LD1
Epic Contributor
Wondering if there is anyone that frequents here that works at a GM dealer service/parts dept. I got a perplexing problem.
Truck is a 2015 2500HD silverado. Has a bad fuse box. (High beams not working....relay part of circuit board in fuse box).
I GM cannot seem to source the correct part anymore. Two weeks ago, I called dealer, gave VIN, he said it narrows it down to TWO part numbers and that they need the number off the sticker on the fusebox. Well....those numbers werent legible anymore due to powerwashing/cleaners, etc. He said they stocked ONE, and would have to order the other.
So I got the one they stocked. Everything looks identical except the new box has no MSB driver or MSB passenger fuses. (and no way to simply add the fuses).
Well I never heard of MSB before so I googled it. Stands for Motorized Seat Belt. Not sure what it does?
New box makes everything work....but Air-bag light is on and "service air bag" is displayed when truck is started. So....now I assume the motorized seat belt has something to do with the pre-tension of the belt before airbag deployment in the even of an accident.
So I called the dealer back and had them order the other box. Went today to pick it up.....it is also missing the MSB fuses??? Only difference between it and the other one they had in stock was a "lift pump" relay. So I assume it was a diesel fuse box. Parts guy said those two are the ONLY two that come up as parts with that VIN. And he said there is no way without the code on the box itself.
Well....just so happens we have another 2015 identical truck at work. And I confirmed it DOES have the MSB fuses. So I got the code and called dealer back. Still no dice....it was a no longer valid number, been superseded several times, and ultimately comes back to one of the two boxes I have already looked at. Only thing he could tell me was maybe find a used one?
How is GM this clueless with part numbers. I have tried googling and cannot find anything referencing this issue.
My concern is with the airbag light on, service air bag warning, and MSB no longer powered....what happens in an accident? Are the airbags going to fail to deploy opening up a liability issue? That is my biggest concern.
None of the "official" GM parts websites actually show pictures of the boxes....so its impossible to see fuse locations or what I would actually get if I ordered one. Dealer is no help. A handful of used ones I have seen on ebay DO show the MSB fuses....so why is this part no longer available at GM even though they list it as a replacement? And why are they clueless about it? I would think that since they are telling me this IS the correct part...they have told countless others that may just be ignoring the airbag light? Would think that would make them liable....no?
Anyone on here other than be ever have this issue on a modern GM truck? I think the 1500 is the same fuse box also.
Truck is a 2015 2500HD silverado. Has a bad fuse box. (High beams not working....relay part of circuit board in fuse box).
I GM cannot seem to source the correct part anymore. Two weeks ago, I called dealer, gave VIN, he said it narrows it down to TWO part numbers and that they need the number off the sticker on the fusebox. Well....those numbers werent legible anymore due to powerwashing/cleaners, etc. He said they stocked ONE, and would have to order the other.
So I got the one they stocked. Everything looks identical except the new box has no MSB driver or MSB passenger fuses. (and no way to simply add the fuses).
Well I never heard of MSB before so I googled it. Stands for Motorized Seat Belt. Not sure what it does?
New box makes everything work....but Air-bag light is on and "service air bag" is displayed when truck is started. So....now I assume the motorized seat belt has something to do with the pre-tension of the belt before airbag deployment in the even of an accident.
So I called the dealer back and had them order the other box. Went today to pick it up.....it is also missing the MSB fuses??? Only difference between it and the other one they had in stock was a "lift pump" relay. So I assume it was a diesel fuse box. Parts guy said those two are the ONLY two that come up as parts with that VIN. And he said there is no way without the code on the box itself.
Well....just so happens we have another 2015 identical truck at work. And I confirmed it DOES have the MSB fuses. So I got the code and called dealer back. Still no dice....it was a no longer valid number, been superseded several times, and ultimately comes back to one of the two boxes I have already looked at. Only thing he could tell me was maybe find a used one?
How is GM this clueless with part numbers. I have tried googling and cannot find anything referencing this issue.
My concern is with the airbag light on, service air bag warning, and MSB no longer powered....what happens in an accident? Are the airbags going to fail to deploy opening up a liability issue? That is my biggest concern.
None of the "official" GM parts websites actually show pictures of the boxes....so its impossible to see fuse locations or what I would actually get if I ordered one. Dealer is no help. A handful of used ones I have seen on ebay DO show the MSB fuses....so why is this part no longer available at GM even though they list it as a replacement? And why are they clueless about it? I would think that since they are telling me this IS the correct part...they have told countless others that may just be ignoring the airbag light? Would think that would make them liable....no?
Anyone on here other than be ever have this issue on a modern GM truck? I think the 1500 is the same fuse box also.