7520 problems AGAIN...

[Oleozz]

Just my opinion but it seems since the company is the one who has the warranty guarantee in the first place they should be the one to pay for transportation costs. Three choices, the company, dealer, or customer has to pay, doesn't seem to me like it should be the dealer or customer.
CuzPat got a lemon? if my tractor performed like his I would be a bit upset also and this thread has not helped the good Mahindra name in anyway.

 

[DavesTractor]

but what about the shipping on the replacement parts under warranty? That is what concerned me.

They cover our shipping for parts under warranty. There is actually state law in many (all?) states that governs what they have to pay for, and whether the dealer can make any markup on parts, whether shipping is covered, etc. It can be complicated. I'd say they should always cover at least standard ground shipping.

 

[Keith_B]

There are a lot of dealers that charge customers for pickup and delivery for warrantly work.

 

[SPYDERLK]

Quote DavesTractor: The real issue is that the tractor should leave the dealership correctly the first time.

Agreed. However, it is the latencies that show up that the dealer could not find without a hard shakedown that should be covered fully by Mahindra. My full tractor package came together at Calhoun, GA at Mahindras facility. Much poor assembly of accessory components done under the responsibility of the manufacturer. Dealer didnt catch it. I did and fixed it. Slow loader due air leaks in suction line. Solely a Mahindra problem. Nothing apparent was wrong and nobody wanted to work on it. I fixed it. Cam gear broke due high power and inherent thrust loading incurred in transmitting power thru it to the hyd pump. Solely a Mahindra problem. They supplied the parts and perhaps paid the mechanic. The dealer did tractor moving and paid shipping on parts. I couldnt get anything from Mahindra during the engine repair, on fixing the hydraulics or getting the full complement of missing or failed parts on the 9mo old tractor.
I still dont have them even tho I sent prior letters to corporate, dealer, and service rep, and gave a 2nd copy to the rep when I met him at the dealer. It seems to me that Mahindra does not stand behind their dealers, instead relying on the dealer to bale them out while giving them only sketchy and fleeting support on responsibilities that originate at corporate. The customer suffers.
larry

 

[jwcinpk]

I had the oportunity to meet a supervisor from the MUSA assembly center in Calhoun Ga and after talking to this guy I understand why they aren't catching anything there. This guy knew nothing about tractors period. I know that it's hard to find good help these days, but if I was hiring for tractor assembly I would want someone who was atleast somewhat knowledgeable about tractors. I'm not sure it's too much better at other manufacturers after watching some of the Deere programs on RFDTV.

I'm truly sorry you're having the problems you are having and agree you should not be having them. However I honestly believe that Mahindra will get your problems fixed. I know the damage is done, just try to keep in mind that Mahindra is growing and experiencing some pains. I believe as a whole they are very strong and have a desire to do the right thing. I too had problems with the 6000, but after my initial troubles I gotta say it's been a rock solid machine. I would consider another Mahindra and will when it's time to get the cab tractor I want.

 

[CTW]

I'm not sure it's too much better at other manufacturers after watching some of the Deere programs on RFDTV.

Boy you're not kidding there! I like to watch RFD-TV and those Monday night JD segments are down right terrible. Seeing those reps struggle to answers the easiest questions on their OWN products by thumbing through advertisement brochures was pretty sad. CuzPat, sorry to hear about those problems. Certainly more than the norm. Mahindras really are good machines just keep leaning on that dealer.

 

[CuzPat62]

The problem with my tractor not starting re-occurred today, so, it apparantly is not fixed. I finally got it started today by repeatedly moving the PTO lever, the PTO Clutch lever, and the gear shifter (in neutral) from side to side. I really don't know which one finally made it start because I went through all 3 of them a couple of times before it finally turned over.

Any idea's??? It's got to be in one on these safety switches or the connections going to the switches.

 

[DavesTractor]

The problem with my tractor not starting re-occurred today, so, it apparantly is not fixed. I finally got it started today by repeatedly moving the PTO lever, the PTO Clutch lever, and the gear shifter (in neutral) from side to side. I really don't know which one finally made it start because I went through all 3 of them a couple of times before it finally turned over.

Any idea's??? It's got to be in one on these safety switches or the connections going to the switches.

Dollars to donuts it's the PTO switch.

 

[SPYDERLK]

The problem with my tractor not starting re-occurred today, so, it apparantly is not fixed. I finally got it started today by repeatedly moving the PTO lever, the PTO Clutch lever, and the gear shifter (in neutral) from side to side. I really don't know which one finally made it start because I went through all 3 of them a couple of times before it finally turned over.

Any idea's??? It's got to be in one on these safety switches or the connections going to the switches.

Yes. Next time it happens just try one thing at a time several times, before moving to the next. Move the shifter in and out of gear - not just side to side in neutral. On mine the PTO clutch causes a beep but doesnt affect starting. Only the shifter and the PTO gear engagement handle will exclude the starter. Since they already replaced the PTO one it must be the one on the shifter. Good luck.
larry

 

[CuzPat62]

Yep, they replaced the PTO switch last week and re-crimped the ends on the connector that hooks up to the switch. I really think the gear shift lever being moved is the one that caused it to start this time although I am not 100% sure. It too has a safety switch on it. Could it be going bad as well?