Why would I say FNH does not care?
I had a then new JD 310SG out on rental/demonstration. Put 70 hours on the machine. There are at least 12 design flaws on that machine, mostly as a result of cost cutting. I called the factory and discussed the issues with a Deere engineer. He took notes. I also talked with him about 27C issues, and JD skid steer loader issues. Called New Holland to ask why there is not a block drain on my 885 skid loader engine. Deere doesn't have a block drain ether. Called Yanmar to find out why they only sell mini-excavators with hydraulic couplers. Kubota has the best backhoe bucket coupler. Called Kubota to tell them that the blade functions should not slow the travel speed as much as it does on an U25. Called Caterpillar to tell them a 933C (Mine- I bought it used) should not be sold with triple grouser tracks for use on topsoil, clay or shale. Maybe they work good in sand. Track pad bolts keep breaking, another case of being over torqued at the factory.
I think the engineers could use some customer feed back, as the customer
is dealing with the issues in real time.
The dealers sell what the manufactures send them. Customer feed back gets watered down or forgotten
The Kubota engineer said it best "Bob, we are not going to build a machine just for you"