What Lowes free delivery cost me.

[dj1701]

I ordered a washer and dryer from Lowes with "free delivery". Instead of backing down the driveway, they pulled down to the house. They suddenly realized that the truck was too big to turn around. I explained to them that they were going to have to back out, otherwise the truck would get off the hardpack and sink. This is when it all went to hell.

My JD 4320 was snorting like a bull, but I got them out. Not only did I chew up my driveway, but the truck also ruined the sides of the drive where I mow. To top It off I had to get the appliances from the truck and take the old ones back to the road.

Looking back, I should have told them to call a tow truck, and while you're waiting swap out my appliances. The look on my face says it all.

 

[mrmikey]

How the he77 did they get so far off the driveway, their white cane break?

 

[woody]

That's messed up right there some people just will not listen

 

[Hay Dude]

I have found most delivery drivers and appliance installers to be incompetent. I ONCE had a my wife convince me of a “great deal” from a discount store on a dishwasher. The humans (and thats about where it ends) that delivered it were the furthest thing in the world from professional.
They undressed the packaging in my entrance foyer with box cutters. Should have been done outside. Then they dragged the DW across the floor, scratching my hardwood (not heavily, but can see from the right angle).
Then the “installer” couldn’t figure out how to turn my DW breaker off or on, so I had to be there for them. None could communicate without some kind of urban lingo I’m not familiar with.
Called and complained and got a modest coupon.

No more delivery onto my property from animals like that. I’ll have real professionals from a local appliance vendor do it. Went back to my local appliance store and won’t change from them, even though its a few bucks more.

 

[oosik]

New York state. I'm very surprised to see that your driveway is not frozen - hard as a rock. I have a mile long gravel driveway. I have a very large turn around area. Big enough for a full sized semi or concrete truck.

It's a shame they tore it up. Shouldn't take a whole lot to affect repairs.

 

[gstrom99]

I ordered a washer and dryer from Lowes with "free delivery". Instead of backing down the driveway, they pulled down to the house. They suddenly realized that the truck was too big to turn around. I explained to them that they were going to have to back out, otherwise the truck would get off the hardpack and sink. This is when it all went to hell.

My JD 4320 was snorting like a bull, but I got them out. Not only did I chew up my driveway, but the truck also ruined the sides of the drive where I mow. To top It off I had to get the appliances from the truck and take the old ones back to the road.

Looking back, I should have told them to call a tow truck, and while you're waiting swap out my appliances. The look on my face says it all.

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Ouch! If it was me, my first reaction would've been like yours - to "help out" with my tractor but... your last option would've been better. Tractor? what tractor? "You guys got in there, you get yourself out..."

 

[kenmbz]

Wow, that is quite awful.
I won't complain about the deep ruts they leave when they try to turn around in my shared road, vs. using the driveway circle which is big enough for a school bus.

You should send them a bill on your lawyers letterhead!

 

[oosik]

Big Brown got stuck in my driveway once. Slid off into the snow bank. I pulled them out with my tractor. My insurance man advised - be careful. You DO NOT have - a towing business nor insurance to cover towing accidents.

 

[dieselcrawler]

Prime example of why I do almost everything for home, vehicle, and farm equipment maintenance and repairs. And will continue to do so as long as I'm able.
I got burned 15 years ago on a vehicle repair, and have turned every wrench on my stuff since, only exception being mounting/balancing tires. If I ever need major HVAC work done in my home, I may have to contract that out. Otherwise, its simply not worth weeding thru the morons to find a decent craftsman these days.
Not everyone is fortunate enough to be blessed with the skills and abilities I may have, but it's a crying shame that basic skills and common sense are so rare these days.

 

[5030]

Poop happens... to you.....

 

[Straightgrain3016]

Edit: a short account of...

The yellow riding mower I bought for my wife, from the "orange store" is a strong 2nd on my list of Top Ten Delivery Nightmares...

It took 4 days to assemble & ship the mower (from the Heartland to the Left Coast), then it took 13 days for the mower to go the last 30 miles.

They stone walled my idea to pick it up myselft; (dispatcher only works Tues & Wed).

The mower was in the front of the 30' box truck. I had to fork out the entire load with my 3016; the pallets were scattered x 50 linear yards along the gravel road...then I forked it all back in.

The driver was wearing flip flops & couldn't do without his ear buds & music.

The "orange store" compensated us greatly, but the Yellow Mower delivery stays at #2.

 

[2manyrocks]

I started to post it's safer to pickup appliances at the store, but then there was that time the box store guys scratched up my tailgate with their forklift loading some rack shelving in my truck.

 

[ovrszd]

It would be impossible to back that truck out of that driveway without getting the front tires off the sides.

Last thing you needed was a tow truck tearing up the rest of your driveway.

You'll remember this day all next Summer every time you mow.....

 

[scootr]

Recently had the propane delivery driver back up 400' of curvy narrow black top drive to reach my tank and a huge paved and gravel around turn area. After he left I see he destroyed a 40" of driveway pavement edge. I called cooperate and they said local dispatch would investigate and make good. Yeah right - 2 weeks, no call - no contact number! Phuckers

 

[ovrszd]

Recently had the propane delivery driver back up 400' of curvy narrow black top drive to reach my tank and a huge paved and gravel around turn area. After he left I see he destroyed a 40" of driveway pavement edge. I called cooperate and they said local dispatch would investigate and make good. Yeah right - 2 weeks, no call - no contact number! Phuckers

Not sure how that's gonna work out. Keep us posted.

 

[5030]

Why my drive is a straight shot.

 

[jyoutz]

You’ll be busy fixing it with your tractor after it dries up.

 

[scootr]

Why my drive is a straight shot.

Not sure that would help. He drove off the edge where it was straight!

 

[5030]

Have a hard time doing that here as the drive is lined with large boulders. Had a Fed Ex truck run into one and he really screwed up his delivery van. Oh well, just sheet metal and a bumper.

 

[Oaktree]

Fortunately, I'm still able to handle my own appliance pickup. Driveway's only ~100' or so no issue there, but my house is 1830s vintage, and the doorways are narrower than in modern homes. Bought a new refrigerator a couple years ago...if it had been 1/2" wider I don't think I could have gotten it in. As it was all doors (both on the house and fridge) had to be removed and still it just barely made it. Had a neighbor help me get it into the house only to discover the doorway to the kitchen was about an inch too narrow (and a very tight turn). Had to go the long way around which entailed moving the couch, several bookcases and a bunch of other furniture to get into the kitchen the back way. I can only imagine the minimum wage delivery guys dealing with that!