4320 Blowing blue smoke and way down on power.
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tillboy2001
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It makes sense if you think about it. The temp sensor has an influence on what amount of fuel is going to be pumped in...so it's at least worth a shot. It definitely worked for me. I don't know why they'd think you're on crack or something for suggesting that. Anyone that has a logical thinking brain that is involved in mechanics for a living would at least have to stop and scratch their head for a second...like...hmmm, I wonder?...before acting like you're nuts. I don't know diesel that well, but my dad has been an auto mechanic all his life so I've picked up on a few things here and there. In the old days, it was a simple choke that told the carburetor what to do on a cold start...and now of course the engine takes it's directions from a computer that in turn looks are sensors to see what the state of the engine is...hot, cold, whatever. So I don't know why this would sound like a crazy idea to them. What if the sensor was telling the computer the temp was A when it's really B and so it dumps way too much fuel in? See where I'm going with this? /forums/images/graemlins/smile.gif Wouldn't it be funny if the temp sensor was the problem and they did all this other testing for nothing?...wasting your time and theirs for a 15 minute fix? I'll call my mechanic and ask him the specifics of my repair. Maybe that will give you more info to go on when you talk to them.
(update) Left a message for him...hoping he'll call back today. He's a country boy with a big southern accent and my father-in-law had him in middle school when he was growing up. Nice guy...hopefully he can provide the info on my repair and that will help you. Not sure if it will, but maybe it will.
(update) Left a message for him...hoping he'll call back today. He's a country boy with a big southern accent and my father-in-law had him in middle school when he was growing up. Nice guy...hopefully he can provide the info on my repair and that will help you. Not sure if it will, but maybe it will.
rockyridgefarm
Elite Member
They are gonna really think you're smokin' something if they don't get their ducks in a row soon... /forums/images/graemlins/shocked.gif
tillboy2001
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Nick (mechanic) just called. He said your dealer SHOULD be able to look this issue up on Deere's 'system and find the resolution because he said that's what he did. I was wrong about one thing. He said he replaced an OIL TEMPERATURE SENSOR, not the coolant temp sensor as I stated earlier. He told me that this sensor works in conjuction with the fuel pump and therefore if it's screwed up, your pump will dump in the wrong amount of fuel, causing the smoke, etc. If your problem is the same as mine, this might fix you up. He told me I could call tomorrow morning when he's at the shop and get the part number. He mentioned again that a John Deere factory employee called him and talked to him personally and told him about this fix...and that if this didn't fix it, it would then involve looking at injectors, etc.
Side note...I've noticed in the phone business that you can be led astray when troubleshooting if you perceive the problem to be one thing when it's really something else. Someone might call me up and report that their phone is 'dead'...but in reality, they simply can't hear dial tone because their handset is bad, but the phone and line itself are fine. Your dealer might be explaining the problem to Deere incorrectly and therefore Deere is giving them bad advice. Know what I mean? Hard to say if that's what's going on, but when I had my problem, it only took my dealer a few days to find out what the problem was and fix it. Here's the kicker. I didn't even have to take the tractor in! I described the problem in detail on the phone and my mechanic found the solution without even looking at the tractor. It stayed in our garage the whole time. He came out one day and replaced the part.
Side note...I've noticed in the phone business that you can be led astray when troubleshooting if you perceive the problem to be one thing when it's really something else. Someone might call me up and report that their phone is 'dead'...but in reality, they simply can't hear dial tone because their handset is bad, but the phone and line itself are fine. Your dealer might be explaining the problem to Deere incorrectly and therefore Deere is giving them bad advice. Know what I mean? Hard to say if that's what's going on, but when I had my problem, it only took my dealer a few days to find out what the problem was and fix it. Here's the kicker. I didn't even have to take the tractor in! I described the problem in detail on the phone and my mechanic found the solution without even looking at the tractor. It stayed in our garage the whole time. He came out one day and replaced the part.
I'm so upset with John Deere I could scream!!!!!!!!!I have been dealing with John Deere about my tractor and Have been talking to this supervisor named KIM ( Thats all I have to ask for to get her on the phone)She has told me 3 times that The dealer should replace the tractor and that she is talking to the local REP about it.Today she calls me up and says I heard you told the dealer I said we were looking into swapping your tractor for another one on his lot. I said yes we (her and I ) have talked about it 3 times last week ( I didn't have my notes on me when she called) And she told me I was a big LIAR that she had never said anything to that effect. And that John Deere has never in its history swapped out a defective tractor. Well I reminded her that we had this conversation 3 times and she said That I was lieing And said I would just have to wait until the tractor was fixed no matter how long it takes!!!!and added that we were going to have a 3 way conversation with the owner of the dealer of Friday. After talking to the dealer the last 2 weeks she has been also not telling me or them the same storys.She hung up on me and I called back and asked to speak to her supervisor but got her voice mail . /forums/images/graemlins/mad.gif /forums/images/graemlins/mad.gif
Why is it that people can't tell the truth!!! She was back peddling the hole conversation and called me a LIAR when she was the one not telling the truth!!!
I think I will put John Deeres #919 804 2000 on speed dial tomorow until I can talk to her supervisor. The tractor has been at the dealers since the 12 of July so friday makes a month and so far its still not fixed . I will call the dealer tomorrow about the oil temp sensor, I thank you for the tip I hope it helps, They still have to work on the hydro problem who knows how long that will take???????? Does anyone know any upper brass at JD this is getting out of hand.
Jim
Why is it that people can't tell the truth!!! She was back peddling the hole conversation and called me a LIAR when she was the one not telling the truth!!!
I think I will put John Deeres #919 804 2000 on speed dial tomorow until I can talk to her supervisor. The tractor has been at the dealers since the 12 of July so friday makes a month and so far its still not fixed . I will call the dealer tomorrow about the oil temp sensor, I thank you for the tip I hope it helps, They still have to work on the hydro problem who knows how long that will take???????? Does anyone know any upper brass at JD this is getting out of hand.
Jim
tillboy2001
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The Commercial Products Group in GA makes the compact utility tractors I think. It might be worth calling them to see if they can help. They're in GA, so maybe a little southern hospitality will come into play. Who knows. I'd try calling them and be polite as possible when explaining your frustration and lack of faith in the dealer and the other JD people you talked to. Someone is bound to help you. 4 weeks is way too long for them to have the tractor and not even know what the problem is. You could go to your lawyer as a last resort...but try a few other JD people first. Go around anyone that's causing you problems until you find someone that will help. I'm still trying to get more info on the part they replaced on mine. I'm hoping to get a number of the person my mechanic talked to as well. We'll see.
John Deere Commercial Products
700 Lewiston Rd, Augusta, GA 30813
(706) 868-4040
World Headquarters number is 309-765-8000. Not sure how far you'll get with them. I'm sure you'd have to get through a few transfer before you ended up with the right person.
John Deere Commercial Products
700 Lewiston Rd, Augusta, GA 30813
(706) 868-4040
World Headquarters number is 309-765-8000. Not sure how far you'll get with them. I'm sure you'd have to get through a few transfer before you ended up with the right person.
KennedyDiesel
Veteran Member
Do you have serial number? Looking for build date. There were some issues with injector shimming and nozzles in the injectors with the earlier ones...
The oil switch is thermostatic and apparently affects timing.
The oil switch is thermostatic and apparently affects timing.
tillboy2001
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</font><font color="blueclass=small">( The oil switch is thermostatic and apparently affects timing. )</font>
In your opinion, could that then cause the problem he's describing? I'm not sure if the problem I had is the exact same problem he has. Most of what he describes sounds very similar to my problem though.
Note: My mechanic mentioned the oil temp sensor that Deere asked him to replaced was replaced with a newer/improved sensor. So I don't know if that means you could theoretically test the older sensor and the test come out fine, but there still be an issue with it. Hard to say.
All I can say is the reaplcement of that part solved my problem (loss of power, engine noise muted, white smoke that gets much worse if you rev the engine - all immediately after startup). Trouble would go away after the engine warmed.
In your opinion, could that then cause the problem he's describing? I'm not sure if the problem I had is the exact same problem he has. Most of what he describes sounds very similar to my problem though.
Note: My mechanic mentioned the oil temp sensor that Deere asked him to replaced was replaced with a newer/improved sensor. So I don't know if that means you could theoretically test the older sensor and the test come out fine, but there still be an issue with it. Hard to say.
All I can say is the reaplcement of that part solved my problem (loss of power, engine noise muted, white smoke that gets much worse if you rev the engine - all immediately after startup). Trouble would go away after the engine warmed.
The serial # is LV 4320H230715 According to the dealer thats what there doing is reshimming the injectors for timing. I appeciate the information and Hope this works /forums/images/graemlins/confused.gifI did talk to the dealer about the oil switch and they said they did some sort of test to rule that out.
Thank you
Jim
Thank you
Jim
cmkh3
Silver Member
HMMMM a month with no clue...
to John Deere corporate an individuals number and power rating is somewhere between 0 and 1. Any unaffiliated individual person will be very hard pressed to get a higher rating.
I recommend that you find any consumer advocate group willing to listen and take action. Some groups would be,
The local Better Business Bureau?
Local news paper or TV they usually have consumer advocacy people?How about a coop (a farm coop would be the best) that have legal aid?
As to Kim, forget her. Many, not all, CSR (customer service representative)'s at this level have little or no authority to promote action and only a limited ability to deal effectively with interpersonal issues and or conflict resolution. They are there to do three things, first resolve quick and trivial problems two escalate problems of a more important nature and third to delay action as long as possible thereby saving the company money as over time the complaining individual will either escalate or go away. I recommend that you have a neutral third party such as a lawyer or arbitrator get involved immediately. Don't waste your time or patience with this issue any more, get a professional to deal with it for you as they can bring added pressure to bear on John Deere and the dealer.
Good luck,
Chris
to John Deere corporate an individuals number and power rating is somewhere between 0 and 1. Any unaffiliated individual person will be very hard pressed to get a higher rating.
I recommend that you find any consumer advocate group willing to listen and take action. Some groups would be,
The local Better Business Bureau?
Local news paper or TV they usually have consumer advocacy people?How about a coop (a farm coop would be the best) that have legal aid?
As to Kim, forget her. Many, not all, CSR (customer service representative)'s at this level have little or no authority to promote action and only a limited ability to deal effectively with interpersonal issues and or conflict resolution. They are there to do three things, first resolve quick and trivial problems two escalate problems of a more important nature and third to delay action as long as possible thereby saving the company money as over time the complaining individual will either escalate or go away. I recommend that you have a neutral third party such as a lawyer or arbitrator get involved immediately. Don't waste your time or patience with this issue any more, get a professional to deal with it for you as they can bring added pressure to bear on John Deere and the dealer.
Good luck,
Chris
