The question you should ask is what is the nature of the complaints? Example: Ford was in the top five reliability indexes and then they introduced My Ford Touch, a truly shi-tty system that worked, but was hard to use. Because of bit-ching about inability to use complaint, Ford moved down to one of the worst OEMs for reliability, while in point of fact making a pretty good product with a hard-to-use center console.
CVTs main complaint is people expecting it to behave as through it has fixed gear ratios.