Fords and from the same dealer.

At about 500 miles on this Navigator, she starts hearing a horrible rattling noise every time she would stop and take off. It was loud!

She finally decided enough with that and took it back to the dealer to be fixed. She went in yelling at how good of a customer she was and they sold her a lemon! She told the owner she wanted something else as she no longer wanted that peace of junk!

They told her they understood and promised they would fix her car. She would not have it. Getting even more mad she saw a King Ranch F150 on the show room floor and said I want that!

After them trying to calm her down and promising she did not buy a lemon they gave up. They took her Navigator in on trade and sold her the King Ranch.

As she was getting ready to leave, the mechanic came up to her and said her car was fixed and she was good to go. She told him that is your car, I am taking home that new King Ranch in there.

The mechanic said would you like to know what was wrong with the car? She said it doesn’t really matter any but what?

He then held up a water bottle and said this was on your roof and was rolling around inside your roof rack. Lol

She lost about $5,000 on a 20oz bottle of water.

Just be patient, it will work out.
I really enjoy seeing people who act like that pay a price.
 
   / Defective new tractor #15  
Yes we get it much better now. I want to share a quick story about my Aunt.

My Aunt had bought a brand new Lincoln Navigator. She was not a newbie at buying new vehicles. She has always bought a new vehicle about every two years for many years. Always Fords and from the same dealer.

At about 500 miles on this Navigator, she starts hearing a horrible rattling noise every time she would stop and take off. It was loud!

She finally decided enough with that and took it back to the dealer to be fixed. She went in yelling at how good of a customer she was and they sold her a lemon! She told the owner she wanted something else as she no longer wanted that peace of junk!

They told her they understood and promised they would fix her car. She would not have it. Getting even more mad she saw a King Ranch F150 on the show room floor and said I want that!

After them trying to calm her down and promising she did not buy a lemon they gave up. They took her Navigator in on trade and sold her the King Ranch.

As she was getting ready to leave, the mechanic came up to her and said her car was fixed and she was good to go. She told him that is your car, I am taking home that new King Ranch in there.

The mechanic said would you like to know what was wrong with the car? She said it doesn’t really matter any but what?

He then held up a water bottle and said this was on your roof and was rolling around inside your roof rack. Lol

She lost about $5,000 on a 20oz bottle of water.

Just be patient, it will work out.
That's hilarious
 
   / Defective new tractor #16  
Hope it works out for you with the dealer, please let us know how it goes
 
   / Defective new tractor #17  
Please read the warranty form that you received when you purchased your tractor. This will tell you what is covered, what is not covered, the length of the warranty, what is your responsibility, what is the dealers responsibility, and should include some instructions on how to get warranty repair.
Most warranties that I have delt with as a consumer and dealer tech go something like this : the tractor (or implement ) is warranted against defect in material and workmanship. Basically if something breaks due to something the factory did -- it should be covered. Note this does not cover maintenance items or consumables (ie plow shares, bucket cutting edges, etc), which usually includes filters, fan belts, hoses, mower blades etc. They usually specify it is the purchasers responsibility to transport the tractor to the dealer or pay for the tech to travel to the tractor.
Many years ago when working at a MF dealer had a customer bring in a 5 year old fan belt and requested it to be warranted. The boss looked at him in a few seconds replied "Don't you ever own the tractor?" Then stated belts are regarded as consumables and are not warranted.
Now all that said be aware the dealer can chose at his expense to give the customer more than expressly written in the warranty, but should not give less than stated. He also has the factory tech to assist in anything he cannot diagnose properly and must use the factory tech for major component failure repair or replacement. Even at that I have had some factory reps I had to fight to get warranty repairs covered.
Good luck hope everything works in your favor.
 
   / Defective new tractor #18  
Thanks for all the replies. Especially noting that the dealer would first have to determine what is the issue with the tractor. This is my first "brand new" purchase of a big ticket item. I've got some learning curves. I will be patient and have faith in dealer. After all. They did pick it up quickly. Also, need to stop listening to friends and relatives suggests on "what should have been done". Again, thanks for the well reasoned responses.
Your friends were just trying to help, but unintentionally fueled the fire.

The worst part is the UNAVAILABILITY of the tractor when you want it and especially when you need it. Once they get it fixed, it will be a "new" tractor for all intents and purposes. This is just a glitch. Soon you'll be using the tractor so much the bad memory will fade.
 

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