BXPanded contact?

wakeshredder · Apr 15, 2019

Hey all, I ordered a Piranah Tooth Bar from BXPanded. I ordered in on the 4th of April. I received an automatic confirmation and that痴 it. I have been waiting for a shipping confirmation. I can稚 find anything like that from their page. I attempted to call a couple times and it always holds for a long time and eventually disconnects you. I was able to leave a message over the weekend. I even used their 鼎ontact Us form from the website. Nothing but crickets over here. I知 fine if it takes a couple weeks, however it痴 almost been a couple weeks. That and it seems a little suspicious to be so unresponsive. I did, after all, pre-pay for the item. My understanding was that it shipped in 1 to 5 business days (as cited in a response to a question about lead times in the product comments). I don稚 want to be pushy, but a status update or response to any my attempts to contact would make a huge difference.

-Andy

eubie5 · Apr 16, 2019

I've contacted them, through their page, twice within the past week about a PTB and seeing if the 3" edge takers would fit on either side of their ends.
Nothing, no response. Also tried calling several times. It's either busy, or no answer.
Not sure what's going on.

tjkubota93 · Apr 16, 2019

They seem to have gotten worse over the past couple years. I think they are too busy to keep up.

RoyKing · Apr 16, 2019

I'm a few weeks out with no word also

Diggin It · Apr 16, 2019

11266 Threadstone Ln
Knoxville, TN. 37932
US

I'm sure there are a few members close enough to do a door knock.

Doofy · Apr 16, 2019

I emailed them last week about a backhoe ripper tooth and received a reply the very next day.

Wasmeneh · Apr 16, 2019

I ordered a tooth bar from them on4/4, got a response with an order # nothing since. Sent them an email, no response, tried calling the number on the order email and got a response " not in service". Worries me some. Can't figure it out. Anybody else have an issue????

JLH4 · Apr 16, 2019

Wasmeneh said:
I ordered a tooth bar from them on4/4, got a response with an order # nothing since. Sent them an email, no response, tried calling the number on the order email and got a response " not in service". Worries me some. Can't figure it out. Anybody else have an issue????

I ordered a Piranha on 3/17, got confirmation on the 18th and received it on 3/21.
I hope you get yours soon.

Wasmeneh · Apr 17, 2019

Was able to get up with them this am. They advise they should be shipping my item next week. Yeah!!!!!

Diggin It · Apr 17, 2019

Wasmeneh said:
Was able to get up with them this am.

You spent the night and had breakfast with them this morning?

Wasmeneh · Apr 17, 2019

Called em.

Smokeydog · Apr 18, 2019

Went to factory, not far from my farm, to discuss options for bucket edge replacement a few months ago. Good customer interaction with them making a custom toothbar to weld in. They are busy and have good products and good customer service. Hope this gets resolved and you will be using your upgrade soon.

wakeshredder · Apr 23, 2019

Well we're pushing three weeks and nothing yet... Is anyone here aware of any other tooth bar's for the front bucket that would be comparable to the Piranha? Maybe that could ship in a two week window? The brush is shooting up higher everyday, and I'm afraid by the time I get this one, I'm gonna have to disposer of exponentially more shrubbery... I wonder if I can cancel my order this far in? Oh well, it is what it is.

Teachu2 · Apr 23, 2019

Mine took three weeks to ship, should be here Friday. No response from BXpanded to inquiry last week. Ordered 3/31, shipped 4/22.

RoyKing · Apr 23, 2019

I called them, then it got shipped 5 days later.

Smokeydog · Apr 23, 2019

Be patient. They have to make them custom to your bucket. They are a great tool at a good price and everyone has spring fever. Took less than a week back in January. Well worth the wait.

oldballs · Apr 23, 2019

Yes, they make a good product; but their customer service seems to lagging right now. I would think that some e-mail or phone responses would take less time that manufacturing a product.....just saying..

P.S. On a previous tractor I had a WR Long "Flat Tooth Bar" that worked real well in rocky ground and for back dragging....could be an option.

check 6 · Apr 23, 2019

I ordered a 'under armor" plate for my BX2680 and was told it would ship in 8 business days. On the 10th business day I called to check on the status and they told me it had just shipped. Very cordial people. order should arrive tomorrow

ZTMAN · Apr 23, 2019

Spring must be the busy time. I order the tooth bar in the winter and it arrived in four days

Teachu2 · Apr 26, 2019

My tooth bar arrived today, mostly. Placing a heavy steel object loose in a cardboard box and shipping it across the country - what could go wrong??? The box was beaten beyond it's structural limit, and the step drill bit left no evidence of ever having been in the box. Great looking, HEAVY duty piece of equipment, but a real disappointment on the packaging. They did wrap the nuts and bolts with stretch wrap after placing them in the mounts, so those got here intact.

I bought a big bucket+grapple joystick control from Surplus Center, and they shipped it in a heavy cardboard box - zip tied to a piece of OSB cut to fit the box. This should have been packed in a similar manner - even if they raise the price $20 to cover it. Instead, now I am soured on this deal before I even know if it fits.