It must be a nice feeling to have some trust at least in your dealer. I thought I had a good dealer with a trustworthy service department in my Chevy dealer, based on the experiences of a friend and my SIL with the adjacent Nissan dealership, owned by the same person. I only took my Impala to the dealer for oil changes a couple of timews, because there is a good general auto service place close enough to my work that I can drop off my car and walk to the lab. The only time I took the car to the dealer with a "problem" it turned out my wife hadn't fully seated the gas cap following a fill up....the "check engine" light lit up, and the service guy quickly found the problem and didn't try to stick me with anything. So....when my decent service place told me I had a leak from the water pump, I decided to take it to the dealer just in case. They sold me a new pump, and I went with that even though I figure it was probably just a gasket that was leaking. The labor was a big part of the bill, so why not put on a new pump....at least that was my rationalization at the time. Then it came time to have the car inspected to get my new tag. I took the car in for an oil change and inspection and, lo and behold, it had a leak in the power steering mechanism, requiring $843 to fix, before it would pass inspection. The mechanic showed me the "droplets" on the shaft, but I balked at $843 since I had no problems with the steering. Also, I park in a garage, and never noticed ANY oily stains on the floor, AND I checked the fluid level and it was completely full. So, I took it to another shop where it passed inspection with no problems. I also put newspaper under the car to see if I would catch some "droplets". That was three weeks ago and the paper is still pristine. The may be some slow leak, but it must be really sloooow. Fluid is still full. I hate being scammed, even when it doesn't actually get me. Funny, too. Every other time I've had the car serviced at the dealer I got a nice survey questionaire asking if I was happy with the service. This time, no questionaire.
Chuck