Great customer service from Dewalt

[jjeff]

I've praised dewalt tools continuously especially after so many 18 volt Milwaukee nicad failures, I also had a DeWalt service center in the city I lived in they rebuilt several severely abused tools no charge and no questions asked. Maybe write a somewhat scathing review of there customer service dealing with your tools, failures, and trying to get them Repaired and or replaced, post it on there website?
I did something similar when I had problems with a ridgid 12 volt batteries on the HD website a rep contacted me and sent me new chargers and there highest capacity 12 volt batteries free of charge. The Ridgid batts they sent me are still somewhat functional well over 10 yrs later as is the Ridgid job max oscillating tool kit with head attachments. Full disclosure my blood type is black and yellow lol.

 

[newbury]

I've got at least $6K (retail prices) invested in the DeWalt 20v/Flexvolt line. I've had about 2 DeWalt batteries seemingly fail and 4 off brand that fit fail.
Virtually all of it was bought on sale. Some of it I wish I had bought many more.
Like the "DEWALT 1800 Power Station" which I got for $200 new.
But luckily I never had to try their customer service.
I really like their 7 1/4 miter saw. Very portable and accurate.

 

[ultrarunner]

I’m happy to say never had a warranty issue with Mikita or Bosch across the board.

Have not had the Metabo long enough but so far ok.

Milwaukee has left me high and dry several times…

Had a warranty on a corded Milwaukee drill and was told 6-8 weeks under warranty or 2 weeks if expedite fee paid at the service depot… and zero satisfaction on Milwaukee battery as Milwaukee said water damaged??? Guess Milwaukee cordless not to be used outdoors unless blue sky weather?

My Dewalt cordless is very old 12v left at the cabin but no complaints and had the two batteries rebuilt after 10+ years.

 

[Hoss710]

Well my review I conducted to dewalt got some ones attention . I got a call from the mother ship and not only did they repair my broken impact. 2 weeks later I got a new 1 in the mail. the woman I spoke to on the phone was very apologetic with the lack of response from customer support. so now I have 2 each 899 1/2 " impacts. I still have the 900 I bought . Of I didn't have like 16 batteries for the dewalts. I would have changed over to Milwaukee. but I was pleasantly surprised by the change of events with my warranty repair.

 

[ultrarunner]

Well my review I conducted to dewalt got some ones attention . I got a call from the mother ship and not only did they repair my broken impact. 2 weeks later I got a new 1 in the mail. the woman I spoke to on the phone was very apologetic with the lack of response from customer support. so now I have 2 each 899 1/2 " impacts. I still have the 900 I bought . Of I didn't have like 16 batteries for the dewalts. I would have changed over to Milwaukee. but I was pleasantly surprised by the change of events with my warranty repair.

Always appreciate happy endings!

 

[jjeff]

Legitimate negative reviews on publicly viewed websites of higher priced tools known for decent quality will usually get a rep from the company or there subcontractor involved for a long list of obvious reasons imo. As I've previously mentioned seems like dozens of times, how they treated me when I used there tools commercially and now personal use I bleed black and yellow lol.

 

[Duds13]

Thought I'd put in another good word for Ridgid. I purchased a QwikChute for my zero turn which required drilling through the mower deck. Pulled out my 18 year old Ridgid 18V drill and just as I got through the second hole, the drill died. Thought maybe the battery was dead so I popped in a new battery, nothing. Sent the drill back since it is registered under their lifetime warranty and after a couple of week I just received an email that they are shipping me a replacement. Not too shabby!